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Virgin to ‘Openreach’
I’m currently on a deal with Virgin Media and paying £55 per month for the cheapest line,tv,broadband and weekend calls package. Virgin are offering this to new customers for £33 per month, £22 per month less than I am paying, they will not offer me this package. Prior to moving to Virgin I was with BT but I have an out of…
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Talk talk charging me another month after service disconnected
We have switched broadband providers and called talk talk to give 30 days notice (our contract had already expired), we expected to pay up until the 2nov as we have notice on 2oct, however, the bill has come through for a full month! After contacting customer service they confirmed that we gave notice on 2nd Oct and our…
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BT Email retention charge
Some considerable time ago BT informed me that if I wanted to retain my BT email address I would have to pay for the privilege. I have had it for donkeys years but no longer had their Internet Connection. I pay £7.50 a month. I now find out that a friend with a BT email and same circumstances as myself pays nothing and has…
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PlusNet Super Fibre - No Way Back
I upgraded from standard to super fast fibre with PlusNet, just to see if it materially improved online streaming, particularly for live sport. I couldn't really discern any great benefit so I tried to revert back to the cheaper fibre option deal only to be informed by PlusNet that they do not allow such reversals. Not…
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Moved house, no broadband for two months - Virgin Media keep cancelling.
We moved house on the 24th August 2020, and one of the things we knew we needed to sort out straight-away was the broadband. I am writing this thread on behalf of my mum and my brother, and we are all in the same predicament. My mum's job in the NHS involves travelling to houses around the community as a phlebotomist, and…
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Can't get fibre from new supplier even though I have fibre now at same address.
With my current broadband connection I am getting 27Mbs. My contract is due for renewal soon and when checking for a better deal I am being told that the fastest connection I can get is up to 3Mbps because fibre is not available at my address. I am baffled.
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Amazon unable to acceess
Anyone else having problems getting on to Amazon UK website. Works at times but often get still loading. Thanks
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Post Office Broadband.....Awful....please help!!!
I switched from EE to Post Office a few months ago. The service is terrible. Very unstable connection. Constantly loosing connection. Very slow. Always buffering. It’s rubbish! And.....the customer service is even worse than the terrible broadband service. Today I spoke to a man who gave me a few random ideas that could…
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Shell Broadband
Hi, I taken out a Shell BB in Nov last year. It is coming to end soon. I am paying £26.99 for superfast broadband which also include an MSE offer of £75 Once the contract ends will the price remains at £26.99 or will it ho up? I did rang Shell 2 weeks ago but didn't want to offer me any better. Has anyone else managed to…
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Early cancellation of BT broadband contract?
My BT broadband contract is due to expire on 22nd November. Can I cancel the contract without penalty before this date in order to start a new provider?
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Don't Lose your Line - BT's New Policy
Just transferred to BT Broadband and ticked the box for Digital Voice, not realising it would replace my phone line with a Voice Over IP (VoIP) service using just my broadband router. Contacted BT after 3 days and pointed out that I could no longer use my phone to be told the line was now removed and would not be replaced…
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Cancel BT contract when moving countries
Hello, I tried to cancel my BT phone and broadband contract as I am moving out of the country but I got quoted £500 for cancellation fee! Has anyone had luck cancelling without paying a fee, if you are moving countries and not switiching providers? Thanks
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BT Account
I have just received my latest bill from BT, and they have charged for broadband to Jan 2021 despite the fact I am giving up BT broadband at the end of this month (person I spoke to was most put out and asked why I was giving up as how dare I - I said fed up with them with lack of fibre etc.) He said I have to pay to claim…
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Beware Shell broadband 'cease fee'
Now that my contract with Shell is over I am looking to change providers. However, Shell have informed me that when I do this I will have to pay a £15 'cease fee' I don't know if MSE are aware of this extra fee because I'm sure it wasn't mentioned in the MSE compare tool when I signed up to this contract. Anyone else been…
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Broadband Notice Period- Leaving Plusnet
Hello Everyone, So many times in the past i have switched broadband providers apparently too late - i call up my provider and they tell me "well you shouldve give us XX days notice" and then proceed to gouge my eyes out charging me a month at a super-inflated out of contract rate. I have even tried to switch with ahead of…
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Saga with plusnet
Good morning! I am seeking some advice on dealing with a dodgy broadband provider and wondering if anyone has experience/ advice. I am in a protracted conversation with plusnet - going on for several months now. Since switching, we've had frequent dropping connections and according to numerous internet speeds tests,…
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Being held to "pre sign up" terms
Hi we received letters/notifications probably 18mths maybe longer ago of a new provider that were planning to I stall ftth, they wanted people to pre sign up to get numbers so they could push ahead or cancel the plans if not enough. I signed up and also ticked to have a sip phone. Roll on to now and they have installed the…
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Amazon Reward not received
I signed up for Vodaphone Superfast Broadband via the site on 31st January and was due to receive a £90 Amazon voucher on 30th May. I haven’t received this voucher b
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Virgin Broadband & Landline
I was a loyal customer until recently. 😩 I am paying £50.50 for M100 package when it is available to new customers for £27/month on an 18 month contract.😩 I rang Virgin and spoke to them to try to get a better deal, but unfortunately the best they could offer was £38.50/month. I thus decided to give them my 30 days notice…
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Problem with Adobe Flash Player
My kid wanted to play online games, so I searched for the online games. There's some sort of problem with adobe flash player. Can anyone help me fix it. I am not able to allow it on my browser. I have also updated flash player, but no effect!
