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Don't Lose your Line - BT's New Policy
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Just transferred to BT Broadband and ticked the box for Digital Voice, not realising it would replace my phone line with a Voice Over IP (VoIP) service using just my broadband router. Contacted BT after 3 days and pointed out that I could no longer use my phone to be told the line was now removed and would not be replaced as they (OpenReach) intend to remove all standard lines by 2025. Contacted another provider to change way from BT (still within 14 day cooling off period) who have informed me they will need to charge me £50 to install a new line (provided by OpenReach (i.e. BT)). Spoke again to BT who said the alternate provider would not be able to get a line installed either. So DON'T TICK the box for Digital Voice or you will lose you phone line and perhaps the ability to get Broadband and Voice from other providers (except BT off course).