Now TV BB offers - new customers & retentions

Cornucopia

Some offers for Now TV Broadband:-

- Free Anytime Calls for new customers.

- Free 6 months Entertainment Pass for new and existing re-contracting customers.

- Access to new customer prices for existing re-contracting customers (offered to me with minimal haggling).

(New customers can take 1 & 2, and existing re-contracting customers can take 2 & 3). Now TV Broadband seem to favour 12 month contracts.

ih8stress

Hi, @Cornucopia, I'm considering this offer - do you know how long it is on for?
What are Now Broadband like for customer service etc and is their broadband any good? thanks

Cornucopia

ih8stress wrote: »

Hi, @Cornucopia, I'm considering this offer - do you know how long it is on for?

The only date I can see on the offer is that the Free TV Pass voucher has to be used by 31/5/2019. (That could well be the end date for the overall offer... or not).

What are Now Broadband like for customer service etc and is their broadband any good? thanks

I've been with Now TV for Fibre BB for the past year. Not had any major problems with it. When I've called Customer Services they've been helpful and sorted things out quickly.

BB quality should be the same with Now TV as it would be with any other unbundled operator: Plusnet, BT, Talktalk, EE, Sky, etc.

[Deleted User]

Cornucopia wrote: »

I've been with Now TV for Fibre BB for the past year. Not had any major problems with it. When I've called Customer Services they've been helpful and sorted things out quickly.

I'm in exactly the same situation and had the same experience with them, would definitely recommend. I think I took it out in May so I'll give them a call next month as the price should be going up to £25 (from £20).

DonnySaver

Any ideas why Now TV Broadband only accept card payments and not Direct Debit ??

Cornucopia

DonnySaver wrote: »

Any ideas why Now TV Broadband only accept card payments and not Direct Debit ??

I'd guess it's because the payment system is shared with the TV side, which has always been Card based.

pingu

Hi i set NOW BB on monday everthing is running fine
i have one question does it come with any antivirus or internet security like other main providers? There is no mention of it with modem box.

Cornucopia

They have what they call Broadband Buddy...

https://help.nowtv.com/article/broadband-buddy-online-protection

Cornucopia

Now TV Broadband's latest offer for new customers...


Fibre BB (Superfast Fab Fibre) for £25pm

Free activation and free setup (not sure if this includes a router)

Free Anytime calls for 12 months

Half Price Cinema Pass for 12 months

12 month contract

offer ends 13/6/2019

[Deleted User]

Cornucopia wrote: »

Now TV Broadband's latest offer for new customers...


Fibre BB (Superfast Fab Fibre) for £25pm

Free activation and free setup (not sure if this includes a router)

Free Anytime calls for 12 months

Half Price Cinema Pass for 12 months

12 month contract

offer ends 13/6/2019

Hasn't this offer been there for about a month now?

Just for information this appears to be for the 'Fab Fibre' rather than 'Super Fibre', 36Mbps & 63Mbps average speeds respectively. They've muddied the waters by using the term 'Superfast Fast Fibre' on the offer so I may be wrong.

I have 36Mbps from NowTV and can't actually get the 63Mbps speed (according to Sky so presumably the same from NowTV) so if it is the higher average they're selling there you may be restricted to the 36Mbps anyway.

Cornucopia

Colin_Maybe wrote: »

Hasn't this offer been there for about a month now?

It's taken me until now to have a proper look at it.

There is also cashback of "up to £90" presently available via Quidco.

Just for information this appears to be for the 'Fab Fibre' rather than 'Super Fibre', 36Mbps & 63Mbps average speeds respectively. They've muddied the waters by using the term 'Superfast Fast Fibre' on the offer so I may be wrong.

I think you're right - it IS 36Mbps "Fab Fibre". I think their marketing people have got ahead of themselves by adding the term "Superfast" when their 63 Mbps product is called "Super Fibre".

I have 36Mbps from NowTV and can't actually get the 63Mbps speed (according to Sky so presumably the same from NowTV) so if it is the higher average they're selling there you may be restricted to the 36Mbps anyway.

Yes. To quote their small print:

Speeds vary significantly by location... External factors such as internet congestion and home wiring may affect speed.