Broadband & internet access

Archives for March 2019

Implications of switching to Virgin Business Broadband?
I've recently phoned Virgin media about cancelling my rolling contract, which has crept up over the years and is now £35. The broadband is in my dad's name, and I was thinking to cancel and re-sign in my name as I am the primary user and I believe this would allow me to get the new customer deals. Otherwise, I'd just move…
Which Broadband
I’m looking advice. My BT contract is coming to an end and I am happy with their service over the last 18 months. But I’m checking to see what’s available. I have BR landline and they contacted me about a month back saying they were cutting my phone bill to £25 a month as I’m a low user I live alone and the most that will…
TalkTalk nightmare
Morning all, I am new to this forum so be gentle! We are having a nightmare with TalkTalk, we switched from Sky on 15th March and the broadband hasnt worked since. 2 visits from OpenReach, replacement router, multiple calls to a non helpful helpline and still nothing. We have also already paid for the first month. I am…
Talk Talk Renewing Contract Without Knowledge
Hi everyone, I'm asking this on behalf of my my Mum. She had been with Talk talk for well over 12 years and decided to change providers recently. Talk talk then sent her a letter saying that she needed to pay £100 exit fee as she was still in contract. My mum has no knowledge of ever renewing a contract with them and I…
Changing providers
My broadband and phone contract ends in the 2nd week of April. I'm with first utility now owned by shell energy. Do I have to officially terminate the contract with the provider or can I just switch now like I did with my gas and electricity?
Virgin Fibre Broadband Problems?
We have recently had Virgin Fibre Broadband installed and it’s supposed to be good. The problem is, when we are not in the room where the router is, it’s useless! Upstairs, it hardly works, my phone tends to disconnect and use 4G. Does anyone else have this problem? I don’t want to buy a booster. I just want the broadband…
Now tv PS4 constant buffering
I recently installed the Now tv app on my ps4 as a precursor to subscribing to the service. However, despite following all the advice offered on the Now tv help pages/forum, I find that the service is unusable due to constant buffering. I do not suffer from buffering with any of the the other video streaming apps on my…
Impossible Migration [Talktalk]
Just wondering if anyone else has had this problem. Just spent a couple of weeks trying to get a migration from Now BB to Talktalk. First attempt tried and they gave me a new phone number. Phoned them up to say I wanted a migration and they advised me to cancel and reorder, so did. Second attempt also created new phone…
Now Broadband Cashback
Thinking of getting Now Broadband. TCB has£90 cashback, but terms say: Get totally unlimited and reliable broadband without a contract. Choose the broadband package that suits your needs and our hassle free switching means you’ll be up and running in now time. Cashback is only available to those who have never had an…
So confusing changing broadband
I've been looking at Broadband providers that are not of the big names, Been looking at Zen and italk. Zen being top of my list as they in my home town. reviews on trust pilot and also italk reviews are not good. So confusing. Are there anymore independent ISPs that I should look at. Any internet will have to come thought…
Mobile data usage for NOW TV (SkyGo etc)
Hi, I am moving to a place where there will be no broadband fixed internet or satellite TV (in the centre of London) So I need to get mobile data to watch NOW TV, Catch Up Services (BBC, ITV, All4, UKTV Play, and SkyGO) etc) I would normally watch TV around 160-200 hours per month, and want advice on how much data I will…
How soon before end of current contract to begin process of switching?
My current broadband/phone contract expires mid-May. I don't want to apply for a contract with a new provider too early in case they switch me before the end of my current contract. But neither do I want to to leave it too late in case my current deal auto-renews or I end up paying over the odds for a few days/couple of…
First time broadband switcher
Good evening everyone, I have 2 or 3 fairly basic questions about how to switch broadband providers. I have never done so before so it's all a bit of a minefield. Many thanks in advance to anyone who can help me/ 1. I got a letter from Virgin last week, informing me that my contract is up at the end of the month and it…
Cancelling Sky - Still in contract?
My friend is finding it difficult to pay for his Sky broadband, TV and phone package and there is 11 months left on his contract. He has found a much cheaper deal with another provider. Unfortunately Sky will not terminate his current contract. Because Sky are increasing the charges yet again from the 1st April can the new…
TalkTalk refund?
We have recently moved house and decided not to continue our service with TalkTalk when we moved, our contract was up on 9/3/19, we moved on 28/2/19. So I spoke to them on 20/2/19 via webchat and explained we were moving and wished to cancel from the end of our contract, I went through all the details with them approx 40…
Now TV BB offers - new customers & retentions
Some offers for Now TV Broadband:- - Free Anytime Calls for new customers. - Free 6 months Entertainment Pass for new and existing re-contracting customers. - Access to new customer prices for existing re-contracting customers (offered to me with minimal haggling). (New customers can take 1 & 2, and existing re-contracting…
B.T Price Rise
Just wondered if there is any word of a BT rise for phone and broadband planned this year.
Virgin Media 108mbps deal as advertised by MSE - WARNING!
This is long winded but worth reading - it's a real eye opener as to how underhand Virgin Media are (and that's after my following an official MSE promotion / web link to them)! A few months back I saw a deal advertised on the MSE Weekly mail out for Virgin Media offering 108 mbps internet for £18 pcm. The actual deal was…
Vodaphone Superfast 1 whats peoples opinion
We are currently with Demon Business but they were bought out a while ago by Vodaphone. The demon service has been OK and good service support, but Vodaphone are closing Demon down in a month or so, so we need a new contract. Vodaphone are offering a good deal if we transfer to (effectively continue with) to them but…
Bloody Terrible (BT) Service
Bloody Terrible (BT) Experience. We have been waiting 7 weeks for the internet to be connected in our new home and there is still no sign of it happening. I think the service from BT is appalling. Like many families the internet is very important to us – I work a lot from home , we live stream TV and music so without the…

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MSE News

Bank of Scotland, Halifax and Lloyds to close 177 branches in 2024/25 – here's the full list, plus alternatives
Bank of Scotland, Halifax and Lloyds, which are all part of the Lloyds Banking Group, will shut at least 177 of their bank branches in 2024 and 2025, the Group has confirmed.
Barclaycard's cutting minimum repayments – you could be in debt YEARS longer paying DOUBLE the interest
If you've got debt on a Barclaycard, it's likely the minimum you have to repay each month will be cut from July. If you're unaware, and don't act, you could stay in debt for many years longer and pay possibly £1,000s more in interest.
NatWest, RBS and Ulster Bank to close at least 100 branches in 2024/25 – here's the full list, plus alternatives
NatWest, Royal Bank of Scotland (RBS) and Ulster Bank, which are all part of the NatWest Group, will shut at least 100 of their bank branches in 2024/25, after RBS announced a further 18 closures.
Co-op Bank customer? You could be moved to Coventry Building Society in future – here's what's happening
The building society has today agreed to a potential takeover of the high street bank – though it's still very early days and the deal needs regulatory approval.
Got a text, email or letter from the Met Police? Don't ignore it – you may need to act to protect yourself from scams
If you got a text message or email from the Metropolitan Police between 4pm and 6pm on Wednesday 17 April – or you get a letter in the next few days – don't ignore it.
Save up to £1 on your takeaway coffee – while saving the planet
Many of us regularly reach for a cup of coffee or tea to give us a caffeine boost, but if you’re out and about and can't bring a thermos from home, the cost of this can quickly mount up.
Chase customer? Check if you can get its boosted 5.1% easy-access saver
If you have a Chase current account, you may be able to get a table-topping 5.1% easy-access savings rate to go with it, as the bank has launched a new, temporary bonus offer for some existing customers.
New online state pension boosting tool promised to Martin Lewis hit by delays – here's what you need to know
The tool was first promised to MoneySavingExpert.com founder Martin Lewis on ITV's The Martin Lewis Money Show Live last summer and was expected to launch before the end of the 2023/24 financial year.
Spotify to hike prices by up to £24 a year – here's what's happening
If you've got a Spotify Individual, Duo or Family account you'll see prices rise by up to £2 a month (equivalent to £24 a year) in a month's time, the music streaming service has announced.

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