Dreams Beds Credit Voucher - Only valid for 6 Months - Is this acceptable??!!

Louise32

I ordered and paid a deposit for a mattress from Dreams in a local shop branch. They called me when it was ready to be delivered to arrange a date.

Just after this, though, I lost my flat and needed to move back in with my parents. This means I dont need the mattress and have nowhere to store it!!

However, when I called Dreams they would only offer me a 6 month credit voucher. After 6 months if I don't buy something else I will lose the £350 that I have paid. The trouble is that I no longer need this mattress as I can't afford to get my own place right now but I obviously don't want to lose my money.

What should I do? They said the cancellation period was within 24hours which I feel is a bit ridiculous...

Any ideas how to argue my money back?

Optimist

They had no need to give you anything really so unless you can talk them into giving you a refund I suggest seeing if your parents want a new mattress

willo65

if they delivered do you have a number of days to return and get refund if you changed your mind??

sweep9

willo65 wrote: »

if they delivered do you have a number of days to return and get refund if you changed your mind??

I think that if you ordered remotely then you have the backing of the distance selling regualtions (DSR). This would include ordering over the telephone, by post or over the internet.

If you ordered locally as in, in the shop: then the DSR do not apply.

willo65

I understand that Sweep9 but was thinking do they have there own cooling off period if you like, a lot of places do give you 14 days ie Argos, HMV etc etc - I know a matress is a bit different but thought they might.

antenna

You will not lose all the £350,as a last resort you can sell the voucher for less than face value,or offer it at a discount to dreams customers outside the shop......