PCWorld incompetency can save you money !

clarkey3262

sirmarcus wrote: »

Er no....they should have proven themselves that the product was faulty before giving me the refund. If they had asked for an independant report, I would have insisted that they paid for any costs with regards the production pf the report

No, you should have proven it, although well done on getting the refund. Under the SOGA if the item was purchased within the past 6 months it is up to the retailer to orive it is NOT faulty, after that 6 month period it is up to you to prove it, which means paying for the report to prove it, which would be reimbursed if proven in your favour.

Chris

sirmarcus

clarkey3262 wrote: »

No, what the OP got was lucky, nothing more, nothing less.

I'm not bothered as I got a £115 refund and am laughing !:rotfl:

sirmarcus

clarkey3262 wrote: »

No, you should have proven it, although well done on getting the refund. Under the SOGA if the item was purchased within the past 6 months it is up to the retailer to orive it is NOT faulty, after that 6 month period it is up to you to prove it, which means paying for the report to prove it, which would be reimbursed if proven in your favour.

Chris

I'm not bothered as I got a £115 refund and am laughing !:rotfl:

wealdroam

Broadstone wrote: »

Are you stupid ? As I stated before, he has used the SOGA to get very good results for himself ftom PCWorld and other retailers. I don't understand the logic of your argument or debate and would wish that you don't contribute further to this thread as you are not adding any value. He has got a result from PCWorld via the SOGA and deserves credit for doing this.:mad:

Not worthy of a response and consequently ignored.

unholyangel

wealdroam wrote: »

Not worthy of a response and consequently ignored.

You can ignore people? :eek: *goes searching*

MT90

You are a thief, well done.

RuthnJasper

Quasar wrote: »

More to the point, in my suspicious mind, is that when the salespeople are insistent in pushing the extended warranty (or anything else for that matter), it is not because they want to do ME a favour.

Totally agree Quasar. After having been shopping in a leading electrical retailer's store with my (somewhat non-worldly-wise) parents, they now ask me to go with them for all 'big' appliance purchases, to deal with the pushy salespeople for them.

On the occasion in question, they were buying themselves a new oven and I was dawdling off, looking at the computer section. When I got back to my parents, the sales person had just left them to get some paperwork. My parents were so pleased because they had found exactly the type of cooker they were looking for, with the right measurements and at a good price. My dad then proudly flourished the 'extended warranty' leaflet and mentioned that it seemed like such a sensible idea and that they were going to pay for it. I took a look at the small print and told my parents that it wasn't worth it (it genuinely wasn't) and suggested that they decline the "generous" extended warranty offer.

After I'd explained the basics, they decided not to take up the extra cover. The salesperson was decidedly unimpressed and looked at me as if I was something nasty she'd just stepped in - even making a couple of attempts to separate me from my parents within the store again.;)

Anyway, they didn't take the extra cover. That was at least six years ago, the cooker is still working perfectly, and on their return home from the store, my father had sat down and properly read all the small print and realised for himself that it was a con.

I can't be sure - but I'd imagine that, in these financially-difficult times, the sales pitch for the extended cover is more "aggressive" than ever.

InaPickle

RuthnJasper wrote: »

I can't be sure - but I'd imagine that, in these financially-difficult times, the sales pitch for the extended cover is more "aggressive" than ever.

Chances are the poor sales staff are told they have to get so many covers/a certain percentage of their sales. Chances are, they probably don't like it, either.

Esqui

InaPickle wrote: »

Chances are the poor sales staff are told they have to get so many covers/a certain percentage of their sales. Chances are, they probably don't like it, either.

Sometimes it's good, sometimes it's not. Take it from someone who's spent enough time dealing with customer returns: it's always a good service, whether it's worth it can depend on the product and pricing.

InaPickle

Esqui wrote: »

Sometimes it's good, sometimes it's not. Take it from someone who's spent enough time dealing with customer returns: it's always a good service, whether it's worth it can depend on the product and pricing.

Fair point.