Fridgefreezer help please?

Barneysmom

Hi, I bought a new Hotpoint fridgefreezer from Asda elecs, last year on the 4th of July it was delivered.
The front of 2 of the drawers have cracked already, one nearly sliced my hand as it broke. It wasn't overfilled or anything like that, I just went to open it and it cracked.
Would I be able to get them replaced under the warranty?
I'm sure they should last longer than 11 months?

LinasPilibaitisisbatman

I think you will struggle to prove it wasnt due to misuse or neglect. no harm in asking though.

Barneysmom

But how can you misuse or neglect a freezer drawer?

I'm only saying this in case what you say is their response

Rain_is_Insane

Sometimes if someone doesn't shut the freezer door properly, the drawers can freeze shut, causing you to have to "yank" them out with force. They may try that angle.

Barneysmom

I remember my first freezer, the drawers lasted the life of it?
I never pulled hard on these, they're very thin and now they have really sharp edges.
It's a Hotpoint, has anyone got one?

papalaz

Give hotpoint a ring, they'll probably replace the drawers.

pulliptears

I dont think I've owned a freezer yet where the drawers haven't cracked within 12 months. I put it down to a heavy handed teenager lol

Be interesting to see how you go on with this Barneysmum. My Zanussi I had just over 12 months ago already suffers from "Broken Salad Drawer Syndrome".

cattie

It's worth giving them a ring, though I don't know what Hotpoint are like for customer service.

I have a Baumatic integrated fridge freezer & when I dropped a freezer drawer on the tiled kitchen floor soon after buying it, resulting in the drawer breaking, I rang Baumatic who had a new drawer sent out to me free of charge & it arrived next day.

Great company & I was very impressed with their customer service.

jackieb

papalaz wrote: »

Give hotpoint a ring, they'll probably replace the drawers.

My dad broke a drawer on his Hotpoint fridge/freezer just a few weeks ago. The FF is a couple of years old. I think he was about £30 for a new one! It turned out he'd had the drawers in the wrong place (top one in the middle and vice versa) and he's impatient and just yanked it out. :rolleyes:

I also have a Hotpoint FF and have cracked salad drawers too.

pulliptears

jackieb wrote: »

I also have a Hotpoint FF and have cracked salad drawers too.

Maybe putting salad in them rather than copious amounts of beer may be my solution :rotfl:

balloo_2

Barneysmom wrote: »

But how can you misuse or neglect a freezer drawer?

I'm only saying this in case what you say is their response

They would most prob claim that some liquid had spilled frozen and stuck the draws. You can but try though nothing to loose by it.