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Amazon Return Policy
Hi all, I ordered from Amazon UK a massage chair that was shipped to Germany. The item was sent by Amazon EU S.a.r.L. and the shipping costs were £5. Unlucky as we are, the chair was defect when we received it. I have a return authorization and now I am asked to send this item back to the UK instead of to the place from…
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Have you any tips for when talking with companies about problems.
As an opener for this one I've jotted down a few things. I'm sure there are more. Please add yours to the thread. It's a good idea to talk with the company rather than rant and wave rules and regulations about the place. You may well be quite right in the regulations - but that's not necessarily the best way to start...…
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Broken Blender - Bought from Debenhams 15mths ago
Need some advice i bought a kitchenaid blender from Debenhams website 15mths ago, but it has just broken while i was making one of the soups in the recipe book that came with it. the blender span off of the base and sliced off the blade base!. i have contacted Debenhams to try to return it but they say that after 12mths…
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noise from pub
Hi apologies if this is in wrong place... I was wondering if anyone could point me in direction of the regs for licencing in pubs etc. I live literally less than ten steps from the village pub and normally this is fine but lately they have taken to live acts...tonight's act has blared out for well over an hour, and it is…
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Blocked Debenhams Gift Card - I'm going round in circles help!
I've been having problems with a Debenhams giftcard I got back in November in return for goods I had returned that were 'exchange only'. I phoned the automated giftcard balance phoneline to check the balance and it said 'this card has been blocked'. I phoned customer services who had never heard of this happening before so…
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Comet wont help any ideas ?
We Bought a washing machine and 5 year warranty from COMET which was delivered at the end of October 2010 unfortunately due to a family illness we didnt unpack it till this week (March 2011) only to find it was badly damaged . We realise we should have checked when it was delivered but the packaging looked fine , now COMET…
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Tocatto Debt Collectors
Hi All. I have received a letter from Tocatto debt collectors saying I owe O2 money from a cancelled direct debit from 9/12/2006. I have never had a contract from 02 so am puzzled as to how they got my details, but also slightly worried. What do I do??
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Problem with coolercases uk
Hy Has anyone had any successful dealing with this company? I put a small order with them nearly 2 weeks ago now. Not a long time you may say but all my attempts to try and contact them have been fruitless. they don't even [I now discover ] have a functioning telephone. They said it wasn't manned on the site but in fact…
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Bought faulty dining set. Only offered refund on table. Help please!
In November 2010 I bought a table and 6 chairs. The table was faulty and was replaced, however the next one was also faulty. The company were unable to find me a table that wasn't faulty so I asked for a refund. They said they would refund me on the faulty table but not the chairs as they was nothing wrong with them. I…
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What are my rights when buying from America?
Don't know if anyone can actually answer this, but thought I'd ask just in case! I signed up for a "subscription" from an American action figure retailer. The "subscription" isn't like you'd get with something like a magazine sub over here. Basically it's a long-runing pre-order; you sign up and you're gaurenteed (sp?) to…
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Distance selling - refund of postage?
Hi, long time lurker, first time talker! I'm after a it of advise please, my problem is this: I've bought an item off the internet after first getting in touch with the seller to make sure the part was rivetted on rather than glued on, they confirmed it is rivetted, I've received the item and in fact it's not glued or…
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TribalUk Purchase
I purchased a cooker from Tribal UK on 13th February 2011. The payment cleared my account (paid with Visa Debit card) on 16th February 2011. Despite the website showing delivery within 5 - 7 days I received an email from Tribal stating that it had been ordered from Cannon but would not be available for delivery until 15th…
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Info on your rights reguarding getting wrong goods
Hi all. There's a very long thread on Hotukdeals http://www.hotukdeals.com/deals/possible-misprice-logitech-g510-gaming-keyboard-only-18-95-with-codes-38-95-with/890449?page=1 Where basicly a gaming keyboard that is around £85 everywhere, was advertises in Shopdirects websites for between £38 - £50 (depending on which one…
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I have to pay £1 extra postage on a letter under stamped by 10p
Is there no customer service anymore? Had a card from post office today, they have my sons birthday card , apparently it was short on postage stamp by 10p , so i am required to go to sorting office with £01.10p to collect otherwise they will return to sender? how can they do this with out a name and address ? IS THIS NOT…
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Help - Fitness First want money when I'm already paying!
Ok, so I had a contract at my local Fitness First which was taken out over the phone by my friend (manager who no longer works there) and I signed NOTHING - she literally took my details and put it through. Then I ask a London branch if it'll be ok if I cancel my old contract and start a new (and more expensive one)…
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Postage Charges
Hi am new here just needed some advice pls! I bought some jeans from an internet site on 12th Dec for an xmas present however they never arrived, I contacted the sellers who tried to get me to chase it up with Royal Mail, the local sorting office did not have parcel so contacted the sellers again who said they would start…
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Faults found after buying used car from dealer..
Earlier this week I purchased a relatively high performance car from an specialist independent used car dealer for approx £10,000. The car was offered with a 6 month RAC approved warranty (with a £1000 limit per claim) and I part-ex'd my old runaround for a £200. I had the car HPI checked - all fine. No suggestion of any…
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Aberdeen council charges
Hi Hope this is the right section, but i have just recieved an invoice from aberdeen city council for lifting carpet grippers after i had moved from my old house, we did think there might be some charges, but £480 for lifting grippers there must be something i can do as there is no way i can afford this and how can the…
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complaint against first choice help please
Hi I have a complaint against first choice, I have had no joy with the shop so I contacted the managening directors suite and lodged the complaint with them but they have handed it back to the shop which are no use at all. Could someone please give me advice who would be the highest person I can make this complaint to and…
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Foreign body in the food
I recently bought some tinned vegetables for my elderly father who is unfortunately in poor health. He has a carer who helps him with most of his meals. When she opened the tin, there was a small piece of plastic, about the size of a 1p piece inside. She of course removed it, but my father would have probably just eaten it…
