PCWorld incompetency can save you money !

adam.mt

Broadstone wrote: »

Are you stupid ? As I stated before, he has used the SOGA to get very good results for himself ftom PCWorld and other retailers. I don't understand the logic of your argument or debate and would wish that you don't contribute further to this thread as you are not adding any value. He has got a result from PCWorld via the SOGA and deserves credit for doing this.:mad:

Unholyangel, ignore Broadstone he doesn't seem to be worth the bother of a reply. You are correct, have been helpful (repeatedly) and are trying to give the legal standpoint so that other readers aren't mislead.

It's correct that sirmarcus has got "a result from PCWorld via SoGA and deserves credit for doing this" however as Unholyangel has rightly pointed out it's only been because whoever he dealt with didn't understand SoGA themselves and thus gave more than they had to; if they had dealt with it as per SoGA then sirmarcus would actually be out of pocket!

Don't let posts from idiots discourage you!

Esqui

InaPickle wrote: »

Fair point.

Personally, a large amount of stuff I've got is covered. The only major things that aren't are my laptop (didn't at the time, and can't now as it's 2 years old) and my mum's computer (which I had covered for a few months, but then cancelled as I got good at repairing them).

I love the small item instant replacement though. Just got a nice new camera after my 2 year old one started playing up. Only £20!

InaPickle

Esqui wrote: »

Personally, a large amount of stuff I've got is covered. The only major things that aren't are my laptop (didn't at the time, and can't now as it's 2 years old) and my mum's computer (which I had covered for a few months, but then cancelled as I got good at repairing them).

I love the small item instant replacement though. Just got a nice new camera after my 2 year old one started playing up. Only £20!

My last laptop was a total nightmare and I would never have another one without cover: the hard drive crashed just out of the year warranty period and it cost me an arm, leg and any other body part of choice to get it repaired and then repaired again when it died AGAIN not long after. I would never consider getting one without cover again.

sirmarcus

adam.mt wrote: »

if they had dealt with it as per SoGA then sirmarcus would actually be out of pocket!

How would I have been out of pocket ? I repaired the monitor myself at no extra cost to me. So if I hadn't got a refund of £115, I wouldn't have bought the external disk drive, DVD player, etc. The DVD player wasn't a major necessity and I could have got a free 2nd hand external drive from work due to the nature of my job. However, as I got the refund, I bought all of the items from PCWorld or Currys and, for info, the DVD player and external disk drive were both reduced. The DVD player has a 12 month warranty and the disk drive a 3 year warranty.

As I advised in a previous posting on this thread, PCWorld asked to look at the monitor to ensure that it wasn't damaged before they refunded me £115. I can't envisage that they would ask any customer to pay for an independant assessment report, when they have their own repair department. I wouldn't see any value in that as it wouldn't be fostering good customer relations. However, if the matter went to a Small Claims Court, I would see the value and need of an independant assessment.

I would be grateful if you could advise me how you think that I would have been out of pocket ?

With regards the SOGA, I have now used this 3 times; one as detailed above; one to get a free new washing machine from Apollo2000 after my old one broke down after 18 months usage (NOTE : Only had 12 months manufacturer's warranty) and lastly got 40% money refund from Sainsburys for an electronic device that stopped functioning correctly. For info, one of my mates fixed the device free of charge for me. With regards the washing machine, Apollo2000 sent out their own engineer to look at it free of charge and I also got a full refund for the price that I originally paid for the old machine. Apollo2000 also gave me a refund for my laundry costs and a gesture of good will payment for my patience.

My advise to everyone is to be patient and polite. If you don't get the result that you after, just escalate. With me, I had to escalate my complaint to the CEOs at Apollo2000 and Sainsburys until I got the result that I was after. It worked for me and I would do exactly the same again if needed.:)

OlliesDad

You would be out of pocket 6 months after purchase you need to prove that the fault was inherent and not down to wear and tear or abuse.

In order to do this you would need to pay for an independent report, which if they confirmed that it was an inherent fault, you could claim a repair/refund/replacement plus the cost of the report from the retailer.

If in this case the monitor was not faulty, then you would not get the cost of the report refunded.

It would seem that the companies in question either did not fully understand the SOGA, or they acted out of goodwill (although by offering goodwill gestures like this is probably why Apollo2000 went bust).

sirmarcus

OlliesDad wrote: »

You would be out of pocket 6 months after purchase you need to prove that the fault was inherent and not down to wear and tear or abuse.

In order to do this you would need to pay for an independent report, which if they confirmed that it was an inherent fault, you could claim a repair/refund/replacement plus the cost of the report from the retailer.

If in this case the monitor was not faulty, then you would not get the cost of the report refunded.

It would seem that the companies in question either did not fully understand the SOGA, or they acted out of goodwill (although by offering goodwill gestures like this is probably why Apollo2000 went bust).

Er no.....the chances of the above happening in my case were practically zero and would have meant both PCWorld and Apollo
acting without any common sense or customer focus. With regards my washing machine, it developed a fault after 18 months usage. Apollo sent out an engineer to look at my machine. He visited me 3 times and replaced over half of the parts but still could not get it working. Via the engineer, Apollo knew that the fault(s) was inherent and not down to wear and tear or abuse by me. As a consequence, there would have been no value in Apollo getting me to pay for the production of an independant report to advise them of the inherent fault, which they knew already. If they had insisted on the report, I would have just got it done and passed the cost back to them after the report confirmed the inherent fault. I'm glad that common sense prevailed with Apollo and would have been amazed if they had insisted on a report.

The same is pretty much the same with my monitor. I bought my monitor kit from PCWorld and the kit included the faulty power
cable. After 18 months use, it developed a fault. PCWorld knew that the fault wasn't due to wear and tear or abuse from me, because I took the monitor to my local PCWorld store, where the shop assistant advised HO Customer Services that the monitor was in 'superb condition'. For info, I was standing next to him when to spoke to customer services. I acknowledge that I was lucky that they didn't power up the monitor to replicate or test the fault. However, I had my faulty cable with me and so, if they had powered it up, they would have used this cable. It was only by chance that I identified the cause of the problem as being the faulty power cable and, due to the quality of the staff in PCWorld, I strongly doubt that they would have been able to identify the faulty cable as being the root cause during my time frame in the shop. Like Apollo above, I would have been amazed if they had insisted on an independant report, because they already knew the fault was due to an inherent fault and not down to wear and tear or abuse from me. If common sense had not prevailed from PCWorld and they insisted on an independent report, I would have got it done and passed the cost back to them after the report confirmed the inherent fault with their equipment; namely the faulty power cable.

To summarise, the chances of Apollo requesting me to get an independent report produced were practcally zero and with PCWorld, they were just slightly above zero. So the probability of me being out of pocket to pay for these reports is also
practically zero. I'm glad that common sense prevailed from both Apollo and PCWorld, which I achieved with them via negotiation, being polite and escalating when necessary.:):)

Broadstone

wealdroam wrote: »

Not worthy of a response and consequently ignored.

Ditto:rotfl:.

sirmarcus

OlliesDad wrote: »

You would be out of pocket 6 months after purchase you need to prove that the fault was inherent and not down to wear and tear or abuse.

In order to do this you would need to pay for an independent report, which if they confirmed that it was an inherent fault, you could claim a repair/refund/replacement plus the cost of the report from the retailer.

If in this case the monitor was not faulty, then you would not get the cost of the report refunded.

It would seem that the companies in question either did not fully understand the SOGA, or they acted out of goodwill (although by offering goodwill gestures like this is probably why Apollo2000 went bust).

In addition to my previous posting on this thread, if Apollo or PCWorld had stupidly insisted that I get and paid for an independent report to be produced, I would just have passed the costs back to both companies due to the inherent faults of their products supplied to me; namely the washing machine and the power cable.

So there is absolutely no way that I would have been out of pocket.:):):):):)

deanos

The vast majority of monitors come with a 3 year warranty its pretty much industry standard

sirmarcus

deanos wrote: »

The vast majority of monitors come with a 3 year warranty its pretty much industry standard

Mine didn't. Just had a 12 month warranty. Not bothered due to the excellent deal that I have got from PCWorld.:):):):)