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IS there anything we can do?
On the 16th September we paid a deposit of £300 for a £3000 bike. We were advised it would take 12 days for delivery. Since then we have contacted the store every 2-3 weeks to ask for an estimated date of arrival and been advised the shipment has not arrived in the uk. On the companies website it advises 3-4 days for…
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comet bad day bad customer service
:mad: i will try to be brief last night electric sockets went it turned out to be the new washing machine delivered by comet on the 8th nov also had an electrician come today and confirmed it was not the sockets it was the washing machine he suggested a possible earth leakage into the socket? anyhow phoned comet today and…
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Damage caused by British Gas visit
I have a homecare agreement and had to call out an engineer to change a pump in the loft to do with the central heating system. After he had gone, I noticed a wooden strut which was supporting some pipework which went into the tank had been broken. (it was not broken before). Soon after a pipe into the water tank started…
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mobile phone sent by t mobile - but i didnt order it
hi a very strange thing has happened to me and i am after some advice. a month ago i received through the post a brand new blackberry. the only problem is that i did not order it. i also appeared to be signed up to a new contract. not sure how this happened and t-mobile could not shed any light on it either. anyway, to cut…
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Refused to exchange because they said I had swapped it?!?
I bought a PSP (along with a Wii and an XBox 360) from a Cash Converter/Generator type store called Simply Cash. Took them home and tested them all (as they were all 2nd hand) and everything but the PSP worked fine, so my Girlfriend took the PSP back the following day with the receipt. When she explained what had happened,…
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Returning an item with 25 yrs guarantee
Bought a DeLonghi toaster, £66.49, 22/08/09 from Argos. It is faulty,do I take it back to Argos or contact the manufacturer? It is guaranteed for 25 years! Any help welcome please!
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Query - Identity Theft
I have a query on what I should do, and was hoping for some advice. A year ago I discovered that I had been a victim of identity theft. Someone in a house I had previously rented had (I assume) got hold of a piece of junk mail with my name one, and used it to open a Very account and spent £200. This was back in 2006, but I…
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car problems.
I bought (finance) in may a 08 reg polo with 4500 miles from vw dealer. now has 14,500 still not many So far it has been to the garage/work shop for: Air con fix. may Banging noise june (told bolt loose tightened) Banging noise still July suspension problem (not bolt apperantly!!) paid £35 to fix originally wanted £210.…
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Dabs. Broken Terms and Conditions?
Hi. I recently placed an order with Dabs Upon going to checkout i was quoted £245 inc VAT, with free delivery. I have checked my bank account today and have noticed that £297 has been taken for the order. Their terms and conditions state the following; The price of the goods will be as shown on the checkout page of our…
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Need help from anyone with 2010 Argos catalogue hanging around!
Hi all, I am currently in dispute with Argos over a TV my mum bought me. I need the catalogue number for a 42in Bush A6 LCD t.v for £461.99. They will not replace it unless I can prove it and even though she bought it on her argos card the statement they have reissued doesnt specify the product she bought so I need to give…
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Online shopping question
wonder if anyone can help with this - I bought an item online last week in a sale, reduced from £29 to £5. When I input my card details the amount shown was £5. I then received an email confirmation which showed £29 so replied to them to point out their error. I received a reply stating I would only be charged £5 but then…
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Refund on faulty cardigan?
Hi, I bought a cardigan from Banana Republic back in April, only worn it about 5 times and washed it less times than that, it has now ‘pillled’ very badly, fluff everywhere, which I believe makes it ‘faulty’. I certainly can’t wear it to work anymore. I took it back to one of the stores, they said they could offer me a…
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Carpet fault because of wrong type of underlay fitted 3 years ago
I wonder if anyone can offer me any advice regarding my consumer rights over a carpet I had fitted in March 2008. I used to live overseas and I own a flat in the UK which I rented out through a Lettings Company. The Lettings Agent recommended a contractor for the redecoration and new carpeting of my flat, and I received a…
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Facebook Sales/wanted
I have been using Facebook sales and wanted sites, this is where facebookers sell or offer services using a facebook account, what are my rights is something goes wrong with a service or something that I bought from it? Thanks. David
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H&M Website Order... Goods Delivered... H&M chasing payment.
Hello All, I wonder if any of you could help on where I stand with regards to consumer rights/legal position etc. I purchased a pair of shoes from the Versace H&M collection on the 17th November when the collection launched. It was pure pandemonium, as the website clearly couldn’t cope with the amount of traffic it was…
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Canvas Picture Issues
Hi, hoping for some advice. My girlfriend order a photo printed onto canvas from http://www.my-picture.co.uk. It' meant to be 1 picture split over 3 separate canvases to go side by side and this was the option she chose on the site but now it has arrived we have found the following problems: * It was self assembly (not…
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Replacement item or refund ?
I bought a Mackie power mixer 6 months ago,cost £300.It has a 3 year warranty.It blew at a gig in early November.I've sent it back to the shop (PMTonline in Southend) and they in turn have sent it back to Mackie.Mackie and the shop have since contacted me and said they are going to replace it with a new one.Well,I've had…
