Bought faulty dining set. Only offered refund on table. Help please!

smokehousejo

In November 2010 I bought a table and 6 chairs. The table was faulty and was replaced, however the next one was also faulty. The company were unable to find me a table that wasn't faulty so I asked for a refund. They said they would refund me on the faulty table but not the chairs as they was nothing wrong with them. I purchased them as a set and they are shown as one transaction of £900 on the receipt. The manager is now saying that as the chairs can be bought seperately I cannot get a refund and is adamant they were bought seperately. When I asked how much the table alone cost he could not give me an answer straight away as everything was discounted and he needed to work it out. I would never have bought the chairs alone as they match the table and it will be difficult to find one that goes with it. Does anyone know what rights I have in this situation. If they were bought seperately and not as a package surely the receipt would show this. Any help would be greatly appreciated.

Valli

ask this guy

(Blue text is a link) hth

Optimist

The manager is playing silly sods you bought as a package and are entitled to a full refund

How did you buy ? If by credit card get on to your card company and claim a full refund under Section 75 of the Consumer Credit Act.

Alternately write them a letter before action giving them 7 days to give a full refund or you will take them to the small claims court. If that doesn't get a response then go through with claim.

smokehousejo

Unfortunately I paid with debit card and he is claiming I didn't buy it as a set.

bris

It would be very clear to a judge that the chairs were part of a set. The manager is being unreasonable here and you wouldn't have much trouble winning if it went to a small claims court.

muskoka

I agree wholeheartedly. I'm sure there is a law covering this, but sorry cant remember which one. I studied law many years ago & am convinced I used this particular law in a similar incident & won. Persevere & issue small claims. I'm not a qualified lawyer, but its well worth £50 or whatever it is these days to go for it!

unholyangel

muskoka wrote: »

I agree wholeheartedly. I'm sure there is a law covering this, but sorry cant remember which one. I studied law many years ago & am convinced I used this particular law in a similar incident & won. Persevere & issue small claims. I'm not a qualified lawyer, but its well worth £50 or whatever it is these days to go for it!

I think its only £25 if you file it online.

derrick

unholyangel wrote: »

I think its only £25 if you file it online.

MCOL is £60 if claiming between £500.01 - £1,000, and as the OP paid £900. then that would be the fee.

.

oldoakey

I think this guy is trying to fob you off. I have run a furniture store for the last 20 odd years and would never even give a thought to this not being a set and sold/refunded as such.

It is unfortunate that they could not get the delivery right after two attempts. But things do happen out of our control that we cannot always put right (think snow in December) no matter how hard we try. And trust me it hurts us as much as you. No shop keeper likes to loose an order and an upset customer to boot.

I would write a letter to the store manager setting out your thoughts and that you are taking legal advice as to what your rights are. Might just do the job.

Another possible way is to look at what the tables problem is and ask for a discount if you agreed to keep the table and then you or a repairer can then mend the table. That way you sort of both win.

Good Luck