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Awful "pre-paid" meal out - what do you do next??
So this is the story. My friend organised and pre-paid for her hen night in a restaurant & comedy club in the North West of England. We all went along (all 33 of us). We were put onto 2 tables (understandable - we were a big group & we knew this in advance) - the problems we had were ridiculous. Initially 4 of the starters…
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Getting Deposit Back
Hi I recently contacted a car dealership about buying a rare car and agreed a price with them. The garage was 150 miles away from me. They asked for a £200 deposit which I was reluctant to pay but was assured that the car was in mint condition and if I found anything wrong with it I would get my deposit back. I went to…
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granite
this is my first time so I hope someone can give me some good advice I had granite worktops fitted last week but am not at all pleased with the end result they were put in by a company called mistermarble very poorly fitted with gaps unpolished cut that should have been polished two diffrent thickness of granite and the…
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Conned by Greek Car Hire Company! Help?
Hi, We recently returned from Athens after hiring a car through an online broker. Issue is that the car rental company has charged my Egg Visa £650 without my authorisation. When I questioned this they said it was because of damage to the rear seats by my babies (don't have babies) and because of unpaid parking fines ( did…
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mistake by debit card
hi. i have just madea big mistake. i was paying a bill online when i accidentally forgot to change the default amount which happened to be the full balance of my account. i only wamted to pay the minimum payment and have processed the payment for the full balance. i have rung the bank and they say there is nothing they can…
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Car - Sorting a on going problem, legal advice required
Hello, here is the story, back in March I bought a Vauxhall Astra convertible 2003, when I bought the car from an independent dealer the roof was not working, the ecu was missing from the car, the independent dealer ordered the part through Vauxhall and he was told that the part was ordered and will be here in about a…
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Parcel2Go - Home Delivery
Hi, 12 days ago I had a parcel picked up for collection. 6 days ago I contacted the company who should have received the parcel but they refused it as the box looked damaged. I contacted Parcel2go and after threatening legal action they finally decided to get the parcel delivered back to me becuase I couldnt claim for…
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Problems with car brought on credit from garage
Hi, I bought a used car from vauxhall, 4 years old, on credit 25 june this year..so just over a month ago, since I have had it it has has 3 different problems first problem I was told the car would be picked up and dropped back of..this fell through and I ended up having to pay £30 for a taxi to pick it up..then last week…
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supplier won't accept payment of invoice
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Morrisons supermarket false advertising?
I just bought a tub of coleslaw at a advertised 50% extra free.... But there is only 300g in the tub, and it is labelled at 450g (the offer is 450g for the price of 300g) but the 50% or 150g is missing... So what can i do or should i do about this? Many thanks.
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Comet Repair Took my money and Lied to me - what recourse do I have ?
Hello All, Can anyone help ? What's the best way to complain to comet about the poor service i received. My LG LG GRL207TUJA stopped functioning taking along with it all my food. I paid £27 and booked a Comet Engineer to come out on the wednesday 14th July. He turned up and my dad let him look at the LG Fridge Freezer. He…
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Received only half the set?
Hi,can someone give me some advice on where I stand please.I purchased a set of garden furniture from my local Asda last week. 8 piece set reduced from 100 pounds to 35. I realised yesterday that the box I picked up was only 8 chairs and marked box 1 of 2 . This morning I phoned Asda and was told they had been reduced…
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Question of the Week: Can I get a tax refund from my cancelled Jet2 flight?
Q. I recently cancelled a Jet2 flight. I know I'm not entitled to a refund but given the biggest part of the fare are taxes, is it possible to have a refund of this element? John O'Shea by email Martin's A: The rules state, cancel your flight and you're entitled to the Air Passenger Duty back, and as this can be up to £110…
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I did not recieve all the goods
Hi There, could you please give me some advice - I ordered a memory foam mattress at £349.00 from mattressnextday.co.uk on Wednesday 28th July and they said they would deliver Friday A.M. After waiting in until midday I rang them to ask how long they would be as I was going away for the weekend, they said they would ring…
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Out of Date Product.
Went to a local shop bought some stuff including a bottle of Orange Fanta, I got home took one drink and noticed hmm that is abit off, I checked date and says Jun 10. And its getting all dark. Should the local shop give me a full refund. And what if they refuse to give me.
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Refusal to remove my telephone number from their system.
Hello everyone I recently had cause to write to First Plus using a template letter from this site removing my permission for them to use my phone numbers for communication. They have replied saying that they will suspend phone calls at this time but they are not obliged to remove our telephone number from their system as…
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insurance and small claims
Hi Can anyone please help. I have been offered a settlement by an insurance company for loss of items by another party (their insurance company not mine as the items were in their care). I am not happy with the offer as it does not give us enough to replace the items. The insurance people say the company concerned does not…
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Problems with replacement car - garage broke mine, any right to same size car?
I took our car to the garage on Friday - it was driving fine but the open door alarm kept on going off intermittently (it has done this since we got it really). It is 8 months old and a 7 seater MPV. I went to the garage for something else and mentioned it to the guy who took a look and told me to book it in to be looked…
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Faulty Patio Paving - What are my rights?
Hello I bought a patio paving kit in May this year, cost £270. It's a sort of golden colour and looked really nice, until last week I noticed lots of white patches appearing on it. I hosed it down yesterday with a normal hosepipe, havent got a jetwash and didnt use any cleaning solutions on it in case it went worse. It…
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Brand new shower faulty - any rights?
We bought a new Mira power shower approximately 4 weeks ago. Had it fitted 2 weeks later (were retiling bathroom) and started using it 10 days ago. Immediately it appeared we had no difference in flow between the half and full settings, but I didn't think much of this at the time really. Using it 3 days later I decided to…
