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Vodafone "upgrade" contract fixed term but not price - where do I stand?
Vodafone emailed offer of cheaper, faster broadband contract as current one ending in new year. Signed up after two hours online chat, then noticed phrase "Prices may change during your
contract. 24 Months minimum term." Doesn't sound right to me. Before I start another two hour chat session, surely any material alteration…
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An alternative to BT for Telephone and Internet?
Like many people of my age I am a member of BT by habit and I have put
up with the normal BT foibles. Twice now I've opened what I thought was a
genuine communication from BT regarding my BT account and both times as a
result of attempting to sign in I lost my Email communications which cost me an
experts visit to recover.…
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Will I be penalized for cancelling my plusnet broadband early
We maybe moving home in january but my broadband contract doesn't end until the end of march so will I be penalized for cancelling my plusnet broadband early
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Smarty Sim
Hi, can a Smarty sim go into an EE 4G Router? Currently on a 50GB per month data plan, but considering getting the Smart Unlimited Sim https://smarty.co.uk/plans/unlimited?tr=hp-bnr
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Shell Energy Broadband SCAMMERS
It's clear Shell Energy Broadband are pretty incompetent given my experience of them for the past 5 months + Their service is pretty much "computer says no" or they won't reply at all. I have had issues with my broadband including packet loss >20%, ping spikes >8000ms, speed issues getting <0.5Mbps when guaranteed range is…
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Just ordered Sky Ultrafast-no help from Sky at all
Other than accepting my online order I have had no dialogue with Sky over our new order for Ultrafast. I have discovered independently that this will be a VOIP system which will make one of our extension phones redundant. I have also just now discovered that the new router needs to be plugged into the new G Fast socket…
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Help needed re rural poor internet / multiple users wfh and teens!
Hello! I'm hoping someone can help with this and please make this as much of an idiots guide too as possible because I really really don't understand this stuff which doesn't help... A couple of months ago we moved in to a rural cottage and we are struggling with internet given there are two of us working from home (with…
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Virgin mid contract upgrade discount
Hi - kind of expecting answer here is no but thought worth asking anyway. I’m 6 months into 18 month contract with virgin at £25 a month for 100mb (cheaper than their current new customer deal). I want to upgrade the speed but their upgrade offer for existing customers is awful. I realise I have zero leverage, but wondered…
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Origin - awful customer service
Following Origins disgraceful treatment of myself I did not renew my contract. I had a final bill of £32.98 this was paid in September 2020. October I received a text threatening me with court due to owing £16.99. Called customer service told I owed zero and a note put onto my account to state this. 07/11/2020 I received…
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Is 4g viable home broadband service for gaming and unlimited
Virgin won't install to my house, even though it's only ten meters from the cable. So I'm stuck with internet through (i guess) the old copper wire, and get average speeds of 23mb. I watch a lot of Youtube, and streaming TV, i also play online gaming. Add in uploading regular data backups (generally about 2mb speed) I'm…
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Dial up access
Hi, I’m wondering if anyone can help, I have a pensioner friend who only uses the internet very occasionally, she had a dial up connection that I set up for her, but it’s been terminated. Are there any free dial up services available in the u.k. regards Amanda
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Virgin Service outages and working from home
Since the start of the first lockdown, there have been 4 of us working from home generally going quite smoothly. In the last month, our Virgin services have gone down on 3 separate occasions the first two times it was for a day each and this current time will be from Thursday - Monday (And also missing the Premier League…
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Can Virgin upgrade my package without me knowing?
Last year, I telephoned Virgin about down-sizing my package and having only phone and broadband, as we have a Freeview arial. This was agreed, although Virgin did not confirm the new, cheaper package by email, and I assumed everything was OK. I then discovered that they were charging me £12 a month more than had been…
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Discovered phone line
I've have just found a long black box attached to the wall on the front of my house with a black wire going into a disused phone connecting box. Then out of the other end its nailed on my wall all the way along to my neighbours house. No permission was asked for or given. Please tell me I can rip this off my wall. Without…
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Openreach Have been scheduled 3 times and not once have they been out
Hi, We have recently moved house, and we are trying to move over our broadband provider to it. Although we seem to be getting no where fast a month laster after the original date it was meant to have been set up. We have had an internal engineer from openreach booked in three times and not once have they let us know that…
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Shell Energy Broadband cancellation fee.
Today I tried to leave Shell Energy Broadband, as I am moving house. I am at the end of my 1y contract with them and when I tried to cancel my service I was told that I still had to pay a compulsory cancellation charge, and in their terms and conditions all account changes and cancellations have a mandatory cancellation…
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Talk talk price hike
I don’t understand what’s happened here but I signed a contract with them with the agreed no price hike for 18 months. Everything was going as expected then suddenly my bill was hiked from £25.95 to £37.91. I don’t even have TV and I don’t use my phone. Is there something I’m not understanding about my Bill? Thank you in…
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Talktalk password reset
Been trying to get access to a talktalk email address which I have forgotten password. The system sends a reset to the email address that I can't access. It will not let me change the password in "MyAccount" either as I don't know the password. Have tried phoning talktalk customer service without success, and last week…
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Cancelling my Virgin Media contract
I have sold my house and moving at the end of the month of November (I am actually leaving the country). I have called Virgin Media ("VM") and the person i have spoken to told me that I am under contract and that I will have to pay the remaining time left on it (7 months). While I under that I am under contract, I asked…
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Business broadband loss of service
Can anyone point me in the right direction please as to whom I can speak to with regards to making a claim against our Business Broadband provider for loss and of service and subsequent loss of business due to the WiFi dropout ( Unable to take card payments). we’ve now resolved the card payments by plugging the phone line…
