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Consumer rights

Archives for February 2009

dress shop
Two weeks ago I bought a dress In the shop it seemed fine just the straps needed altering When my daughter saw me in it she said it was too big at the back We took it back to the shop and the assistant told me they didnt do changes or refunds on sale goods I said it was ridiculous as the dress was £ 50 anyway but they…
consumer rights
Two weeks ago I bought a dress In the shop it seemed fine just the straps needed altering When my daughter saw me in it she said it was too big at the back We took it back to the shop and the assistant told me they didnt do changes or refunds on sale goods I said it was ridiculous as the dress was £ 50 anyway but they…
Booking Fee's on Cash Payments
I have recently purchased some concert tickets to see Michael Ball in Sheffield. I went in person to the box office and paid cash. You can imagine my shock to find that I was charged a 10% booking fee!! Does anyone know if this is legal. I cant believe that they can make money from me paying cash.
What happens next CCJ?
I have just been to Taunton County court regarding a claim I put in for a holiday cottage that was disgusting. I have been awarded my claim for all my money plus costs back. The defendant didnt turn up in court. What happens now. The judge did say that he had 14 days to pay. Do the courts get in touch with him and tell him…
Bought a Stolen Car without Knowing it
Help !!!!!!!!!!!! About a year ago I saw a BMW I liked. The car was being sold by a dealer. I paid a £200 deposit on my credit card and the balance was paid by debit card (over £10,000 in total). Before I bought the car I had a vehicle check carried out including a full vehicle data check (HPI, lost / stolen, on finance…
Faulty PVR within 1st month of purchase - Advice?
Hi. I bought a PVR from PVR Empire on 15th January. It worked for first 2 weeks then stopped working (switching itself on and off, volume going, etc). Their website states there is 12 month warranty on the product and products can be returned within 7 days for refund. Obviously longer than 7 days but... I first contacted…
Nintendo DS warranty problems
I bought a new DS from Woolworths last November for a Christmas present, when it was opened Christmas day it didn't work. Alas no Woolworths to return it to, and my credit card company said because it only cost £89 I wasn't covered. So I returned it to Nintendo under warranty, they came back and said that the failure was…
New hp Laptop problems - Advise needed pls
I bought a new laptop for dh for Christmas arrived 24th Dece. Shortly after this the fan or what sounded like the fan started to make an horrendous vibrating sound. My husband rang hp and they said to return it to them to be fixed. They collected the laptop on the 7th January. This was the last we saw of it. Rang them at…
Dreams Beds Credit Voucher - Only valid for 6 Months - Is this acceptable??!!
I ordered and paid a deposit for a mattress from Dreams in a local shop branch. They called me when it was ready to be delivered to arrange a date. Just after this, though, I lost my flat and needed to move back in with my parents. This means I dont need the mattress and have nowhere to store it!! However, when I called…
No refund or replacement if no packaging?
Can I just check out your opinions on this please? My mum bought my son a little radio control car as a gift, a few days after opening it, we noticed it started moving on its own, we tried to switch it off, but the on/off button was 'loose' and so the only way to stop it 'moving' was to take the batteries out. (We assume…
Servis
I have purchased a servis washing machine recently Ive called the helpline to ask where my paperwork for the guraentee is and they have gone bust! Does this mean the washer hasn't got any warrenty? excuse my spelling!
Obligation to supply?
I'd appreciate a view on this situation. Last week I ordered a TV off a well known internet retailer. The TV was priced at that time at £400, but there was one available under their 'Used and New' section for £340. It was described as being 'as new' but with the box opened. I imagined it was a return. I placed an order.…
Problems with new bath....
I bought a 3 piece bathroom suite from Argos last May, it was sat in my garage until I had it fitted a couple of months ago by a professional..... I took my first couple of baths and the enamal is coming off, infact it is now peeling off quite badly. Where do I standy? If they could repair this then fine, but what if it…
Laptop problems. Exchange or repair?
Hi all, I need some advice as not sure what to do I bought a toshiba laptop last week from my catologue. On trying to use works word processor, some features will not work. It tells me some files may be corrupt and re-install works. (didnt come with a disk to re-install so not an option) I rang toshiba yesterday and the…
Have 12 month warranties been replaced by 30 day approvals?
I recent contacted Kleeneze about a Microfibre Mop I purchased through their catalogue at the end of last year. A few weeks later it started to collapse when extended to full length for cleaning use, so was therefore unfit for purpose. As this was Christmas time I waited til just recently to deal with it as I was left with…
How long should it take for a refund?
My husband has just cancelled his car insurance policy and asked for a refund. He was'nt happy about some charges on the policy that they agreed to refund but never did. It was an expensive policy as it has our 17 year old daughter on as a learner driver, so I'm worried were going to struggle to get it back from them. He…
Problmes with a Ring
My sister and I bought my mum a white gold dimond ring for christmas, as it had always been her dream to own a diamond. However after owning it for just 6 weeks, it had become badly mishaped. She took the ring back to the shop and they told her they would re-shape it. (they tried to charge her for this, but she managed to…
Online sales, not happy? Tips: How to Complain if you use Paypal
Hi all I found these forums after finding a post in which one of my own unhappy customers was venting his spleen about our service (or lack of customer service). Fortnately it's a rare occurance. But I put myself in his shoes, and thought "what would I do in the same situation". Then It dawned on me that I look on it from…
Can I ask for recordings of phone conversations
I'm having a major dispute with A&L who are refusing to accept that they have ballsed up big time. (well, they did initially and have back tracked!) I would like access to the phone converstions I've had with the various and numerous call centre staff as I know that they'd be proved wrong. Can I aks for a recording under…
Faulty electric guitar.
I have a Line 6 Variax 300 electric guitar. It's a digital guitar and so requires power to operate and emulates the sounds of various famous guitars. However, it is faulty. I got one for Christmas in 2007 and it stopped working completely in January 2008 so I got a replacement. Then in October of 2008 one of the strings…

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Consumer rights

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