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Broadband & internet access

Archives for May 2019

Vodafone / BroadbandChoices / Amazon Gift Card
In December 2018 I used BroadbandChoices .co.uk to find a new broadband provider. Enticed by the offer of a £75.00 Amazon (/M&S / Curry's) gift card offer, I signed up. This period has now passed and I've heard nothing. I contacted Vodafone who have ignored two emails, I've contact BroadbandChoices and have heard nothing…
Will my V6 box still work if I leave Virgin Media
Hi, So the honeymoon has come to an end and VM now want to charge me ~£50 for their Player bundle (phone, TV, broadband). Would my V6 box still work for freeview if I were to cancel the package? Or, if I do move provider, will I need a new set top box? All we are after is the freeview so presumably we wouldn't need to pay…
Webmail Homecall & Toucansurf problem
Hi. I'm at my wits end! Both myself and my wife have been with Toucansurf since 2007, which has since been taken over by Pipex, Tiscali and then some years ago, Talk Talk, who took over the lot. In order to access our Toucansurf email accounts, we usually have to click on Webmail Homecall on Google. This is since it was…
New Broad band provider
I have signed up with new provider for Broadband and telephone transfer, got email from old provider stating it's only my telephone been provided which is rubbish they got date of transfer correct but it was for phone not BB. I have not agreed with old provider about them putting me on unconditional contract or evening and…
Downloading
What happens when you are reported by someone for downloading music and videos from the internet in the UK. What could potentially happen? The report is being made by a disgruntled friend (well old friend now) – so this is not coming from the ISP in this case. Does anyone have any ideas what could maybe come of this? and…
Broadband switching
What is the optimum point on an existing broadband contract to initiate a switch to a new broadband provider so as to avoid a penalty charge being imposed by the original provider through leaving early? What is the best procedure to use in order to insure a smooth change over? Regards MP
Virgin Media Fibre Broadband Exclusivity?
Where I live in Newcastle upon Tyne it would appear that Virgin Media has exclusivity on the provision of Fibre Broadband on my street as whenever I look at comparison tools no one else is able to offer me fibre broadband. Normal broadband yes, but not fibre. Does anyone else know if this is likely to be the case and if so…
Broadband /moving home
Hello Im currently on A monthly rolling contract on sky as my deal expired £40 a month for broadband and line rental only Looking to change to the Vodafone £21 deal but I'moving home in 2/3 months Can I swap now then carry the deal to the new property or would I have to pay an exit fee Thank you
Shell broadband deal charging more than advertised
Few weeks back there was a shell broadband deal advertised on MSE It was supposed to be £14.99 per month with £60 bill credit at end of July Just received my first bill & they have instead charged £15.98 for the first month Anybody had the same ?
HOW I do I get off Sky Broadband
I've looked through my SKY online account details and there is nothing to help me cut off my broadband package with them. I have signed up to a new deal with another provider and would think it would be easy to go online to my account and confirm my decision. its seems a shocking travesty of their duty as a company to make…
Talk Talk Contract Name and Cancellation Fee Issue
So I've had a very love hate relationship with talk talk and internet in general, however when i moved into my flat last year, i was lumped with the internet bill in a shared bills group of 4. The internet contract however was kept under the original occupiers name. She simply changed the account details and contact info…
Talk Talk renewal to alternative plan
My plan ran out recently and the price went through the roof - another £9 per month, so I looked around and decided to stay with Talk Talk but move to another plan, which I did yesterday. The plan is £27.50 per month for fast BB, and when I signed up for it, the blurb said that my existing "boosts" (extras) would be…
Broadband renewal time
So it's that time of year again, though now it seems that Virgin don't want to offer me anything better now I'm out of contract. Are there any sales reps from BT/Sky/Virgin that would be willing to talk about deals?
A few questions about switching ISP
Hello. My provider recently contacted me (Talk Talk) to confirm that my contract ends up on 6/6/19. This is the first time that I have been aware of my contract coming towards the end of its life - I am so disorganised that I usually only look for a new ISP once the other one has already run out. 1. When should I sign up…
BT pulling a fast one
Good Morning all, I'm after some advice please. I was a BT customer a couple of years back and changed to Sky as they offered me a better deal. In March this year I received a letter from BT (attached below) stating that Sky were due to raise their prices and that if I asked to leave I would be able to do so without paying…
Contract Start Date on Order Date or Go Live Date?
Hi, I placed an order with TalkTalk Broadband on the 22nd of April. The earliest 'go live/installation date' option they gave me was the 8th of May, so I chose this option. Since it went live, I have been having a few issues with the internet playing up, (yes,they were all logged with them) so I just called up to try and…
Cancelling fee is it true what I heard
So having a chat with someone who works for Warehouse Utility he told me the maximum buy out for any broadband provider to cancel a contract early is about £180. I want to know how true this is? At the moment I'm not getting a quality of service from my BT broadband services, and an engineer has visited site to do his…
Virgin Media after 15 years of loyalty
Hi all, Just a bit of advice needed, after being with VM for 15 years I negotiated a fair deal 18 months ago for 100Mbps V6 box with free view , and a phone line which I never use for outgoing calls. My deal was due to end £41 a month they wanted to up it to £50 per month, I thought I was following all of Martins advice…
Long time virgin media customer
[FONT=&quot]Hi all, I am currently a Virgin media customer in London, Paying £46 a month for 213 mbps and weekend talk. I have experienced many problems with the internet connection, both wired and wireless, over the last 12 months. I have called about 10-15 times over this duration. They were not willing to cut my bill or…
BT off supply.
Hi everyone, Been off supply with no internet with BT since the 3rd May. Reported on 6th May as was away for the weekend. Engineer arrived on the 10th of May and confirmed the fault is with their network and they need to remedy this by digging up the road outside my property as that's where the issue seems to be. The…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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