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Plusnet - existing customers live chat and renewal issues
My Dad is 82 and very hard of hearing. It is disappointing to see that PlusNet are 'reviewing' their existing customer online live chat facility (not new sales I note) meaning that he had no other option but to call them to see what their best renewal deal would be. While it was a free phone number I was very glad that he…
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Paying to much
Just found out I paid sky £159.today direct from my bank.instead of one payment of £79.they want a month advance every month now which I can't afford.they said I can cancell my house phone and internet with termination fee of £60 so the end of march there taking £135..,from my account.they won't cancell the TV package…
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BT Misselling
Hi, I recently renewed my Broadband package with BT. In short, I was paying 29.99 a month and after some to-ing and fro-ing managed to settle on a new contract of 31.99 (for exactly the same service) with somebody from the Values team. I then noticed on the email that came through, the summary of my new plan stated 41.99…
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problems accessing my virgin ntl email
I'm not great with technology, my late Husband was the tech person. On my bookmarks I have my virgin ntl email address, it auto fills the address and pass word, same one for 15 years. It now says one is wrong. It puts a green tick next to the address but even if I manually enter the correct password it says that its wrong.…
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What does 'broadband activation' actually mean
So as I'm sitting here waiting for my new broadband connection to start working, I was wondering, what does 'activation' mean at a technical level. As far as I know, an Openreach Engineer has to do something in a cabinet. Anyone have insight into the technical part of this? What does the new provider have to do on their…
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Am I too late to cancel switch to BT
Have been with TT for a number of years now, was on a deal £25 which has now run out and increased now to £36. Went with BT for £30 but for super fast speeds plus £115 though tcb, due to go live on 3rd March. I received an email from TT last week for £19.95, plus a follow up phone call offered me £60 credit and speed…
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Poptelecom keeps dropping out
So i have made the mistake of joining poptelecom. switch took place on the 4th Feb, and since then, its been poor. For the past 2 years i have been with nowTV, and then talktalk, and never had a single issue, but everyday since joining Pop, the internet keeps dropping out, numerous times a day. Drops out for a few mins,…
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Vodafone Business Broadband and Telephone
Hi We are currently with BT business and our contract has ended. They are trying to get us to use the cloud version, but being in the midst of deepest Dorset our line does not support this without changing our phone number, which we don't want to do, or charge us a fortune for a new line and phone. Looking into using…
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Fibre reconnection fee rip-off after being with Virgin
HiI've had multiple phone line fibre broadband contracts over several years and have never had any real issue switching, so when Virgin Media offered a good deal last year I took it. However now when I look at other phone line fibre deals, they all want a "spare pair" OpenReach (re)connection fee of around £60, despite…
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A little reminder about your contract
Virgin sent me a very 'sweet' email reminder that my contract ends next month. However my incentives run on until August, giving me a discount from £50 to £32 (broadband, phone & calls). Would I be 'out of contract' and free to move in August, or does continued use of the service begin a new contract period?
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Virgin Media....are my opinions correct ? Should I join ?
I've been investigating changing broadband / TV etc recently and Virgin has been installed in our town in the last six months. Their one year deals would save me a fortune but and it is a big but, all I've read on Facebook, forums and the internet in general is how appalling their customer service is. How they don't honour…
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Vodafone or Virgin fast fibre?
I'm able to leave Sky due to their recent price rise, and Vodafone and Virgin are both a fair bit cheaper. Vodafone works out the equivalent of £18.40/month after a free amazon voucher, and promises average 63Mbps download and minimum 55. Virgin is the equivalent of £20.40/month after cashback and promises average speed of…
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Leaving Virgin Media
When I took out a contract with Virgin Media, they took an advance payment, which is apparently what they do. Well after 18 months, I gave 30 days notice. They sent me a revised bill for 24th Jan to 9th Feb (cut off date). Latest direct debit payments have been: Oct 1st, Nov 1st, 2nd Dec, 2nd Jan I can understand a final…
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Shell Broadband Line Release Fee
Hi All, I have a question regards broadband
suppliers, and especially Shell who took over from First Utility. My fiancée
had an FU broadband account which Shell took over mid-term with no
dramas. The contract came to its natural end and my fiancée did the
comparison thing like you do and found someone cheaper to move over…
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Switching Broadband
I think this is probably a simple one but I have read conflicting things so would like to check.I am looking to switch providers for broadband, not in contract anymore. So do I need to approcah my current provider to cancel, or do I simply initiate the switch and let the new provider do all that? From what I can gather it…
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BT fttp
Hi Everyone. We have FTTP. It's the only broadband we can have in our new build and unfortunately it's not supplied alot. When we first moved in 20 months ago we signed up to the highest speed a(£59.99 a month)it was the best deal with a prepaid credit card etc. After our 18 month contract ended we have no decided to…
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Phone Contracts
I am in the last month of my phone contract & time to consider options, sim only, upgrades. I currently with EE pay £13 that included my samsung phone unlimited call and texts 2g data. I would be most greatful if you could please kindly share what you currently pay for your mobile phone contracts&plans.
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Virgin Media not recorded upgrade call
Hi All, Wonder if anyone can help please. I upgraded to unlimited calls 3wks ago via Customer services. I received my latest bill which is 3 times higher than normal as the upgrade was not logged. Speaking with CS they said theres no call logged for the upgrade and can't refund the money. It's been escalated which didnt…
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Sky payments
Have noticed that i have been payin out to sky twice each month...1 payment is for sky subscription and the other payment is for sky digital....dorsnt sound right
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Email address charges branded 'daylight robbery'
Saw this on the BBC news today, People seem surprised that a company isn't going to provide them with a free service for life. https://www.bbc.co.uk/news/business-51571275