Shell broadband deal charging more than advertised

Inigo_Montoya

Few weeks back there was a shell broadband deal advertised on MSE

It was supposed to be £14.99 per month with £60 bill credit at end of July

Just received my first bill & they have instead charged £15.98 for the first month

Anybody had the same ?

[Deleted User]

Inigo_Montoya wrote: »

Few weeks back there was a shell broadband deal advertised on MSE

It was supposed to be £14.99 per month with £60 bill credit at end of July

Just received my first bill & they have instead charged £15.98 for the first month

Anybody had the same ?

makara wrote: »

Could be a yearly price hike, and perhaps you joined just as the price was about to go up. Worth contacting them to check though.

Ah - if this is your FIRST month, it could well be a pro-rata partial month charge (e.g. 1 whole month, and say 2 days of the previous billing month) - which in effect means NEXT month you should pay a bit LESS than £14.99.

Again contact them to check why exactly - but I think the above might be the reason.

This is why you don't double post.

brummierebel

Inigo_Montoya wrote: »

Few weeks back there was a shell broadband deal advertised on MSE

It was supposed to be £14.99 per month with £60 bill credit at end of July

Just received my first bill & they have instead charged £15.98 for the first month

Anybody had the same ?

Got charged exactly the same as you but should be for a part month in areas. Expecting next month to be £14.99.