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Long time virgin media customer

edited 19 May 2019 at 2:02PM in Broadband & Internet Access
7 replies 643 views
KaranD9KaranD9 Forumite
2 posts
edited 19 May 2019 at 2:02PM in Broadband & Internet Access
[FONT=&quot]Hi all,

I am currently a Virgin media customer in London, Paying £46 a month for 213 mbps and weekend talk. I have experienced many problems with the internet connection, both wired and wireless, over the last 12 months. I have called about 10-15 times over this duration. They were not willing to cut my bill or anything. They were willing to let me go, I was transferred to the cancellation department without hesitation...
No other Company provides fast internet at a good price. I am halfway into my contract meaning I would have to pay a hefty fee to cancel.

[/FONT][FONT=&quot]As a new customer you can get 213mbps for £34 for 12 months and 364mbps for £39.[/FONT]
Possibly cancelling and getting a new cheaper contract. not exactly sure.

Have alot of devices connected, so having better speed is required

[FONT=&quot] [/FONT]


  • BrowntoaBrowntoa Forumite, Board Guide
    47K posts
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    A contract is a contract , they were willing to let you break it

    You don't "need" 213 mb or faster broadband , fibre broadband is fine for 99.9% of day to day things like gaming and streaming TV.
    Links in my signature currently broken
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's , Boost your income and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to [email protected] Any views are mine and not the official line of MoneySavingExpert.
  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    I'm confused by your inclusion of new customer prices, are you looking to leave or just lower the price for a service that you say is not worth staying with?
  • JJ_EganJJ_Egan Forumite
    15.7K posts
    Tenth Anniversary 10,000 Posts Name Dropper
    Its looks like multiple complaints.

    new users get cheaper .

    Wireless problems ( usually nothing to do with the ISP )

    Internet connection problems ( not described nor what VM have said regarding them )

    OP cancel and pay the contract off get a cheaper service . But first price up other services speed for your location .
  • AndyPKAndyPK Forumite
    4.1K posts
    Seventh Anniversary 1,000 Posts
    no point you paying to leave them is there!

    wait until the minimum term ends or they put the price up (leave within 30days usually).

    in the mean time keep complaining when you have an issue
  • My parents moved into a new build estate. No other provider has fibre broadband in the area. Move on 5 years went to complain about how new customers are paying half what we were.

    They offered minimal discount.

    Tried every trick in the book, asking for phone PAC code etc etc, downgrading (price went up!)

    But they wouldnt shift on price. They said 'You got your new customer deal when you joined with us'

  • [Deleted User][Deleted User]
    0 posts
    Eighth Anniversary 10,000 Posts Name Dropper Photogenic
    MoneySaving Newbie
    To be fair, you did get a new customer deal when you were a new customer ..
  • [Deleted User][Deleted User]
    0 posts
    MoneySaving Newbie
    You won't be able to cancel and then rejoin at the cheaper price - you'll be classed as a returning customer not a new customer
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