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Package from America - Big Costs...
lolacherry
Posts: 38
Forumite
I ordered 2 items which totalled $39.92 - i then paid $28 postage from america to scotland.
the package arrived and today i received a customs invoice - i was awaiting it but im positive i am overcharged by DHL.
The postage i paid was $28 but on this they have freight charge as £58.78gb - i have checked the attachements and the company have listed the shipping correctly saying $28 but on the Entry Acceptance Advice it says 58.78 GBP - Amount from currency at exchange rate.
Because of this - it has doubled my Customs charge - i have appealed to DHL but unsure how to go about this as the girl couldnt tell me if this would be fixed - she said she would review it...
can postage charges change and is the customer liable?
the company in question is quite a big company and when ordering it adjusts the postage fee accordinally so i would assume it was correct.
the package arrived and today i received a customs invoice - i was awaiting it but im positive i am overcharged by DHL.
The postage i paid was $28 but on this they have freight charge as £58.78gb - i have checked the attachements and the company have listed the shipping correctly saying $28 but on the Entry Acceptance Advice it says 58.78 GBP - Amount from currency at exchange rate.
Because of this - it has doubled my Customs charge - i have appealed to DHL but unsure how to go about this as the girl couldnt tell me if this would be fixed - she said she would review it...
can postage charges change and is the customer liable?
the company in question is quite a big company and when ordering it adjusts the postage fee accordinally so i would assume it was correct.
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