Consumer rights regarding boots

BugglyB

Hi wonder if you could help me

My dad lives abroad, he came back in the middle of december and bought me a pair of boots from New Look on his credit card. He has since returned home and my boots have a hole in the toe! I dont have a reciept and doubt that he does either. Can I return them? To make things worse we bought the boots in London and I don't live there.

Would appreciate any advice.

lateandlive

Firstly it depends how the hole came about - presumably you're claiming it to be a fault?

Your biggest problem, as I guess you've alluded to, is around proof of purchase; you have no receipt and getting a bank statement isn't straightforward.

Feel free to take it back to them - if it's their own brand they may well exchange them, however the lack of proof of purchase also stops them telling how much they were bought for. If they've gone down £5 in the sale then without that proof of how much you paid they might only exchange it for the current saleable value.

I'd think your best bet is to try and get a copy of your Dad's statement or if that's not practical then I'd probably ring their customer service department at Head office first to explain the situation. The guys at store level are unlikely to be able to override the companies decision, may as well start at the people who can!

Handsome90

Is there anyway your dad could print screen the statement and email it to you? Or print the online bank statement and then email it to you. You could try taking the print out to your local New Look store. I did this with Argos once and they accepted my print out of the bank statement.

shaun_from_Africa

One problem might be that if the OP goes into a store with a credit card statement in the name of another person then New Look may well refuse any sort of refund or exchange.
Legally they only have any obligation to the person who made the actual purchase.

This might not cause any problem, but you never know.

CupOfChai

Presuming the hole is a fault, I've recently found New Look to be very helpful in such a matter although I did have the receipt. Try going into a store (doesn't need to be the same branch you bought them from at all), showing them the boots and explaining the situation, you were wondering if it would still be possible to exchange them even though you haven't got the receipt? You've nothing to lose by giving it a try.

If they won't do anything without the proof of purchase, you can then open the conversation of would a bank statement be ok, someone else bought you the boots, and so on.

BugglyB

Thanks for the advice. Getting the statement is a possibility, yes. I didn't know they would let you use that.

I think the hole is a fault. Its in the toe of the boot, I haven't done anything exceptional in them, just walking around, I feel that three weeks walking around in boots shouldn't have them letting in the water, do you think thats reasonable?

Flyboy152

shaun_from_Africa wrote: »

One problem might be that if the OP goes into a store with a credit card statement in the name of another person then New Look may well refuse any sort of refund or exchange.
Legally they only have any obligation to the person who made the actual purchase.

This might not cause any problem, but you never know.

Could the original purchaser not write a letter authorising the OP to act on his behalf?

madbunny

I've been trying to find out about this as I have a similar situation....when I worked in a clothes shop years ago we were told the law was that if someone brought back a faulty item with no receipt they had to be given back the full price even if they'd bought it in a sale - anyone know if this is still true??

scheming_gypsy

Flyboy152 wrote: »

Could the original purchaser not write a letter authorising the OP to act on his behalf?

but who's going to authenticate the letter writer as the original purchaser?

McKneff

madbunny wrote: »

I've been trying to find out about this as I have a similar situation....when I worked in a clothes shop years ago we were told the law was that if someone brought back a faulty item with no receipt they had to be given back the full price even if they'd bought it in a sale - anyone know if this is still true??

No, its the other way round. Although I'm not sure about it being law, there are often notices up in stores saying that refunds will be given at the price the item is on sale at that moment, whether you paid full price or not.

If you have no receipt or proof of payment you dont have a chance at all unless its a good will gesture by the company

Flyboy152

scheming_gypsy wrote: »

but who's going to authenticate the letter writer as the original purchaser?

Letters of authorisation are accepted by various institutions, including banks, insurance companies and local authoruties, every single day. I can't see this being any different.