Contract Start Date on Order Date or Go Live Date?

jalindade

Hi,



I placed an order with TalkTalk Broadband on the 22nd of April. The earliest 'go live/installation date' option they gave me was the 8th of May, so I chose this option.



Since it went live, I have been having a few issues with the internet playing up, (yes,they were all logged with them) so I just called up to try and cancel, but they are saying that I need to pay the whole 17.5 months remaining upfront as the cancellation charge.



This is because they are saying that the contract started when I placed the order on the 22nd of April and NOT when the services went live. (despite me not having any option to chose an earlier installation date).



They only have a 20 day 'get out' option, which they start from the date of the order.



It is like they deliberately only gave me a late 'installation go live' date, so I did not have sufficient time to actually use their services to see what it was like.



I had an issue from the day that it went live and the technical team just told me to wait 1 day, and then another said to wait another week. It's like this was all done deliberately so it passed the 20 days cancellation period.



I am guessing that no matter how 'fair' this is, I have no option but to stay with them for the next 17.5 months?



Thanks

JJ_Egan

See many posts .
It takes at least ten days for the connection to settle .
This playing up thing how are you connected Via Ethernet cable or via wifi ( probable your wifi settings )


14 days to cancel you need to look at your sign up agreement email /


My not TT says 14 days from service starts or equipment arrives .

TalkTalk

Hi jalindade,

I'm so sorry to read about the issues you've been having since going live, we'd really like to look into those and make sure we put them right. If you contact my team directly over Twitter (@TalkTalk), we can take a look at your fault ticket and investigate fully for you. You can also reach us on our Online Community, or by using one of contact methods on our Help & Support page.

Thanks,
Becky - TalkTalk Social Team