Business broadband loss of service

Boots682104

Can anyone point me in the right direction please as to whom I can speak to with regards to making a claim against our Business Broadband provider for loss and of service and subsequent loss of business due to the WiFi dropout ( Unable to take card payments).
we’ve now resolved the card payments by plugging the phone line into the card machine, but consequently have no phone line to our shop so receiving no business customer

Problems since early October, complete a calls.
outage from 26th Oct. 

offered a new installation and new contract for an upgrade router as ours is old and broken, but won’t discuss compensation until new contract in place.

any help gratefully received.
Mark

JJ_Egan

Wifi drop out may not be covered .

Speak to your ISPs  business complaints department regarding SLA .

As its a business contract the terms and conditions should be read . Business as such does not come under Consumer Law .

Boots682104

Thank you for your reply JJ, they are saying compensation is due, but they will only discuss this once the new contract is in place. Looks like we don't have a choice here.

littleboo

I'd expect any contractual re-payments to be clearly laid out and not dependent on a new contract. If  they are talking about goodwill payments, they may try and link that with a new contract

JJ_Egan

Boots682104 said:

Thank you for your reply JJ, they are saying compensation is due, but they will only discuss this once the new contract is in place. Looks like we don't have a choice here.

Choice will be what you signed up to in your contract .

That may just cover days with no internet  but not wifi  .

Before you claim quantify your actual losses.