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Postman stealing our mail?
Hi all, sorry if this is in t he wrong place, but just after some advice. For a few months now our regular postie hasn't been around and three or four replacement postmen have been delivering. I've been ordering a few bits and bobs off the net and out of the 7 items I've ordered, I've only recieved 2 which were both send…
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Contaminated Fuel
Hi all, I recently filled up my van at a garage with diesel (the tank had maybe one fifth of fuel remaining in it), and drove the van the day after next and broke down on the M25. Having waited for hours to be picked up, and eventually told by Mercedes that the van would have to go back to the shop to be fixed. The van was…
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Unsure
This week i went with my partner to buy snowboard helmets We wanted a particular make and found a shop near to us stocking this particular brand. We went to the shop tried some and were delighted they had the colours and sizes we wanted and so both purchased one. However when in another outdoor/snow sports shop we spotted…
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Non delivery of gift card
My wife ordered online from Next website a £100 gift card, on the 8 December. She paid extra postage for signed delivery which they recommended. They stated 3- 4 days delivery. It is now the 15 of December, and it has not yet arrived. She phoned them twice, only to be told that it is her responsibility to chase it up with…
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Cancellation fees
Hi everyone! This is my first post so be gentle!! I work for the NHS with adults with learning difficulties,and was put in charge of organising the residents annual Xmas party for all of their families to attend as it is a secure unit and for many the only time they see their relatives. I booked a disco from the phone…
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Renault Dealer Might Not Refund Incorrect Part
After an MOT failure on my Renault Laguna, I went through a main Renault dealer to get a new part. It was the cross-member that the radiator sits on at the front. I remember asking on the phone, for the 'front cross-member that the radiator sits on top of'. They duly went and ordered the front cross-member, but not the…
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royal mail problem
funny enough theres panorama on about it at the moment on bbc1. however i have a query.... on saturday our postie put a 'card' through my mums door that looked like a 'we missed you as you werent in card'. [my mum lives on the same road hence we have the same crap postie but thats another story altogether that ill mention…
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Item cheaper less than a month later?
Bah! I was trying to be organised and save myself going out in the mad Xmas crowds :( Anyway in November (around 10th i think) i purchased 2 x digital photo frames online from for 93:10p, delievered. Last week i visit the same site and see they have the same item for 39 pounds each, delivered . They also have an offer of…
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new Kitchen woes
Hello everybody. Last June we purchased a kitchen from a local store, Greg Stanley Ltd of Enfield, after being recommended it by the manufacturer of the kitchen we where after. We settled on a design and paid our deposit. My partner then changed her mind about the colour of some of the doors, called the kitchen store and…
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Late delivery of internet bought goods..
Hi Firstly I know this is going to sound kind of petty and a bit cheap, but i ordered some food/wine from an online italian deli on 25th nov and it looks like they wont arrive until after xmas; a bit irritating as the stuff i was buying was going to be xmas pressies! I was wondering what action i can take against the…
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Urgent help needed
I bought a humidifier back in October and used it for about one week before it stopped working. I went to the manual and troubleshooting and cleaned it according to the instructions. It still was not working. I got in touch with the retailer and they email back saying that the manufacturer has said that the product needed…
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faulty goods on credit
Hi, My in laws bought an lcd tv from littlewoods in aug 08. It was bought under a special promotion at the time, X amount over 104 weeks 0% apr. Now normally littlewoods only give 0% apr for upto 52 weeks but as i said it was a special offer. Anyway the tv has a problem when switching it on, frankly you have to keep trying…
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faulty camera
i think i bought my camera less than a year ago (need to have a look for the reciept) its a spare camera so only use it for nights out etc as i have a proper dslr the rest of the time. took it out with me this weekend and it wouldnt focus ....on anything ... tried again in daylight still not focusing..everything blurry. if…
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Faulty TV out of warranty
I have a Samsung LCD TV purchased in June 2008 for Digital Direct. The TV no longer switches on, the red standby light flashes and that is it. Spoke to Samsung today and they referred me to a local service centre who want £105+vat just for a call-out. I wouldn't agree to this so started doing some research, so could just…
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Quick answer on cancelling white goods
If I go into a high street store, buy a large white good (say freezer) for delivery in a few days time, can I cancel the order before the delivery takes place and get a refund? Effectively, is the contract not complete until the item leaves the warehouse?
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Food poisoning
I recently had a meal in a restaurant. The first course contained a fried duck egg and I noticed that there was some shell in the egg. An hour or so after eating the starter and whilst waiting for desert, I suddenly developed stomach pains and started feeling ill. On the way to the toilet, I passed out and fell down a…
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ASDA Warning for ONLINE Shopping
Hi I'm new here but wanted to warn people as to what has happened to me. I had been using Asda to deliver my grocery shop for a few weeks but have only just run into this problem. I have spoken to customer services and the accounts department and this is normal practice so beware. I ordered my shopping and for the first…
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Credit debit card charged
If buying from an internet site, when should your debit card be charged? I regularly buy from Play and Amazon and they do not debit my card until they despatch. But 2 weeks ago i bought from a golf site, they charged my card straight away but did not despatch for a week.
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Office lease/guarantor question
Hi - I'd be really grateful if someone could give me some help! I signed as a joint and several guarantor on an office lease in Sept 2008. The tenant company has now defaulted and is technically insolvent. The landlord had started court action against me and other guarantor for the monies due, however, I have now learnt…
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Proving Inherent Fault
I have posted about my problem a few weeks ago, but another question for you experts. The problem relates to a Sony Vaio laptop purchased from M&S. It came with a 12 month Sony warranty and a 2 year warranty from M&S. It is now 14 months old. Screws to the casing kept coming loose. I contacted M&S and they said fair wear…
