PCWorld incompetency can save you money !

sirmarcus

Hi all,

Just thought that I would share with you PCWorld's imcompetence, which enabled me to effectively save money.

Three years ago, I bought a flat-screened monitor from PCWorld for approximately £150. I didn't bother taking their extended warranty cover, which I do likewise for all of my purchases from any store. So the monitor just had the standard 12 month manufacturers warranty.

After approximately 18 months use, it developed a fault. Under the Sales of Goods Act, I requested PCWorld to either fix it, replace it or provide me with a cash refund. After a few emails, PCWorld eventually gave me back £115 in cash. I had to take the monitor back to my local PCWorld store just so that they could check that I hadn't damaged it. The store staff just had a look at the monitor but didn't bother powering it up or testing it. They returned the monitor back to me. They reported back to their HO that the monitor was in superb condition and hey presto, a few days later I got my cheque for £115.

A few days later, I was just playing around with my PC and found that the power cord, which came with the monitor to connect it to my mains, wasn't functioning correctly. I then got a spare power cord and used this with my monitor and hey presto, the problem was fixed.

I have used the 'spare' £115 to get a new DVD player, a new 500GB external drive and a few other new things from PCWorld. So for £150, I have a working minitor, a DVD player, an external hard drive and a few other things.

I have no guilty conscious because, as far as I am concerned, PCWorld should have looked at my monitor when I originally reported the problem and also when I took it to my local store. Due to their incompetence, I was able to get the above result, which I am delighted with. :):)

My advise to everyone is not to get extended warranty from any store (use Sales of Goods Act instead), always complain forcibally and politely and lastly, never give up.

I hope the above helps.

fthl

agreed. extended warranties are a con.

Googlewhacker

bad form by PC world, they should have asked you to have proved by an independant report that the product was inherently faulty

OlliesDad

fthl wrote: »

agreed. extended warranties are a con.

Not always, if they cover accidental damage they can be quite handy.

bad form by PC world, they should have asked you to have proved by an independant report that the product was inherently faulty

Agreed, they shouldn't have agreed to the refund without first seeing proof that the fault was inherent.

sirmarcus

Googlewhacker wrote: »

bad form by PC world, they should have asked you to have proved by an independant report that the product was inherently faulty

Er no....they should have proven themselves that the product was faulty before giving me the refund. If they had asked for an independant report, I would have insisted that they paid for any costs with regards the production pf the report.

None of the above happened and, so I am really glad with PCWorld's incompetence, as I saved money as referenced in my previous posting. :):):rotfl::rotfl:

unholyangel

sirmarcus wrote: »

Er no....they should have proven themselves that the product was faulty before giving me the refund. If they had asked for an independant report, I would have insisted that they paid for any costs with regards the production pf the report.

None of the above happened and, so I am really glad with PCWorld's incompetence, as I saved money as referenced in my previous posting. :):):rotfl::rotfl:

Then perhaps you dont know the SOGA as well as you claim? Outwith the first 6 months, the onus is on the consumer to prove the fault was inherent. You would have to pay for a independent report - which you could claim back if the report found in your favour.

And while they should have confirmed it was faulty before providing a refund, you yourself are guilty of the same thing.

Broadstone

OlliesDad wrote: »

Not always, if they cover accidental damage they can be quite handy.

Disagree. Extended warranties are a complete waste of time and money. Accidental damage is a totally subjective argument (How do you determine what is accidental or deliberate damage ?)

As the OP stated, the Sales of Goods Act provides an individual with the appropriate cover so no need to bother with extended warranties,

sirmarcus

unholyangel wrote: »

Then perhaps you dont know the SOGA as well as you claim? Outwith the first 6 months, the onus is on the consumer to prove the fault was inherent. You would have to pay for a independent report - which you could claim back if the report found in your favour.

And while they should have confirmed it was faulty before providing a refund, you yourself are guilty of the same thing.

I obviously knew it well enough to get a £115 refund from PCWorld !!:rotfl:

Quasar

Broadstone wrote: »

Disagree. Extended warranties are a complete waste of time and money. Accidental damage is a totally subjective argument (How do you determine what is accidental or deliberate damage ?)

As the OP stated, the Sales of Goods Act provides an individual with the appropriate cover so no need to bother with extended warranties,

I have saved a wad over the last few years by NOT taking any extended warranties. Three laptops, a DABradio Hi-Fi, TV set, DVD player/recorder, and whatnot. Even if one of these machines went wrong and I had to pay for fixing or even replacing, I'm still better off.

Broadstone

Quasar wrote: »

I have saved a wad over the last few years by NOT taking any extended warranties. Three laptops, a DABradio Hi-Fi, TV set, DVD player/recorder, and whatnot. Even if one of these machines went wrong and I had to pay for fixing or even replacing, I'm still better off.

Totally agree. If anything goes wrong within 6 years, try the Sales of Goods Act as your 1st point of call before getting anyone to fix it for you. I really do not understand or comprehend anyone's logic in taking out extended warranty cover.

unholyangel

sirmarcus wrote: »

I obviously knew it well enough to get a £115 refund from PCWorld !!:rotfl:

You got it because both you and pc world made a mistake and because pc world wasnt stubborn.

If they had been stubborn in the slightest, you would have had to fork out for a independent report...............which you ultimately would have been responsible for seeing as the monitor wasnt faulty.

While its definitely a good result, it wasnt through SOGA that you got it imo and more rather through luck. What they did was actually over and above your rights.