Walking Boot problem-what should i hope for

oysterman

I bought these boots last june, not used them for any serious walking but for going out shopping etc, there comfortable & waterproof. Went upto London last week & used them continously for 3 days doing the usual sight seeing stuff on the 3rd day the insole came loose(was glued). It was a bit of a pain having to keep putting back where it should have been. What are my consumer rights

1.If i took it back to the shop, what is the likely outcome(i imagine a repair) or would they just laugh at me, or should i not bother & try & glue it back in myself.

Cheers in advance

Art_2

oysterman wrote: »

I bought these boots last june, not used them for any serious walking but for going out shopping etc, there comfortable & waterproof. Went upto London last week & used them continously for 3 days doing the usual sight seeing stuff on the 3rd day the insole came loose(was glued). It was a bit of a pain having to keep putting back where it should have been. What are my consumer rights

1.If i took it back to the shop, what is the likely outcome(i imagine a repair) or would they just laugh at me, or should i not bother & try & glue it back in myself.

Cheers in advance

Go back to the retailer and they are responsible for repairing or replacing the boots.

Regards,
Art.

bookworm1363

oysterman wrote: »

I bought these boots last june, not used them for any serious walking but for going out shopping etc, there comfortable & waterproof. Went upto London last week & used them continously for 3 days doing the usual sight seeing stuff on the 3rd day the insole came loose(was glued). It was a bit of a pain having to keep putting back where it should have been. What are my consumer rights

1.If i took it back to the shop, what is the likely outcome(i imagine a repair) or would they just laugh at me, or should i not bother & try & glue it back in myself.

Cheers in advance

the boots are over 6 months old, the burden of proof is on you to show that the boots are not of satisfactory quality/fit for purpose taking in consideration the price paid. You would have to get a report which would confirm that the shoes should last longer than they have and that it is not simply wear and tear and to be expected.

I have to say I wouldn't hold much hope for success. Proving inherent default in shoes/boots is always tricky, and finding someone to write up a report is going to be a hard job. Depending on how much you paid for them, it might not be worth the hassle. Insoles are notorious for coming loose, riding up, wearing down and what not.

It might be simpler and a lot cheaper to go and buy a pair of new insoles to fit in and be done with it, IMO.

Art_2

bookworm, you are confusing an inherent fault and a defect. If the insole is coming adrift it is defective and any decent retailer will deal with this.

regards,
Art.

bookworm1363

I am not confusing anything. If the insole is coming unstuck after 10 months of wear, it could be wear and tear, it could be excessive sweating or a hundred different reasons, none of which can be established without an expert opinion. As for "decent" retailer, I have yet to see one shoe seller who will happily deal with 10 months old shoes because it is the decent thing to do. What I have seen is shoe retailer refusing to take back shoes worn once and coming apart at the seams, or shoes bought 1 day before with a lump inside which made them impossible to wear for more than 10 mns and the customer had to take them to court to get them to refund. I have plenty more examples, including someone who sold shoes of different sizes on the right and left foot and yet trying to say to the customer they couldn't return them because they had worn them for 1/2 day before realising why she was having problems wearing them.

3under3

Are the boots a particular brand? If the retailer is unsympathetic you could try taking them back to the manufacturer. I work for a shoe manufacturer and we have consumers returning shoes that are 10 years old!!

missymugwump

Last June ?

You don't have a leg to stand on no pun intended
You have had them too long


Just stick it back in

kjs_2

It seems like you may have had them long enough for the retailer to claim youve had sufficient wear out of them. Even though you may only have worn them a few times since June, as far as they know you could have worn them every day. I work in a shoe shop and if a customer thinks shoes theyve bought from us are faulty we will always have a look at them and see what we think, and if they are then offer an exchange or refund. However it seems like you have had them for a while and so that would be unlikely; if there was a bond failure on the inner then it would have come apart alot sooner.

At the end of the day it wont harm to take them to the shop you bought them from, but probably you are best to get them repaired or just put an insole in as a previous poster has said

The_Pedant

Personally, I'd try a softly, softly approach first.
Approach where you bought them with a query ... "They're very comfortable but....." and ask them if your fault is considered to be common. The good stores for walking shoes will be able to advise far better on expectations, or have more experience of real faults.

Given the amount of time, there is some expectation of wear. I'm no expert in footwear though and cannot say what a reasonable expectation on shoe life is (even well built walking shoes will wear, depening on how they are used and looked after).

If that fails, you could try to contact the manufacturer. Either may yield some results. If not a replacement, if you push the point that you would have expected them to last a lot longer then you may get a compromise (repair or credit?)

What's the worst that they can say? No?

oysterman

Cheers for all the replies:T I might take them back to the shop to see what they say if no luck, will try & glue the insole back my self.

NEXT QUESTION, what kind of glue any ideas