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I need help please
I have been contacted by a debt company about a debt i never knew i had. They have bought this debt of t-mobile the problem is i did not know i owed anything when i left t-mobile as they told me i did not owe anything when i left this is the first time i have been contacted by anybody about this since i left t-mobile 3…
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unsigned cheque
i sold a 2yr old dog and when the buyer left the house we noticed cheque was unsigned, it was too late he had gone, we have attempted to get another cheque or bank transfer or cash but he keeps promising payment, are we allowed to go and get the dog back, we signed over all kc papers and microchip, we still have the…
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Making a return when the goods are not faulty
Hi, My brother has managed to buy a toy twice (bought one, then saw it somewhere else cheaper) with the intention of returning 1 of the unopened items for a refund. He bought the toy (a live action dog thing) from Beales, still has the receipt and it is still unopened - they have just told him over the phone that they…
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What if a gift experience company collapses?
Those companies that sell vouchers entitling the holder to experiences at a later date (driving, hot air balloons, spa weekends, etc) - what is the position is the company goes our of business? The way I understand it, when you do your experience, this takes place at an independent provider, who uses your voucher to claim…
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Clearing up the question of refund methods
I see a lot of threads where somebody says: "I want a refund in cash, but shop will only refund to card, is this right?" or something similar. The consensus is usually, "well it has to be the same refund method to stop money laundering, but we aren't sure really." -- and nobody seems to know if method means the same card,…
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returning faulty flute!
I bought a flute for my daughter via a British website, based in Bristol. Her music teacher advised me at first use that the flute was not working in that it could not produce certain notes. This was just before Christmas. I immediately called the shop who told me to return it. BUT: They said they would investigate whether…
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Are uni fees covered by sale of goods and services act?
I ask because I am a first year student, but its my second degree. When I applied I declared that it was my second degree, and the university have seen a copy of my first degree (as in the piece of paper I was handed on my graduation). My conditional offer letter stated my fees would be £3375, as did my actual offer…
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What are my rights?
Hi. In the last 2 months or so I've had 5 PS3's from the store GAME. all of which have been faulty, today the 5th of the PS3 decided to pack up on me once again. All the ps3's ive had from GAME have been faulty and not lasted a week, all being something wrong with the harddrive down to getting YLOD.. Now this week I will…
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Proving a fault (6 months+ after purchase)
Hi all, I haven't posted here in some time but I thought this would be as good a place as any to ask for advice on how to proceed. I purchased a 59inch Samsung Plasma TV on June the 19th this year. It worked perfectly fine and has been kept on a stand with good ventilation since. Last night almost spontaneously whilst…
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Gift card query
Not sure if this is the right place to post, but here goes.. My daughter has been given a gift card for a high-street store, the value is £30. She tried to use it on-line and the message she got was that the voucher hadn't been activated. I have come across this problem before with another card which have been bought but,…
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New quilt cover - colour has run.
I bought a new quilt cover on the 23rd December. I washed it today and the colour has run. It was cream with a red section now its different shades of light pink with a red section. I washed it as indicated on the instuctions. The problem I have is I can't find the receipt and have taken the packaging to the tip. Can I…
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Rights about New Cooker
Hi I bought a cooker from Argos in November this year and thought it was all installed etc as was for a tenant in Scotland. He called me in December and told me if was faulty and he was awaiting the replacement. Today he has called me again to say that the second cooker was also faulty and he has been in touch with Argos…
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How do I get a new foot for a Tesco heater
I bought a Tesco oil filled heater about 3 years ago. The heater works fine but a year ago the foot that fits on one end to make it stand, broke and now can't use the heater. Where would I get a replacement foot from, as I wouldn't want to spend £20 buying a brand new heater for the sake of not being able to get a new foot…
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Broken PS3 do we have consumer rights?
Hi, DS1 bought a PS3 April 2008 costing £299 (his own money) Within 13 months it had broken down and, because it was outside the 1yr waranty period, Toysrus told us that we had to deal with Sony directly. Sony sent a refurb to replace the broken PS3 free of charge. Today DS1 turned on the PS3 and it wouldn't start.. just a…
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What are our rights?
Hopefully I'm in the correct place, if not please move to where it should be. At the beginning of October we purchased a DVD for our son as a Xmas present from his grandparents. On watching it in the last couple of days we have discovered it is faulty. It constantly jutters and freezes. We have emailed the company who have…
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Consumer rights regarding boots
Hi wonder if you could help me My dad lives abroad, he came back in the middle of december and bought me a pair of boots from New Look on his credit card. He has since returned home and my boots have a hole in the toe! I dont have a reciept and doubt that he does either. Can I return them? To make things worse we bought…
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Rights/Responsibilites when wrong item sent
Hello all! I'm looking for some guidance here as I'm about blind looking through websites! So, I ordered a gaming console via the internet and it arrived today however the company had sent me the wrong console. One that is higher in value than the one I ordered. I've been trying to work out what my rights/responsiblities…
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Are verbal agreements legally binding??
I booked a short holiday this year for 2012 and paid £25 deposit. I lost my job recently so had to cancel the holiday and they are now saying I have to pay them £105 because they had a low deposit offer on at the time (something I was unaware of and have never received anything in writing). When I rang up they said when I…
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Footlocker.com - Never again!
Just thought I would share a warning about Footlocker.com My sister was trying to order some shoes on their website on Nov 29, she was using an imac and mozilla firefox and her payment kept failing, therefore not generating an order or confirmation email. So I tried with my card and it also failed. I contacted their…
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Village Hotels
Hi all, A bit of advice before I send an email off to them. My partner recently won a competition and on the card it states a meal for two at the verve grill. We turned up last night to claim this "meal for two" only to be told its a buy one get one free on a main meal only. Nothing on the card ie t&c's to say this....…
