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gearbox broke on van
hello all, my other half set up her business last may and bought herself a van from a garage. today it looks like the gearbox has gone. she had a token gesture warranty but she has only done 2000 miles in it (the van has done 60k miles). do you think there is anything i can do to chase up the garage for her? is it a lost…
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M&S Refund policy-new change from April 12th
M&S are changing their refund policy to 35 days( from 90 days)this will take effect from april 12th.
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Faulty goods - can they make you pay a percentage?
I bought a wireless grip mouse online from Ergoptions.com at a huge price of £48 (because I had RSI from my normal mouse). Once I saw it was all working correctly I disposed of the packaging. However, a day later the thing ceased working. Looking at the receipt there was no address or phone number just email. I emailed…
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Jewsons Mis-quote
Hi, a few weeks ago I looked for the best price for a Sliding-Folding patio door. I found the best price online at Focus DIY (surprisingly!), which was £1206 including VAT & delivery. Now, wanting to support local suppliers, I went to get a price from Jewsons. I went down there, and I told them the story above. I was…
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NewLook Label in a Fatface T-Shirt
My Partner washed a new t-shirt from Fatface at the weekend and found a Newlook label stitched in alongside the Fatface one. I called Fatface today and described this and before I could say or ask anything else was told a superviser would call me. They have said that they will refund the t-shirt and send us a free…
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Damaged goods, our consumer rights?
Hiya, My partner is a builder and is currently installing a wet room in Bath. He ordered a screen, tray etc from a company he found online and it was delivered a couple of weeks ago. On unpacking it today he found that the metalwork on the screen had a big dent in and emailed the company telling them this. They responded…
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Walking Boot problem-what should i hope for
I bought these boots last june, not used them for any serious walking but for going out shopping etc, there comfortable & waterproof. Went upto London last week & used them continously for 3 days doing the usual sight seeing stuff on the 3rd day the insole came loose(was glued). It was a bit of a pain having to keep…
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zavvi
Hi folks, can anyone help my brother who has £80.00 of zavvi vouchers which he forgot about and has just found! is there anything we can do to claim back the money? many thanks...
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One product 2 different prices...
I went to a well known store to purchase a printer the shelf label said one price but there was a sticker on the box of the product saying a lower price. Does anyone know the law on which price i should of paid........
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Design fault in lawn mower?
We have a 3 year old petrol lawn mower which cost £300. Is it reasonable to write it off in this time? The petrol tank split after 16 months and was replaced under the 2 year warranty (after a brief discussion with the retailer who thought the warranty was 12 months). Spring is here - and the 1st mow didn't happen as the…
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Refund of deposit on cancelled motorbike order
I paid a deposit of £100 on a secondhand motorbike from a dealer about a month ago. I then made a part payment of £900 towards the full cost of the bike (£3000) about 2 weeks afterwards. Due to financial reasons I'm unable to pay the balance and have had to cancel the purchase. The bike dealer said they will only refund…
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consumer rights
I purchased a Sealy Enchantment bed and mattress (top of the range) but after a few nights the mattress had indentations where we slept and a ridge in the middle. A representative from the shop came and looked at it and it was exchanged. The second mattress did exactly the same and a representative from Sealy came and…
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Rejecting made to measure goods?
Hi, I'm hoping for a little help here please as to how to deal with an issue I'm having with a made to measure window blind I ordered from an online company - I followed their measuring instructions exactly but when the blind came it was several cm too short for the space. When I measured it, it turns out that the material…
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Refusing to give me my contact lens prescription
I've recently had a contact lens fitting. Optician was about to order me a supply of lenses - when I told them that I could get the lenses cheaper elsewhere so could she give me a copy of my prescription. She said no - that she's got a responsibility to look after my eyes and she can't do that if someone else is…
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Woolworths gift vouchers
Just been having a clearout at home and found £20 of Woolworths vouchers. Does anyone know if I can claim the money for these as Woolworths no longer exists? The vouchers are only valid for Woolworths and have an expiry date of 06/09 on them.
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Broken flask
We bought a thermos flask from Asda in October. I've been using it to make yoghurt. Last week I decanted the yoghurt into a container and used a teaspoon in the flask to get some of the excess off the side and as the teaspoon just touched the side the glass exploded:eek: . My DH took it back to Asda and the SA said, as it…
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tesco price diferrential
help! not sure what, if anything i can do about this. Story our hoover - sorry, vacuum cleaner has packed in. quick look through tesco direct catalogue and we find a suitable model £99.97. go to store (less than a mile) find model - pay £99.97 plus other shopping and pick up new catalogue. get home, hoover - sorry, vacuum…
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Help with Laura Ashley refund please.
I bought a new pair of trousers last week. Tried them on in the shop, fit perfectly, loved them so much wore them to work the next day. After 2 hours they had stretched so much (linen) they were ridiculous looking and unwearable, comments from co-workers etc, I had to change out of them by lunch time. Took them back to the…
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Reclaim expired vouchers
Hi, I've a couple of vouc hers for the GAME store which I think have expired. Does anybody know if its possible to reclaim money on expired shop vouchers even if the voucher hasn't been used in the last 24 months (usual condition of use)? Any help welcome. J.
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Paypal/Napster Problems
I've not posted here before, and I have been sent here via another forum as I've had a problem with the above companies and I really need some advice. Apologies if this is on the wrong board, but theres so many! :o I'm so angry with Paypal now. Last month Napster took £10 out for a "monthly subscription". I never…
