Problmes with a Ring

hellokitty08

My sister and I bought my mum a white gold dimond ring for christmas, as it had always been her dream to own a diamond. However after owning it for just 6 weeks, it had become badly mishaped. She took the ring back to the shop and they told her they would re-shape it. (they tried to charge her for this, but she managed to get it done for free)
We are picking it up tomorrow, but I am really concerned that this might happen again and that the ring will now be even less of a quality product. If we go back to the shop tomorrow and the ring is not in a good way, can we ask for a refund under the sale of goods act, if the ring is not fit for prurpose? I wouldnt expect a gold ring to be damaged to this extent after 20 years of hard wear and tear, never mind 6 weeks on some one who only does office work, so I am really concerned that we have been sold a faulty or low quality product. (its supposed to be 14k)
What pieces of legislation can i quote if i need to? Any help would be gratefully recieved. Thanks

mishy1

as a worker of a jewellery store white gold rings dont just become mishapen on their own. my views are it has definately recieved an impact. ive caught my ring and bent it without hurting my finger. i suggest u claim on house insurance

Kavanne

Name and shame the store!!!

ABH_3

I would take it to another store and have it appraised, you might find that the store isn't giving entirely 100% white gold and is infact mixing other things with it.

Oh yes and if the jeweler has an opinion on your ring, then get him to put it in writing. As you'll need proof that the ring doesn't meet the requirements or that it meets any durability claim, so get an opinion from someone qualified to provide appraisals ie: is it a diamond? How do you know? See what I mean?

HTH

Pollycat

ABH wrote: »

I would take it to another store and have it appraised, you might find that the store isn't giving entirely 100% white gold and is infact mixing other things with it.

Oh yes and if the jeweler has an opinion on your ring, then get him to put it in writing. As you'll need proof that the ring doesn't meet the requirements or that it meets any durability claim, so get an opinion from someone qualified to provide appraisals ie: is it a diamond? How do you know? See what I mean?

HTH

I'm not sure that I agree with this.
I thought that pure gold (24 carat) was yellow - you don't get pure white gold.
I believe that white gold is made by mixing pure gold with other metals such as silver and palladium in the alloying process. It's usually then rhodium plated.

I don't have any issue with any of the other comments though.

bluecandy5

You can not get 100% pure white gold reguardless of the carat. It's a mixture of metals and yellow gold with a rhodium coating on top of it.

But back to OP, a ring can't get mis-shappen without sustaining a knock, even a little one that you may not have noticed doing. Most jewellers may do a first repair foc but are not in a legal standing to do so.

HTH's.

Blacksheep1979

ABH wrote: »

I would take it to another store and have it appraised, you might find that the store isn't giving entirely 100% white gold and is infact mixing other things with it.

You seriously need to get your facts straight before advising people - as others have said white gold won't be 24ct and strength will depend on what it's alloyed with. When you say 100% white gold that is totally nonsensical.

OP- were there any splits or cracks when it was 'misshapen'?

ABH_3

Blacksheep1979 wrote: »

You seriously need to get your facts straight before advising people - as others have said white gold won't be 24ct and strength will depend on what it's alloyed with. When you say 100% white gold that is totally nonsensical.

OP- were there any splits or cracks when it was 'misshapen'?

You following me? I get the feeling you need someone to criticise and bully and whey! You think that person is me. You would be wrong!

My experience of jewellery, I designed two rings, I visited the jeweller, he went through this 'why my jewellery is better than the other guys speech', one of the aspects of that was 'other people mix other metals into their pure gold\platinum (it was a couple of years ago, I didn't have access to Wikipedia to check it out - no internet back then!). He explained about it being the correct weight and showed some 'show pieces' he'd photographed, asked me for my plans\designs we agreed a price. I put down a deposit, left. Went back a couple of weeks later, looked at the pieces, he mentioned it had been covered in something to 'toughen it' then he weighed it infront of me to ensure that it matched the agreed weight gold + diamonds I paid the balance and went on my way.

So you can deduce from this, my knowledge is a little limited. But I do recall him saying that 'weight' would be important due to the 'impurities that could be mixed in with the metals' but it would take an unscrupulous jeweller for that I'm sure. But the question was open ended and so the obvious way to go would be to get it appraised, which is the reason why I suggested FIRST that it should be appraised as they will of course weigh it amongst other things and give you a value!

HTH

gordikin

ABH No internet a couple of years ago? How have you managed to be an MSE member for 5 years then?

ABH_3

gordikin wrote: »

ABH No internet a couple of years ago? How have you managed to be an MSE member for 5 years then?

Mobile internet, wasn't as ubiquitous as it is today. There was no mobile internet like today when people go shopping they have any doubts they whip out their iphone or equivalent. Pound a few keys and there it is, the world at their finger tips!

Back then you frequented a library, asked a friend, perhaps found an internet connection or sought advice from someone knowledgeable like another jeweller or waited until you could look it up online when you got home. Obviously I was on the internet at home I would pop on MSE whilst at home.

HTH

Blacksheep1979

ABH wrote: »

You following me? I get the feeling you need someone to criticise and bully and whey! You think that person is me. You would be wrong!

My experience of jewellery, I designed two rings, I visited the jeweller, he went through this 'why my jewellery is better than the other guys speech', one of the aspects of that was 'other people mix other metals into their pure gold\platinum (it was a couple of years ago, I didn't have access to Wikipedia to check it out - no internet back then!). He explained about it being the correct weight and showed some 'show pieces' he'd photographed, asked me for my plans\designs we agreed a price. I put down a deposit, left. Went back a couple of weeks later, looked at the pieces, he mentioned it had been covered in something to 'toughen it' then he weighed it infront of me to ensure that it matched the agreed weight gold + diamonds I paid the balance and went on my way.

So you can deduce from this, my knowledge is a little limited. But I do recall him saying that 'weight' would be important due to the 'impurities that could be mixed in with the metals' but it would take an unscrupulous jeweller for that I'm sure. But the question was open ended and so the obvious way to go would be to get it appraised, which is the reason why I suggested FIRST that it should be appraised as they will of course weigh it amongst other things and give you a value!

HTH

Weight is far from the most important thing, something that some guy knew about over 2 thousand years ago...

http://en.wikipedia.org/wiki/Archimedes#The_Golden_Crown