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not sure what rights I have for a broken bracelet
I was wondering if you can help me, I bought a silver bracelet in December I had it 8 months and it broke I took it back to the shop and they said they will send it away to be tested to see if it was a fault or damage on my part, I haven't done anything but wear the bracelet, they contacted me yesterday and said its not a…
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£40 for a cage that lasted 4 weeks? Seller refusing a refund...
Hi everyone, i'm new, and could really use some help! I bought a rat cage for my pet rat on ebay, which cost me £39.99 plus £7.95 P&P. The listing said it was suitable for rats. I got it quickly and my rat was living it it less that 4 weeks when I noticed that she had managed to chew holes all over it, and could almost get…
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Supermarket out of date smoothie
Hi, looking for a bit of advice please. On Friday last, 3rd Sept I went supermarket shopping to one of the cheaper shops,(not sure if I am allowed to name them). Today I went to get a drink of the Smoothie I purchased with the shopping and thought I had better check when it has to be used by once opened. I had already…
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A Monday morning washer or a Friday afternoon?!
:( Hi there, was wondering if any1 can tell me where I stand. I bought a washing machine with cash (still have receipt), from a small electrical shop near where I live, after only 1 month it aquired a fault (wouldn't spin). I went back to the shop only to be told I had to take it up with the manufactor, which I did, they…
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Nokia E63 on Three - Constantly Restarts & Drops Signal - 6 Months in Contract
So I'm 6 months into an 18 month contract with a Nokia E63 on 3; paying £20 a month, not to bad of a deal for what I get, dont mind at paying at all. They told me I would get Excellent signal where I live, and to be fair the rest of my my family do as they are on 3 as well. The problem is that my phone has had a problem of…
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Restaurant didn't charge Credit Card
I went to a restaurant last week and paid by Amex Charge Card and got a receipt to say the payment had gone through and the credit card slip clearly states that it was authorized and even gives a Auth number, however it hasn't appeared on my bill and the restaurant called me today, to say that the charge didn't go through.…
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Dell refunds
Below is an excerpt from the email I have sent to Dell stating my complaint: "I ordered 2 laptops on 10th Aug 2010 through my corporate perks scheme with Orange (NOTE: This is for personal use and nothing to do with the business. The discount is a benefit for employees). I emailed on the 11th Aug to cancel as it was the…
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Store Voucher Querie
Hopefully someone can give me some advice please. Me and my wife recieved £50 worth of Matalan vouchers off a family member for our newborn daughter last week. We purchased some items that came to £12 from a local store. When we got to the till we handed £15 worth of vouchers over and was told by a staff member, and I…
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No Reply from company - Faulty Logitech G5 Mouse (£40)
Hi there. I have a logitech g5 gaming mouse that scroll wheel does not work. I contacted the manufacturer to get a replacement, however they refered me to the reseller because apparantly they deal with warranty issues for the 'first two years' after puchase. Then, for the remainder of 1 year, logitech then apprantly deal…
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Sapphire Studios - photography
Hi - can anyone offer some advise to my friends position? She received a call out of the blue from Sapphire Studios to say she had won a makeover with them but she had to pay a deposit of £50 to secure the booking (to ensure she turned up) which would be fully refunded upon her attendance. She wanted to take a friend with…
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Comet Washing machine trouble
Hey everyone, wonder if anyone can help me here? I need to prove my earnings for engineer callouts, I'm a self employed personal trainer. I bought a washing machine from Comet in Feb this year it broke down flooding my kitchen in July. I called comet they sent an engineer there were then another 7 appointments booked to…
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Name and Address on Refund
I'm not sure if this is in the consumer rights guide, but shops always ask for your name and address when they give you a refund. Twice when I have had something refunded they have asked and on both times I have refused. First of all I just wanted to check that I am right, and that businesses have no right to your personal…
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Overclockers.com - Where do I stand?
Hey all, going to paste the message I sent to their complaints team just now.. Should explain the situation: Hello, My partner ordered me a Samsung SM2233RZ 22" 120hz monitor, to replace my Samusung 60hz 22" on the 2nd of August as a gift for my birthday on the 20th August. The monitor should have arrived on the 5th August…
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Need advice regarding a bespoke ring and lost stone
Hi everyone, I am looking for a little advice regarding a bespoke engagement ring I had made at the end of last year and which I gave to my fiance on valentines day this year. Firstly a little background... We sourced the stone(alexandrite) from another country 3 years ago and paid roughly £1000 at the time for it. The…
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www.super-battery.co.uk
I bought a new battery for my laptop from Super-Battery. The website gives no indication where they are based which is good indication that it is not in the UK. They are actually based in China but the battery was posted to me from Hong Kong. The website states, "We guarantee every transaction Will be 100% safe. This may…
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Laptop not as advertised
Hello, Please can I ask your advice... Just over a week ago I purchased a laptop from Argos that was advertised on the website as having Microsoft Works. When I got it home and set up I found that it wasn't on there. After serveral emails to customer services, I was advised that it should be on there and to call their…
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Buy now pay later help!
Last year I purchased some items with Great Universal on a bnpl and had until October to pay the cash price off in full to avoid paying interest. On my online statement it had the cash price as £98.58, so I paid this price and phoned them to confirm it so it could be marked against the BNPL so I did not have to pay…
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Endsleigh student insurance
Hi, me my boyfriend and my housemate took out a 'room' policy for students with endsleigh in september last year. Luckily we haven't needed it and stupidly never read the papers as we were assured it would cover the house (not halls) and that I was covered even though I was only an OU students and do work full time. Now…
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Currys- took money but no TV! Bank holiday deals.
Hello! I was wondering if anyone else got stung by Currys over the bank holiday. There were several companies offering a 42" LG LCDTV for £399.00. I decided (more fool me) to go with Currys as they advertised free delivery within 3 days. They duly took the money from my bank account. Three days passed though and there was…
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Forced Under Duress To Cancel Warranty In Order To Claim My [Still Faulty] PC Back!
Hi, I want to keep this as short as possible, so please bare with me. A friend from Scotland purchased a machine from a small company called DinoPC (www.dinopc.com) located in London. Shortly after he purchased it, the PC failed on him, and wouldn't boot. He told me he didn't want to hassle with it and pointed out, that…
