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Using mobile data
I have unlimited data for my phone and I pay for home broadband. About £38 a month in total. Not ideal. Can I just use my unlimited data at home and connect my smart TV when going to watch TV? Mobile provider. Three- £18pm and. Home Broadband Plusnet £19
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EE broadband feedback
Does anyone have any feedback relating to speeds, router quality, support etc...
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Booking Broadband/Homephone before house move date
Is this technically allowed? I've had an email from our supplier stating we're leaving - which is because our buyer has already booked his connection in prior to our move date of 20/11. The property we're buying has no connected phone line so one needs setting up. Am I good to go ahead and book it 5 days before moving…
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Broadband provider's website deliberately having website errors when it comes close to an offer end?
This is the second time this has happened now. The shell one expires at the end of tonight and been showing website errors since last night when I try and sign up to the offer.You could say coincidence but the exact same thing happened when I tried with another offer in the past, a sky one I think, the offer was to end on…
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Router
Hi All, I have around 14 devices on a virgin super hub 3 600mbps internet the router is pretty good though the WiFi can drop out and the reach isn’t ideal. So I am looking to add a new router however I’ve no idea what I’d be looking for. Ideally I’d want to get range in my garage and garden as well - maybe 30m max from the…
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Urgent Advice Needed - Broadband speeds!!!
Hi guys, Wonder if someone can help? I'm renting a place at the minute and need to move out pretty urgently as my landlord is a friend and he needs to move in ASAP. My current apartment is only 12 years old but can't get broadband speeds above 2-3mbp (on a good day!) and I've barely been able to live the past 10 months…
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Now TV
Does anyone know why Now TV has gone from the comparison tool. It says on the description it is included in the 17 used in the search but when I put in my details it no longer shows in the end results or in the filter option.
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Shell "Cease" charge for "Switching" supplier
In the Shell Broadband terms and conditions they have buried away a "cease" charge which quite reasonably you'd expect to pay if you are "ceasing" your line not pay for when "switching supplier". Whilst this has been waived for customers that signed up to a MSE offer. It's pretty misleading, surely it's not legal to…
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Frequent BT disconnects
Hi, Recently over past few months, I'm getting random disconnects from ISP (BT).. sometimes it will re-connect after a short period of time, other times I need to physically reboot it. Prior to this, the router has been pretty solid, it always randomly reboots during the night but that's fine with me as I'm seldom using it…
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Shell broadband - email facilities provided ?
Hi, I'm considering taking up the shell deal (despite various warnings expressed on here), but am wondering what email facilities they provide. Ideally I'd ask them, but expect to have trouble getting through to someone technical enough. Do they host a user forum or anything ? The ideal would be if they will host email for…
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How to contact Virgin Media - any advice?
I need to give Virgin Media my 30 days notice for leaving them (as I’m moving house to a location they don’t cover). I can’t get through on the phone or their online chat. Both methods have seen me on hold for over an hour. Does anyone know of another way to contact them?
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Does anyone know if EE are now part of the automatic compensation for broadband loss scheme
As above, I have checked Ofcom's website and it doesn't specifically list EE as being part of the scheme. However, as they are owned by BT now and BT are part of the scheme does anyone know if this means EE are too? I am trying to get through to them on the phone but the waiting times are quite bad at present. I reported…
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NOWTV charging for calls on anytime calls package
I signed up my elderly mother for the NOWTV broadband and anytime calls package via the MSE comparison tool. Just received a message from my mum to say she has been charged £63 for the first month! Looking into the account I've found that NOWTV have charged my mother for all the phone calls she has made since joining…
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Broadband cable damaged
Hi All, I am pretty desperate for some advice if anyone can help? Two and a half weeks ago our broadband connection disappeared. We notifed our provider immediately but they have not been able to get Openreach to fix it. We have followed up, escalated the complaint with our provider but we still have no information from…
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Compensation for Loss of Broadband Fibre Service
Just checking others experience on this . Recently Virgin Media were installing new cables in my area. They pulled out the Open Reach fibre cable in error and cut the fibre broadband service to myself and my neighbours in the street. This happened on a Friday mid afternoon and we were without internet service until the…
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What are my rights if my broadband install is taking too long?
To cut a VERY long story short, I have been waiting 4 weeks now for Plusnet (or BT) to complete my installation. I was previously with Plusnet before moving house. I have moved 3 doors down and on the first installation the engineer took the exact same line which went into my old flat and extended it into my new one. I was…
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When will the UK habe an unlimited plan for the EU?
Hello When do you think will the UK have an unlimited plan for the EU?
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Will I be penalised for moving house?
I've been with Virgin Media for my home landline, broadband and TV for about 15 years. I am in a contract with them at present which has over a year to go. I'm moving house in a few weeks and when I checked online recently on Virgin's website for their services in the area I will be moving to it said they are not currently…
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Merged: Contacting SKY Broadband ?
This discussion has been merged.
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Virgin call centres closed?
Well, that's annoying...I called Virgin regarding an issue with my BB a week ago; they confirmed they do see something wrong and said they would diagnose it and get back to me via email.I've heard nothing, so I called them today to see if I could get an update.Going through their automated call included a verification that…
