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Boots recalled product
hi please excurse if this the wrong thread i bought a travel size all in one contact lens solution from boots when i went on holiday. during that holiday i had very sore eyes and had to stop wearing my contact lenses, this spoilt my holiday as i don't have glasses on retuning home i had a letter from boots recalling this…
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Lighting Direct
I made a purchase to Lighting Direct on 30th April and paid via paypal. I have numerous emails from the company when I tried chasing my order. There was intially a problem getting goods from their supplier. Finally they offered a full refund on 23rd June 2010 (I'd gone over the 45 days paypal security :( () Needless to say…
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Gym contracts and collection agencies
I moved away from my gym. I called one of the management and asked what to do. He informed me to write ending contract with proof of new address. I did so and cancelled my direct debit and paying for one month and giving months notice. After a few weeks I got two phone calls from gym staff stating that I owed money. I…
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faulty gazebo out of warranty
hi, i bought a gazebo online in november 2008 for £125 and after a couple of uses it developed faults to the frame and it was returned in july of 2009 and a replacement given. the new gazebo was used once and then put away for the winter but when i tried to set it up in july this year it had 11 breaks to the frame. i…
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Is Royal Mail Customs Handling Fee avoidable?
I am trying to buy a USD$55 item from Amazon USA, which will incur customs charges (fair enough). Additionally, "Any package assessed by HM Revenue and customs as being liable for customs charges will also incur a Royal Mail handling fee of £8." It seems to me that this charge is unfair, does anyone know what is involved…
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Returning item, company charging for "free" postage
Hi, I bought a car stereo from a seller on the Amazon marketplace. I'm not happy with it and I want to return it (it's within 7 days). It originally cost £150 (ish) with free delivery. I emailed them and they said I can have a refund (which I know I'm legally entitled to) but they want to deduct the actual amount it cost…
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Faulty Printer
I bought an HP2480 printer from Cartridge Point in May this year which has developed a problem, I still have my receipt. After using the HP self help to diagnose the problem I found out it has a fatal error. I went back to the shop and have been told they do not replace faulty goods without a returns reference from HP - I…
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Gym contract not signed by gym
If my gym contract has not been signed by the gym, is it valid? Also they are saying air conditioning is not part of the facilities, however it is unbearable to use? Any ideas??
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'Multi-Care' Warranty by Currys?
hi, does anyone have any experience of the 'multi-care' policy by currys? when i rang today they said i can cover any 3 electrical items - TV etc for £14.99 a month. I have a plasma tv, a dvd recorder and a home cinema system and feel a need some cover for them. can anyone recommend somewhere for a warranty or am i better…
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Stolen Sim Card - Insurance Not Paying Out on £773 Bill
Hey guys, I have a problem and hope to get some advice. Long story, very short! I cancelled my O2 contract and gave one months notice. I got an iphone 4 on Vodafone and got a new contract. My old O2 phone was sold and my sim card put in a locked drawer at work. The O2 sim card was put on all calls to forward to my Vodafone…
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SCS Faulty Sofa
Hi, this is my first post here and I was just looking for some advise on where I stand after SCS have delivered a new sofa. The sofa was delivered on 29th June and was signed for as not being damaged (which it isn't). Its a large corner sofa with 8 seats in total and an electric recliner on one end. After a few days I…
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SCS suite disaster
Hi there, I purchased a leather suite from SCS costing £3400.00 with a further £200 paid for Guardsman policy cover. 2 years later, I have a suite which is totally discoloured and the leather is peeling showing an orange colour underneath. All of this is due to everyday use only and since the Guardsman policy only covers…
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Vending machines - where do I stand???
Hi, I have used a vending machine in the public areas where I work and these are managed by a third party conrtactor. The vending machines look brand new, however their "accuracy" at dispensing items purchased is not quite right. I have today received 2 chocolate bars and 2 bags of crisps for the price of 1 as the way the…
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Question re. chain store (Paul Simon) refund with reciept
Hi, I was wondering whether any of you could help me with a question relating to a refund from Paul Simon (the curtain chain). I bought a blind in their Sittingbourne store a few weeks ago and was told I could get a refund from any store as long as I had my receipt. The blind turned out to be slightly too small for my…
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Advice on holiday booking rights needed please
Hi, I provisionally reserved via telephone a couple of large cottages owned by a company with several cottages in close proximity, for a surprise 40th birthday party. I was advised by the woman who owned the cottages that I should book fast as there may be no other availability. I had been sent a load of information which…
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Broken Camera Lens
Hi, Purchased a lens 18 months ago from a friend, who bought it new a year previously. Full price was £1250 and they're still listed around £1000 new. It has recently failed. Been quoted £190 to repair it by an official canon service centre. It's a top of the range canon lens and is sold as hardwearing etc. but hasn't even…
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Where do I stand with Tefal
Hey guys, Hoping you can give me some advice. My Tefal Actifry stopped working a few days ago, smoke and sparks started coming out of it while we were cooking some chips. After googling the problem we came across the Watchdog website that had an article about this problem. I called the helpline number and spoke to a man…
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Falsely advertised holiday with Hoseasons
I need some advice please, I hope this is in the correct place. I booked a weekend away through Hoseasons, and the website AND brochure both state 'Newly refurbished for 2010. King Sized Bed.' etc and it's part of a range hand picked by Hoseasons to be the best of the very best. Well, when we got there the lodge was a tip…
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sales of goods act on online (only) eletricals?
Hi, this may seem a silly question but does the full (ie;5 years after the manufatcurer's warranty) sales of goods act for eletrical items still apply for items bought on online from online only companies only, such as amazon, play, dixons, pixmania etc? thanks
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Argos (Old appliance collection)
Hi people, We've just taken delivery of a new tumble dryer from Argos, when we ordered it on the website, we clicked the only button to add 'Collection Of Old Appliance' to the order. When the drivers turned up this morning, I mentioned the old one is in the kitchen unplugged and ready only to be informd they had no…
