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Shell Energy Broadband SCAMMERS
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mohammed1111
Posts: 117 Forumite
It's clear Shell Energy Broadband are pretty incompetent given my experience of them for the past 5 months +
Their service is pretty much "computer says no" or they won't reply at all.
I have had issues with my broadband including packet loss >20%, ping spikes >8000ms, speed issues getting <0.5Mbps when guaranteed range is 8-14Mbps, which apparently they can't see on their end despite having provided them with extensive proof it's still "computer says no" and they won't believe me!
Then there's the "cease" charge in their terms and conditions but they actually charge you it for switching supplier, abit confusing and certainly not industry practice. If they have to rip customers off why not just call it a "switching" charge so people know they will get charged it when they switch??
There's no forgotting their constant 30+ mins call hold times and 60+ people Infront of you on webchat!
The final straw, Shell's network team found a sync issue on my line causing constant errors and THEY wanted to arrange an openreach engineer, having agreed to pay the charges if it's a fault within my property the appointment was booked. When the engineer arrived a week later he couldn't find a line fault so Shell have charged me for an engineer call out because Openreach couldn't find the fault Shell network team found a week earlier. Absolute scammers!
What are your experiences of sHell Energy Broadband??
Their service is pretty much "computer says no" or they won't reply at all.
I have had issues with my broadband including packet loss >20%, ping spikes >8000ms, speed issues getting <0.5Mbps when guaranteed range is 8-14Mbps, which apparently they can't see on their end despite having provided them with extensive proof it's still "computer says no" and they won't believe me!
Then there's the "cease" charge in their terms and conditions but they actually charge you it for switching supplier, abit confusing and certainly not industry practice. If they have to rip customers off why not just call it a "switching" charge so people know they will get charged it when they switch??
There's no forgotting their constant 30+ mins call hold times and 60+ people Infront of you on webchat!
The final straw, Shell's network team found a sync issue on my line causing constant errors and THEY wanted to arrange an openreach engineer, having agreed to pay the charges if it's a fault within my property the appointment was booked. When the engineer arrived a week later he couldn't find a line fault so Shell have charged me for an engineer call out because Openreach couldn't find the fault Shell network team found a week earlier. Absolute scammers!
What are your experiences of sHell Energy Broadband??
1
Comments
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Only problem i have have is i have to restart my router every few days,I am happy with the speeds i get and will point them to their T& C when i leave them about the £15 cease charge which i agree should be sorted out.
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