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Bright House
Hi, having done a quick search of the forums, I havent seen any mention of Bright House, and was hoping for some advice please. We've currently half a dozen items on hire purchase from them. The payments with Service Cover, total £56 a week. Now over a year ago I took out home contents insurance because I was told that…
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Am i able to sue Royal Mail?
In March this year, I sent an item via Special Delivery, I was told when sending the item that it would be covered for up to £500 should anything go wrong. It never arrived at it's destination. In the first week of April i put in a claim, I heard back from Royal Mail within 2 weeks and they asked me to provide proof of…
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Holiday Cancellation Advice
My sister accidently booked two holidays. She was booking a holiday online with haven, and an error message came up. She rang the number and they promised someone would call her back within an hour, but that very few rooms where left for week in question. When no one called back she looked around some more online and…
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Inherently faulty Notebook - no receipt.
I purchased a Notebook from what one may have considered a reputable high street store, which was inherently defective and doomed to fail. The store has agreed to a refund / replacement on the privso that I can produce an indepentent engineers report and a receipt. I paid cash, and have since lost the receipt - as I…
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Faulty Replacment Item
Big of advice really, as before I approach the company I would like to know where I stand legally. I purchased a cross trainer from the manufacturer, but via ebay on 16th Jan this year. It failed, and they sent a replacement on Feb 16th. The replacement has now failed (top gear rubbing). I have the receipt for the original…
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Morrisons refusing to sell 12 cert dvd?
Today I was refused the right to purchase a 12 cert dvd as my 10 year old daughter was with me. I am a 39 year old adult, and in the same basket were 2 bottles of wine. The cashier had no problem with this, but asked for ID for my daughter before she would sell me the dvd!! The dvd was not even for my daughter, it was a…
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Tesco Tone Bike - Refund Refused - Advice Please
Hi all, Seen as it's Summer, I decided to get myself a tone bike from Tesco as it was on promotion. http://direct.tesco.com/q/R.206-2938.aspx Took it home, set it up, used it 3 times and the left pedal kept flying off. This happened within 2 days. Kept screwing it on and it just would not stay on. Every time the pedal came…
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Know your consumer rights and thanks to MSE
Hi all, Thanks to MSE, it is important and vital that everyone knows their consumer rights. To illustrate what I mean, below are some highlights of what I have achieved over the last few years : * Boots did not process my USA holiday photos correctly. After numerous escalations, was offered £200 cash as compensation. With…
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PCWorld incompetency can save you money !
Hi all, Just thought that I would share with you PCWorld's imcompetence, which enabled me to effectively save money. Three years ago, I bought a flat-screened monitor from PCWorld for approximately £150. I didn't bother taking their extended warranty cover, which I do likewise for all of my purchases from any store. So the…
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Private car sale - buyer wants deposit back
Hi, I hope you can help. Long story short, I advertised my car for sale on the internet, a guy contacted me and I answered every question he had and we agreed a deposit of £500 (last week) for the car with the remainder to be paid on collection in which I removed the advert off of the internet immediately. The guy is a…
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Hair awful
Hi I would like some advise please, I went to the hairdressers yesterday and got my hair cut. It turned out completley different from what she said she was going to do and what I wanted. She has basically butchered it, it looks like two different haircuts and I am so upset. There was no manager to speak to and won't be…
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Some help needed please - of a sensitive nature
Hi please can someone give me some advise please? A little over 18 months ago a family member, unbeknown to anyone else, signed a contract for a company to install and monitor a burglar alarm system at a cost of just under £4k which would provided her with 5 years of cover. Now she has unfortunately and suddenly passed…
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Who to Sue
Really disastrous holiday; insulting offer from holiday company; so want to go to small claims court for refund. Question is, who is my claim against? The travel agency through whom the holiday was booked and who I paid, or the travel company. Any help appreciated.
