Carpet fault because of wrong type of underlay fitted 3 years ago

algy56

I wonder if anyone can offer me any advice regarding my consumer rights over a carpet I had fitted in March 2008.

I used to live overseas and I own a flat in the UK which I rented out through a Lettings Company. The Lettings Agent recommended a contractor for the redecoration and new carpeting of my flat, and I received a written quote which I was happy with. I paid in full for the service on completion of the work and they sent me photos and everything seemed in order.

I have had problems with the carpet ever since, but today a different carpet fitter has informed me that the cause of all my problems is the underlay. Apparently the original contractor fitted laminate underlay instead of carpet underlay and the laminate underlay has now disintegrated. Because this has happened gradually, the carpet has moved and buckled in places, and I am told that I will also have to have the carpet renewed as it will continue to buckle up even with new underlay.

I have checked the receipt and the original quote, but all it says is "to lay new underlay, grippers, door bars and carpet".

I realise now that I was naive in not getting specific details about the underlay, but it in no way crossed my mind to think that they would supply the wrong type altogether. I am led to believe that I should be covered by the Sale of Goods Act, but does it still count if the product was received over 3 1/2 years ago? And does it matter that he did not specify carpet underlay, even though he was laying the carpet as well?

Grateful for any advice please on how to take this forward.

nomoneytoday

I would ask the original trader to put it right, escalating through the correct channels...

mo786uk

if they supplied and fitted then it will be the supply of goods and servicesd act 1982 - however this may be a business to business transaction

they may well have to give you a partial refund though.