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M&S exchange policy fight!!
I was bought a gift of earring & necklace set by a friend who asked if they could be exchanged/returned - she was told yes, and provided with a gift receipt. When I visited to exchange/ask for a credit receipt i was told that this was against store policy despite all previous assurances and my gift receipt. A -rude-…
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bt broadband offer rip-off
Signed up for Bt total broadband on the offer advertised - £7.78 for first 3 months then £15.64. All to be paid by direct debit. At the end of the set-up my account was debited for £12. A lengthy phone call illicited the info that "direct debits have to be a round number - £12 for the first 3 months than £16 from then on".…
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Who do I tell ...?
Hi I just bought a Fisher-Price Jumperoo (baby's toy) from Tesco Direct. It is fine except one of the toys on it doesn't stand upright, it just flops. I assume that the part was manufactured using the wrong plastic or is missing a spring. Anyway, it's not a huge problem but it seems a shame when we payed almost £90 for…
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I feel so let down - who can I speak to to recover costs?
On 21 May 2009 we were due to fly to Maui for a wedding, via Chicago and Los Angeles, with United airlines. We had an hour and a half to connect to our next flight to Los Angeles. However, there were only 4 staff on at customs and no queue for people with connecting flights. It took us over 2 hours to get through the…
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is this legal?
My mother ordered a fridge freezer which was "delivered" yesterday. When I say delivered it was left outside on the front path as the driver refused to take it up 2 steps into the house- he said that he wasnt covered for steps. Now my mother is a pensioner, lives on her own and 300 miles from me. The fridge has been left…
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faulty car
i bought a new car in oct 2008 as of today the central locking has failed 5 times and its going back into the dealership again today . i no longer trust the reliability of my car nor the garage as they have supposedly fixed the fault on the other 4 times its been in for repair. the garage even fail to keep us informed of…
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can i get a refund from orange??
Hi, hoping i can get some advice. On Sunday of this week my daughter and I went to purchase a mobile phone from orange. We picked one out and asked to look at it, we asked the sales assistant about if it had speaker volume control as I am partially deaf (we told her this) she told us to look in the manual, my daughter…
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refundable deposits
if i paid a £50 deposit a few years ago which was to be refundable at the end of the contract, can a company change the rules and claim they now need to retain part of this for admin costs?
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Claiming back mobile phone charge after left hanging whilst making a Purchase
Just a quick question in the hope that someone may have an answer. I recently made a call to a local theatre box office to buy tickets for an upcoming popular show. As usual I was told I was number 27 then 26 then 25 in the queue and so on. I eventually got down to single figures but was quite sure that by this time the…
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Hertz Car Rental
I prepaid for three days of car rental while on holiday in Germany recently. On returning from my holiday I found that Hertz have charged my credit card for additional charges - an extra day's rental and a full tank of fuel. This has more than doubled the price I paid for the car rental. When I collected the car, the man…
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faulty xbox 360
:mad::mad::mad::mad: i bought my son an xbox 360 in december 2008 (xmas present) and now it wont work so i went to the store where i bought it and they said they only give 28 guarantee and had to contact microsoft so i first contacted the stores customer services and they said that was right so i got in touch with xbox and…
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Beach Break 2009
I purchased a a ticket for the Beach Break Live 2009 student festival in Cornwall for the 16th -19th June. The ticket cost £84 with an additional £40 if you opted to travel to the festival by coach. The festival advertises itself as being on a beach, and in Cornwall. However, due to a disagreement with the area's…
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Vistaprint not delivering
Ordered some rubber stamps from vistaprint. Never heard of the company before, but they had a leaflet in a paper, and it was a good deal. I ordered the stuff by credit card, and they delivered it to my house a few days later. I wasn't at home, but a friend opened the door and tried to sign on my behalf (the delivery guy…
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Consumer Rights V Business to Business Rights
Yesterday I ordered some paper for my company and made a mistake on the order! I ordered 20 boxes instead of 10. I had alot of problems on the web site and had to phone as they had a slight misleading design. When i final came to pay i didnt double check! Anyway - The order arrived today and i had a nice phone call from…
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Sofa Burns from leather settee from Kays
Has anyone else bought any leather settees from Kays catalogue and got sofa burns? We bought a couple of panama leather settees from Kays in February. 2 days later I rang them up to complain about the smell and 'taste' that was coming from the suite. Within 10 days they had collected the sofa's. During this time my OH came…
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Comet aftersales service is RUBBISH!!!
I have posted a letter that I sent to the store manager of Comet last week, I am still awaiting a reply. If you have a read through the letter you will see my predicament. The problem is now that I can't be in the house tomorrow, I have to be at work, so again no TV. That's if they even have the parts yet! Please can…
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Boiler in new flat covered by sale of goods act?
My wife and I moved into a new flat about 3 1/2 years ago. Our Ideal ICOS HE24 system boiler has broken down due to the heat exchanger leaking water onto the circuit board which then blew. Plumber has been round and it would cost 600 pounds plus labour for new parts, which is almost the same as it would cost for a new…
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Terramundi
Hi I was hoping for some advice. I recently bought a Terramundi online and picked it up from the sorting office only to find it was broken into several pieces. I've emailed the Terramundi people and am waiting to hear from them but has this happened to anyone else? Do Terramundi give out refunds or am I going to have to…
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mislead into mobile internet- any way out??
At The Carphone warehouse my daughter took a 24 month contract O2 mobile internet. All the way through the conversation with the carphone warehouse salesman she insisted that her budget for the month could only go to the £30 a month which was advertised. The Salesman kept telling her this was the contract for her and there…
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Fridgefreezer help please?
Hi, I bought a new Hotpoint fridgefreezer from Asda elecs, last year on the 4th of July it was delivered. The front of 2 of the drawers have cracked already, one nearly sliced my hand as it broke. It wasn't overfilled or anything like that, I just went to open it and it cracked. Would I be able to get them replaced under…
