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Does this sound 'safe' to swap?
This may sound confusing so I apologise for not being a technical old bird. Fed up with Virgin constantly increasing prices I'm looking into alternatives for broadband, landline and television. I'm interested in Freeview television and happy with the channels it offers, I've been assured I don't need an outdoor aerial and…
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EE Broadband & Changing Address Scam
I'm mega furious today. I'm moving house and have 4 months from 18 months left on my contract with EE Broadband. No big deal, was planning on running it down and then moving to Virgin Media as its better in the location (I know they ain't saints themselves) It turns out that if you change the address for your home…
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QUERY: slow non-fibre broadband 4x slower than min. speeds
This post isn't about an ISP, but more of broadband speed rights/law. I live in a house built in the 1970s in the North. We never had a BT engineer touch our phone sockets since the 1980s. However our master socket does look like the single-socket NTE5. We have always had slow internet/broadband. Speed Test SNR Graph BT…
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Sky Out of Contract
Hi all, looking for a bit of advice if anyone can help. Last May I moved into my property, I had Sky broadband & phone connected on a one year contract, with discount it worked out as £18 a month. I don’t use the phone for outgoing calls so my bill never changes. The last few months have been a bit of a blur due to a death…
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Existing phone line when switching broadband?
Hi, I'm looking to cancel my contract with Virgin Media, as they're putting up the price and emailed me to say I can end my contract by 12th August if I don't agree with the price increase. I'm using MSE's tool to find best broadband and telephone deal (as I no longer need a TV package), and even though I have a…
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Vodafone fibre - price for new customers is lower than what I'm paying
As the subject says, I've been with Vodafone for more than 1.5 years and now the price for the same package for new customers is lower than what I'm paying. Wasn't there a new regulation requiring providers to put existing customers on the same tariff as new customers? How can I get the same price (without cancelling,…
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Sky Fibre Broadband - Early Termination Fee
Hi guys, I'm going to be out of contract in September with my Sky BB. They attempted to negotiate a new deal with me on Saturday when I called to reduce my SIM deal. My new SIM deal is sorted, well happy :D Onto the BB; until Saturday I was on Sky Fibre Max and receiving around 50MB - 58MB download, 12MB upload - syncing…
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A sub Hub ?
Hello,i've recently switched my home broadband and phone from BT to Sky.I chose Sky Superfast which offers 68.9 to 74.5 mbs and guarantees 62.9. However since joining the speed has failed to go above 30mbs and that's connected by ethernet cable and barely above 20 without. I should add that i had no problems with my…
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Plusnet/JohnLewis Cool Off Period SCAM.
So I recently switched to John Lewis/Plusnet BB, so after roughly 14/21 days the speeds were the maximum I get in my area (Great but Terrible 14mbps) then as quick as a flash down to minimum requirement they offer 4.7mbps (I am actually getting 5mbps) So I thought of calling them and asking what the fudge is going on, and…
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Moving to FTTC "Waiting list" Area
Hi, We are in the process of purchasing a property in North Devon which is currently operated as a small bed & breakfast. The property currently has FTTC broadband provided by BT, but the we know that new FTTC connections in the area are on the basis of a waiting list (using the BT Wholesale checker tool). Because of the…
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Reaching the end of my Plusnet Contract
I am approaching the end of my Plusnet contract (9th Oct). I currently pay £22 per month for up to 40MBPS and just wondering when the best time to contact Plusnet is regarding renewing.
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Virgin - not impressed
We changed from Sky to a Virgin package in June. When we applied it was the last day of an offer of £150 cash back so we decided to have a more expensive package that included Sky Witness which DH watches a lot. The cash back hasn’t appeared and we have been into their shop a few times. This morning DH was told by the girl…
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Upgrading to Fibre mid contract
Hi all I currently have a phone and ADSL broadband package with Zen, this is due to finish January 2020. In the last month FTTP has become available to our property. I called Zen to enquire about upgrading to a fibre package, but was told I would have to 'buy out' of my existing package before I could upgade, cost of this…
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Good TalkTalk renewal deal...
Been a generally happy Talk Talk customer for many years. Fixed Fibre deal was about to expire so gave them a call and they have given a good deal. Upgrade from Fibre to faster fibre - 68mb Line rental Unlimited UK calls New router £29.95 - fixed for 18 months.
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Virgin reduced package costs
I recently received notification that my full broadband, phone and TV package was increasing to over £160 per month. I phoned Virgin and have been switched to their VIP package and £99 per month with increased broadband speed to 500 mb. If you are on Virgin phone to reduce costs, they will not tell you that you can reduce…
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Brand new house with bt fibre to home can we switch?
Hi our new build house has fibre to the home, to a box in the wardrobe, currently we gat broadband from BT costing £36 a month ca we change to another provider using this fibre to home connection?
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Mac Filtering on Virgin Superhub 3
Hi, in need of some plain and basic advise on Mac filtering please. I have a Virgin Superhub 3 that I should be able to filter Mac addresses and put time limits on them. Apparently the Superhub 3 has lots of bugs and not be able to do this. I basically want to block x y and z addresses from accessing the internet at…
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Delay Virgin Media TV & Broadband start date
Hi all, There is a pretty good offer on with Virgin Media that ends in a day or two, however, I won't be ready to take the service/start paying for another few weeks. This is just quick one to ask whether you can delay the start up of a Virgin Media package, if I signed up to the deal online now? Thanks :beer:
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Plusnet - Not sending me £75.00 Reward Card
So on the 17th April I was contacted by Plusnet to arrange another 18 months Broadband, keep a long storey short I was offered a £75.00 Reward Card to stay with them. Email confirmation received . Then all the hassle starts. The deal you've seen is exclusively a introductory offer. This is not something we're able to offer…
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Why does Plusnet have such terrible reviews?
I was thinking of swapping internet providers as Virgin have announced yet another price-hike. Plusnet seemed the best bet, judging by an MSE search. However, just to be safe, I checked a couple of review sites. The reviews were frightening, almost every one was a furious rant at the appalling level of service provide. Yet…
