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online sale cooling off period - business cards

Hi

I ordered some business cards but a few hours later decided to cancel.

The company says it's impossible to refund due to the automated production, which I can understand.

But is that my problem?

Please give me a yeh/nay of whether i can request a refund lawfully.

Cheers
B

Comments

  • gordikin
    gordikin Posts: 4,422 Forumite
    Yes, you can request a refund....equally they can (and have) say no. You are not entitled to a refund.
  • vuvuzela
    vuvuzela Posts: 3,648 Forumite
    I suspect as it is a personalised service, you have no right to cancel under DSR.
  • fatbadger2
    fatbadger2 Posts: 195 Forumite
    OK, so long 20 quid!
    Need to be more careful next time.
    Thanks.
  • paddyrg
    paddyrg Posts: 13,543 Forumite
    £20 isn't bad - that's a cancellation charge for most suppliers, and you still get your cards!
  • Lip_Stick
    Lip_Stick Posts: 2,415 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I agree with paddy. £20 is very fair for business cards, as long as the print quality is good, and they're on the standard 300gsm card and not cheap 160gsm.
    There's a storm coming, Mr Johnson. You and your friends better batten down the hatches, because when it hits, you're all gonna wonder how you ever thought you could live so large and leave so little for the rest of us.
  • fatbadger2
    fatbadger2 Posts: 195 Forumite
    depends for how many, i ordered 50 double sided

    least it wasn't 500!
This discussion has been closed.
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