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Damage done to car as a result of a repair.
Dont know where I stand with this. Two weeks ago my car passed its MOT but the tester advised me to get the drivers side wheel bearing replaced as its in its infant stage of going. I then booked it into a local garage to get the bearing replaced. When I picked the car up from getting it repaired the lad on reception told…
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Currys Laptop
Using the internet on my phone - so I apologise if I have missed anything out! I purchased a laptop from Currys on December 2010 and still have the receipt. The cost was for £299. Now just after the 12mths is up, the screen is going on and off. I have read the attached link to the Sale of Goods act, just a bit confused in…
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returning earings
Can i return earings to Debenhams after ordering them online and not liking them when they arrived. Thanks.
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Unauthorised payment, please help!
Hi, this is the first time I have posted here but I would appreciate any advice you can give. Basically, 12 months ago I gave permision for a friend to use my credit card to make a one off payment for car insurance with Budget. He was called to see if he wanted to renew and he said no as the cost was too high but then…
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what am I entitled to?
Hi I bought a top from New look on 14th March i wore it once for about two hours tucked into a skirt, im yet to wash it and went to put it on tonight to wear and realised its come apart at the seams. its a chiffon material so sewing it up would be obvious. im really anoyed i havent even got a wear out of it. however i have…
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Comet Repair "Service" AVOID
I just wanted to warn people about my experience with Comet's Repair Service. 10th Jan 2011 - Reported a fault with the Smeg combi oven/microwave at our flat in London docklands. Model number given. They arranged a date to visit in about a weeks time which i passed on to our tenents.(rented property) "Engineer" (term used…
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Fully fitted wardrobes
I purchased two fully fitted wardrobes, on fitting date I found there were missing items, faulty, damaged and 1 rob size wasn’t what was agreed i.e. smaller. Merchant visited property and suggested to replace faultygoods however, they stated it was a good will gesture clearly, I disagreed and advised, I’m only asking for…
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online sale cooling off period - business cards
Hi I ordered some business cards but a few hours later decided to cancel. The company says it's impossible to refund due to the automated production, which I can understand. But is that my problem? Please give me a yeh/nay of whether i can request a refund lawfully. Cheers B
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EU Warranty Rules
Just over 12 months ago, I purchased a couple of LED bulbs for home use. They are not cheap (£7 each) but are normally quite reliable and long-lasting. However, the PSU on one of them now appears to be faulty and the lamp is only partially illuminated. I now find that the retailer only offers a 6 months guarantee with…
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Currys/Washer advice please?
Hello, I would like some advice if possible please. I bought a washer from currys Sept 2009 and I paid on credit card. In July 2010 it broke down and they fixed it. It was an electrical fault. It is now out of warranty but has just broken down again, the same fault as last time and it is only 18 months old. Do I have any…
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Help with a House of Fraser gift voucher
Hi guys, not sure where else this could go! I've got two £10 HoF gift-vouchers, and I've just noticed a code on here for free delivery so thought I'd put them to good use! You have to scratch of a panel similar to a scratch card to get the voucher number. I did the first one with my fingernail but it wasn't really working,…
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Recent stay in EuroHostel in Glasgow
I returned to Glasgow on Sunday to find that my parents had went on holiday and hadn't told me (helpful of them) so I decided to check into the Eurohostel in Glasgow for the night as they returned home early monday moring. I was in the room approx 2-3 hours when my sister called and said I could stay with her that night so…
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Privacy Information
I have just found this out from a friend that on Friday, Facebook intend to use your photos in ads that will appear on the profile page of your contacts. It's legal and is mentioned in the fine print when you create your account. TO stop this do the following: Account, Account Settings, Then click on Facebook Ads, choose…
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Internet Session Timed Out but still charged for tickets
I bought tickets at the weekend on the internet from a commercial vendor. I entered my payment details at the end of the purchasing process, pressed Submit and waited. After a few seconds I was presented with a "Session Timed Out" screen. It turns out that the tickets were purchased. An hour later I received a confirmation…
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Package from America - Big Costs...
I ordered 2 items which totalled $39.92 - i then paid $28 postage from america to scotland. the package arrived and today i received a customs invoice - i was awaiting it but im positive i am overcharged by DHL. The postage i paid was $28 but on this they have freight charge as £58.78gb - i have checked the attachements…
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Incorrectly priced items on website
I purchased some goods on-line yesterday at a special offer price. My debit card was charged and I received an Confirmation email with an invoice confirming the price and delivery details. Today I have received an email from the company advising that the price was incorrect and my card has been refunded. They have offered…
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Cancelling an online order
Hi guys, hopefuly you can hekp. I bought a pair of shoes from the internet 11 days ago and the order is still processing. I have decided to cancel the order and asked for a full refund. Received a reply this morning saying that they will refund me 80% of my order due to handling fees meaning Iwill lose about £25 - not a…
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Car parts from a breaker on ebay
Just after a bit of advice... I have been looking for a new bonnet and front bumper for my car from some time and found a few cars listed on ebay in breaking. I emailed the sellers of 3 cars to enquire whether the parts I needed were available. Two emailed back and said they had the parts but noted damage on the bumpers.…
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Automatic Credit Scoring by Insurance Companies.
I recently used Go Compare and Confused to search for insurance cover for a car that I am looking to purchase. I have now received several credit alerts via Credit Expert stating that things have changed on my credit account. Low and behold, I find that Churchill Insurance (RBS), AA Insurance and Royal Sun Alliance…
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Walsh Western States Iphone4 Parcel delivered but its not!
I have ordered an iphone4 from Apple on the 7th March. Online tracking says it was delivered on 9th March, signed by David. But I was waiting in all day and no delivery came and there is no one called David in my flat. Apple started an investigation with the carrier Walsh Western on 10th March. Apple said that an…
