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Incorrect Information
Shell fibre broadband information is incorrect on your site.
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Virgin media.. I need help to cancel
I am moving property soon, hoping we get a moving date within the month. I can't get virgin media at the new property so tried to give my 30 day notice. I have rang but it diverts me to online chat, tried that with no success. I started the chat, 8 hours later they replied but I wasn't around, this happened 3 times. Apart…
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Virgin Media Refusing credit
I came to the end of my contract during lockdown, I spoke to Virgin Media and cancelled as I could get better service. I received a call back from Virgin media, the chap offered me 50BM after credit for £14.95 OR 100MB for £20 after credit was applied. I opted for the 50MB as this was similar to what was being offered on…
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The New Shell broadband deal
I have just tried to sign up for this via this site as it is advertised on here as being £14.99 per month, but it showed £31.99, and once the £120 bill credit is taken into account it drops to £24.99!! Am I missing something?
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Subject to slamming by BT/Vodafone
Hi there, Just wondering if I can get some advice. I’ve been subject to slamming and it’s been incredibly stressful and I’ve been passed around by BT and it hasn’t been rectified. On the 9th July I got a text through saying that someone was trying to take over my line. I didn’t request for it to be done, and I called up…
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Plusnet - Lost phone number
Today is my broadband switched over to Plusnet from Nowtv. Since I often switch provider at the end of contract to get the best deal, thought nothing could go wrong except maybe a delay in switching over. However just found out that they given me a new phone number which is very inconvenient as we an elderly disabled…
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ombudsman and upload speeds petition? (virgin = scam)
hello how do we get all internet services sold especially on comparison sites to display the upload speeds as well since no normal service in this country is symmetric (which in my opinion it should be) the upload speed is different to download speed and it should be stated! virgin media scams people by saying they have…
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Plusnet Broadband Price Increase
I had an email to say that as my 18 month contract with them was expiring next month, they would be increasing my fibre broadband charge from £31.99 to £39.99. I phoned them and mentioned their new customer offers, and after 45 minutes negotiation, they reduced the price to £24.99, plus a £75 pre-paid MasterCard which we…
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Vodafone extended my broadband contract from 18 - 24 months
I signed up for Vodafone broadband, via MSE, in April 2020 for an 18 month contract. This was the term displayed on MSE offer, on Vodafone's sign up page,and confirmed by my welcome letter. I have just received a letter from Vodafone stating "unfortunately, due to a technical issue, the minimum contract term was incorrect…
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Plusnet actively lied to me
(I'm not really asking for any help, just relaying my expererience. wondering if others have had similar experience and any other opinions or views. ) plusnet just actively lied to me on the phone. I asked them about renewing my contract with the same price as advertised on their website. He told me I couldn't have it.…
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Where is my Virgin Media new customer Gift?
So i joined virgin media choosing them as my provider over all other dew to the incentive of a free Google Nest Home Hub. From the date of signing up i received various emails thanking me for choosing them and informing me that my 'gift' will be with me soon. 3 weeks ago i received an email telling me that my my gift is…
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Virgin deal was broadband for 12 months & phone line for 18 months???
My Virgin Media broadband deal (£25/mo) is coming to an end (after 12 months). But my phone line (£5/mo) - which was taken as part of the same deal - is for 18 months. When I saw this originally (after I had agreed to the contract) it did confuse me. I didn't really understand why the two parts were for different lengths…
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Complaining to 3 mobile
I’m trying to complain to 3 mobile. Phoning them and using online chat is a waste of an hour as they just ignore me. I put a letter in the post and today got a reply. The letter said that my original letter didn’t have any information in to identify who I was so they can’t reply! The letter listed all the information that…
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With BT for landline (work) and broadband contract ends October. Only need broadband Options?
Been with BT business for many years and have a landline never use however I do need broadband for my work. Can anyone advise me of my options? The contract expires October with BT Business
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Moving Home - Post Office Broadband
Hi. Wondering if anyone else has had any experience of moving home with Post Office Broadband? I am in 6 months in to my current 12 month contract, and wanted to port the contract to the new address with the same terms and expiry date. Just called, and they told me I need to sign up to a new 12 month contract, at a higher…
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Trying to join VM now - with installation in October...
Hi all My broadband is currently with BT - paying about £38pm (£20 + line rental ) for 74mb broadband (I don't use my phone - only broadband). 74mb is sufficient. My contract is up in early October and I cannot see BT getting any cheaper for either what I'm paying or better. I'm therefore tempted by the VM offer for 100mb…
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Watch out watch out VF are not in full control...beware of this issue and think before you leap!
After 20 years+ of BT Broadband (who appear to gradually reduce guaranteed speed thresholds but increase prices via re-naming of products!) and at the end of my BT contract, I decided to switch to VF as the ISP. Superfast 2 offered the guaranteed minimum speeds BT did not in the same price range and as a Mobile customer I…
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‘Mesh’ WiFi’ systems
Hello all, Having recently moved into a new home with a longer garden I am mulling over purchasing a ‘mesh’ WiFi system in order that I have good WiFi throughout the house; but also in the room at the bottom of the garden. I gather that given the objective this is the better approach to using eg Devolo Powerline plug in…
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Impossible to leave Virgin Media
I have been trying to leave VM for 3 weeks. The phone rings out or tells you they will text you a code to the online link, the link and website just tell you to call. Everything leads back to where you started and leave you chasing your tail in a big loop. I even took a 20 minute drive to the next town over to speak to the…
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Sky
Hi. Asking on behalf of my son. Basically the covid situation has seen him out of a job for the past 4 months, very little help from benefits as his partner works. They have a 12 month old baby. Anyway the wonderful sky have taken a payment from his bank basically leaving him without a penny( taken the last 60 quid). My…
