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Best route to make a complaint at a higher level?
Sorry for the cliché, but this really is "asking for a friend"! What is the best route to make a general complaint about telecoms companies? Without naming names (Companies A & B respectively in this case), my friend has recently switched his broadband provider, to take effect earlier this month. However, Company A cut his…
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BT Complete WiFi Renewal
I have just come to the end of Complete WiFi contract with BT and was looking at renewal quotes. With BT, if i change to a standard Fibre 1 or Fibre 2 package (i.e. without Complete WiFi) would my Complete Wifi discs still work? In other words, is there any point me staying on a Complete WiFi contract? I've checked and I…
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Prices may change during this period?
Thinking of changing my internet provider (or is it broadband provider?) As you can tell I'm not very savvy with this. MSE tool came up with NOW broadband 1 year contract In a bit of fairly small print I read "Prices may change during this period". Does this mean that after I take out the contract they can hike up the…
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Couldn't reach Virgin Media customer services to give cancellation notice
Hi all, My contract ends on 18th of December, so I rang Virgin on 17th November to give notice of leaving (and to trigger their retention callback for a better offer, hopefully). I was in the queue for about an hour, so I stopped. Tried again on the 19th November, again waited about 45 minutes before giving up. Finally got…
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Vodafone X
Hello, If you are traveling often to Ile of Man or Swizerland or the EU look what the Irish people offer from Vodafone https://n.vodafone.ie/shop/pay-as-you-go-plans.html You can grab a SIM from Ebay and surf unlimited in Jersey or the Isle of Man. :)
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Wifi Mesh/Extender
HiWhen we plan to create a Wifi Mesh/improve coverage-does the mesh system need to be same company as the wifi router.Can it be say for example ASUS router and Netgear mesh?Many Thanks
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Advice on new fibre installation please.
I would like some
help & advice on broadband please. I live in a very
rural location & have for the last few years been using an ISP
which provides a 10Mb/s connection via a mobile phone mast &
costs approx £30/month. Until recently, this was the only option
for a reasonably fast connection to the village. Now, due to a…
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BT Broadband Problems
Hi I was wondering if anyone could advise me on the best way to approach the problems I am currently have with BT broadband and TV. I moved from sky at the end of August since then I have had nothing but problems. So far I have had a faulty hub and tv box I had to wait over a week for these so no internet or tv. The…
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How to speed up Fibre Broadband
We are with TalkTalk Fast fibre broadband.We have the TalkTalk provided router but it seems to be a bottleneck especially when multiple devices are being used.I am told we can get better speed and less buffering if we connect a seperate modem and wifi-router (dual band) to the broadband cable rather than TalkTalk provided…
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moneysupermarket automatic redemption
Last October I switched to Plusnet Broadband. I couldn't remember what the deal was. I called Plusnet and they said I had switched through Moneysupermarket and there is an "automatic redemption". I am not sure what that means... And any idea on how I can see what the offer was? Thanks.
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BT fibre
Hi, I am with Shell and the BB contract is over. I have run speed test multiole times and nornally its between 40 to 50mbs. I am looking at BT and only Fibre 1 is available in my postcode. It is abit strange my parents lives downs the street slightly diffirent postcode and they can have fibre 100. But for my postcode its…
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broadband switch from Virgin media to vodafone
Am due to have vodafone broadband/phoneline set up next week. Our phone point comes in by the front door and we have an old BT one which I believe they can use. But our router is plugged in elsewhere in the house. Will the vodafone router also be able to be plugged into the same thing? or is it not that simple?
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Switched from BT to Plusnet for better Broadband deal, absolute nightmare
I decided to switch broadband provider from BT to Plusnet to save nearly £20 per month. Every penny that I can save at the moment helps. I have now had no WiFi for 13 days and counting! Switching was due to take place on 6th November, BT cut me off but no router from Plusnet arrived. After many calls the router arrived 10…
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Working from home internet dropping
I'm writing this on behalf of a friend who isnt a member, she has recently started working from home due to the virus. She works in a call centre for a major bank. She has started taking calls from her flat through voip (i think) she takes on average 40 calls a day. She is with plusnet broadband recently her calls keep…
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Advice on switching from Virgin Media to BT
I've been with Virgin Media and it's predecessors for around 25 years and moved into my house 20 years ago and immediately had cable installed. I pay circa £55 for landline, broadband and TV. I don't use the tv though and try as I might I've never got them to cut it off as they say it is 'free'. This year I've become…
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Is Plusnet open to negotiation at end of contract - experiences?
Coming up to end of Broadband unlimited fibre (30-35Mps ish). No telephone package. Been offered £27.99 pm for same 18 month contract. Yes, I know TalkTalk are offering something like £20 pm but in these uncertain days would rather not change but wouldlike a better deal. Just wondering howopen Plusnet are?
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Broadband
when will the VMedia broadband or BB and phone offer come again at just under £18pm for 18 months. £100 cashback offer Thank you
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Contract terms ending with BT phone/broadband
Been a long time since I messed around with anything phone/broadband related as it just works as it is and I was happy, but just been told my contact is coming to an end where it'll raise from £25 to £28 and I'll still only get 5-7mb standard broadband. It included line rental, phone call plan (never use the landline for…
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Experiences with Virgin Media retentions
Anyone know if you get a second offer if you turn down the retentions callback offer? Yesterday I phoned up to cancel my £58 bundle, I was offered a 'bargain' of £71 for the same thing, they put me through to disconnections who offered £44 for it, which I declined. Today I got a call back from a very rude and grumpy man…
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John Lewis offer: £49.99 additional charge when openreach router already in property?
I have not moved into new property yet and was aiming to order internet before I moved however on the sign up page for the new £15 per month John lewis offer from the cheap broadband MSE page it says there is an additional £49.99 setup fee. But it is not that there is no line in, since I have seen the openreach router from…
