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Customers turn their backs on Monzo and Revolut as fears mount over profitability
I found this very curious, it would seem if this article is true, the majority of people still do not trust digital banks, even if they are (in the case of Starling and Monzo) a bank! If digital banks are to gain more trust, it seems to me they are going to need some kind of physical presence, a branch perhaps? It is all…
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Opening bank account for 13 year old son with limited ID
My son has decided he wants a bank account with debit card but i am struggling to find one that we can open. I have tried both the Natwest and Halifax and have been unable to open an account for my son due to no id. He doesn't have a passport and i don't really want to pay for one at present as we are very unlikely to be…
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Bank of Scotland Current Account Application
Hi everyone, I have tried twice today to apply for a Bank of Scotland Classic Current Account. When I've completed the online application and press 'submit' I just get a blank page. I just wondered if it's a glitch in their online system or have they closed new applicaitions. Thanks in advance for any replies or thoughts.…
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Changing between Barclays and Lloyds current accounts, what is your experience?
I bank with Barclays and their Bank branches are 10 miles away, and not simple journeys, one is in an area that I never visit and the other area I rarely visit, whereas Lloyds is a 10 min walk away and a mile by car. I have thought about moving house, and there, both of the Banks branches are about 10 miles away, but…
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Chargeback questions
Hi I know nothing when it comes to banking and I've never done chargeback before. Was just looking for some info on how long you normally have to wait for the process to be done. May 13th I received a product that cost around £1300. Next day I email the company telling them the product is not operating as it should. After…
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Do Barclays Bank respond to a letter posted to my branch?
I don’t have access to my account online and it takes ages on the phone, so a month ago I wrote a letter to my branch asking for some minor changes/additions to my account, will they comply with my wishes or will they just ignore it? Note I was NOT complaining to them.
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Barclaycard app glitch
I logged in to my Barclays banking app this morning and my Barclaycard had disappeared from the list of accounts. After speaking to them on live chat, I was told it was a glitch after last night's update and will be fixed soon. So, if anyone else has the same problem, it should right itself later today.
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TSB Previous crash
Can anyone tell me whether TSB has sorted out its customer problem yet when people lost money due to computer upgrading.
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Tesco can't contact me except they can- mobile phone number confirmation
I received an online message and letter from Tesco asking to confirm my phone number. The message says "We recently tried to contact you about your account. However, the message couldn't be delivered because it appears we don't have a correct mobile phone number on file for you." My phone number in my profile is correct…
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What happens to HSBC regular saver when current account switches
I’ve got a HSBC current account and regular saver, I can’t find anywhere what happens when I switch my current account away. Does it get closed? Or can I just no longer top it up and it matures when expected?
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Pre payment cards for adults
Hi, I am looking for a pre payment card that I can load onto my son's phone so he can order meals and drink from pubs. He has learning difficulties and autism but likes going out for lunch. Now with corona virus think it would be safer if he could order from table, but I don't want to use his bank card in case his phone…
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RBS - Is the £5 max monthly reward paid gross or net of tax?
I have been trying to find out from Google searching and Forum posts whether the £5 max monthly reward paid by RBS into a "MyRewards" account is paid gross or net of tax. I have read about Barclays, Halifax and Co-op and how their rewards are subject (or not) to tax but I can't find anything about RBS. I would like to know…
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Monzo bank to bring in fees for some cash withdrawals
https://www.theguardian.com/money/2020/sep/04/monzo-bank-fees-cash-withdrawals The digital bank Monzo is to introduce charges for customers who do not use it for everyday banking but make cash withdrawals of more than £250 a month.
From 31 October, the bank will charge customers who take out more than £250 in 30 days a fee…
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Photo ID for bank or anything else?
Hi All, Relative has a Barclays bank account which has become dormant. They require a photo ID and a recent bill. Recent bill isn't an issue. However their passport still has their maiden name and was never changed from this. Bank account has their married name. Barclays won't accept passport. Eventhough they've shown…
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APP Scam - advise needed on how to get bank to reconsider
One of my parent's (a pensioner of nervous disposition) has fallen victim to an APP Scam. They have lost a substantial amount of money. The fraudster called them and after many hours of gaslighting, they got teamviewer installed and then helped create transfers out of their accounts. The bank has rejected the claim saying…
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Starling T&C and product changes
Highlights: * A children's Space and debit card (Starling Kite) will be charged at £2 per card per month - cheaper than Go Henry (though may be not as functional) * If you don't have a Connected card yet but think you might need one at some time, now is the last opportunity to get a free one * Replacement card costs £5…
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Starling introduce negative interest rates on their Euro account
It's incredibly easy to avoid the negative rate for now but not a good development.
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£100 Ulster Bank NI switch offer - ends 19 November 2020
This has been mentioned in passing in the £100 RBS switch offer thread but I reckon the offer does deserve its own thread. Summary: By 19/11/2020: switch a current account to a new Ulster Select, or to an existing Ulster current account By 31/12/2020: deposit a minimum of £1,500, and log in through the Ulster NI app By…
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Joint Account for first time buyers.
Good afternoon, my partner and I will be starting the process of buying our first home in the next couple of months. We were told it’s best to get a joint bank account where we use it for the purpose of bills and mortgage payments. I’m 21 years old my partner is 20. We have no idea which bank to use and what account to…
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Private Eye Direct Debit subscription cancellation
Apologies, newbie to the forum and I wasn't exactly sure which forum to post in, so happy for it to be moved by mods if necessary, I have a longstanding subscription to the Private Eye magazine that I have decided to cancel. No cancellation facility on the website but emailed their department. Got the following response:…
