One product 2 different prices...

Kkeskin

I went to a well known store to purchase a printer the shelf label said one price but there was a sticker on the box of the product saying a lower price.

Does anyone know the law on which price i should of paid........

CLLC

Well ,

I am not sure but as the transaction has already been processed i don't think you have any legal grounds to stand on. Unless you thought you would pay the price on the sticker before the transaction. So in theory , you only realised they overcharged you when you got home.

But i'm sure if you take it back with the box and sticker and say they overcharged you , then i'm sure they will refund you the difference. I have been in a similar situation and all went well

Good Luck

CLLC

Mark_Hewitt

Kkeskin wrote: »

I went to a well known store to purchase a printer the shelf label said one price but there was a sticker on the box of the product saying a lower price.

Does anyone know the law on which price i should of paid........

One of them, or neither of them. The price on the sticker is just an advertised price. The shop DO NOT have to sell the product to you at that price. It is only when the money has changed hands that a contract exists.

Mind you I had exactly the same thing at Sainsbury's on Sunday. 10 bottles of better said £3.25 on the shelf, but said £3 on the box, in massive letters. Got the receipt and found we'd been charged £3.25. But took it over to customer services and they gave us our 25p back, no quibbles.

phlogeston

Mark_Hewitt wrote: »

One of them, or neither of them. The price on the sticker is just an advertised price.

Technically, it is an invitation to treat. The store would be breaking the law if they knowingly advertised goods at a price that they would not sell them at.

Mark_Hewitt wrote: »

The shop DO NOT have to sell the product to you at that price.

True. They should however, point out the difference in price / misprice and go and change their display.

Mark_Hewitt wrote: »

It is only when the money has changed hands that a contract exists.

Not true. No money needs to change hands for a contract to exist. If you take an item to a till, you are offering to buy it at the advertised price. If they overcharge you (as opposed to pointing out the misprice) they are not accepting your offer. There is no contract.

Potentially they have also committed a criminal offence.

Take back the item and ask for a refund of the difference or a full refund.

omen666

If it is Tescos use their refund of doubl;e the difference.

deanos

Mark_Hewitt wrote: »

Mind you I had exactly the same thing at Sainsbury's on Sunday. 10 bottles of better said £3.25 on the shelf, but said £3 on the box, in massive letters. Got the receipt and found we'd been charged £3.25. But took it over to customer services and they gave us our 25p back, no quibbles.

If its actually printed on the box they cant charge a higher price, they can charge a lower price IIRC.

hollydays

How do we know a rogue customer hadn't placed the lower priced price sticker on the box.

Mark_Hewitt

hollydays wrote: »

How do we know a rogue customer hadn't placed the lower priced price sticker on the box.

In my case it was clearly part of the pack design, there was no sticker'

The point is that although putting a price on the shelf which is wrong may well be a criminal offence if it is done with intent, that is completely seperate from the fact that they don't have to sell it to you at that price.