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Broadband options
I left SKY TV as I was paying £45 per month for no movies, no sports, no box sets but this did include broadband, phone and the sky q box. I've recently switched to Now TV and use a fire stick but still I pay £26 a month for broadband, phone and tv (although the £26 is just for phone and broadband right??) I've yet to add…
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Broadband without landline
After not using our landline for a year, we only use mobiles, I decided to get rid of it. I purchased a 4G router for around £90 and signed up with 3 for their £20 a month unlimited data. After one month I can confirm that 4G broadband is perfectly acceptable for most uses. We extensively brows, email and download. In the…
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Wifi Strength
I've been with BT for years and have their standard Broadband package. They keep offering me Superfast fibre 2 which I keep turning down, not because of the cost but because I am concerned about the strength of the wifi. Could someone explain the difference in strength between standard and Superfast. I work in an office…
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Retaining fibre connection when switching broadband
Hi, I've done some searching on Google and can't see an answer to this question so I'm hoping someone here may be able to clarify for me - If I have a fibre broadband connection with my current supplier (BT) is it guaranteed if I switch provider that I will be also put on a fibre broadband connection? Is it a migration of…
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Phoneline 'Slammed' AKA stolen from me by BT and given to my neighbour!
Hi - I wonder if anyone can help... On 01/03/19 my phone line & internet disappeared because a new neighbour had instructed BT to connect their existing line (one has been in their house for the last 30 years), but instead of doing that, Openreach disconnected my line and used that instead without asking me first. This is…
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Switching suppliers
had enough of talk talk everytime i ring they choose to refer to an old tech issue and ignore my request to leave so is there a switch website where i can avoid speaking to them? cheers
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Vodafone - Help and advice needed please
My first post and I really need some help and advice please. On 7th Feb 2019 I signed up to Vodafone's superfast1 broadband and landline deal. I was supposed to go live on the 19th Feb. Shortly afterwards I realised that I was still inside the 12 month contract with my existing provider and so requested a change to 15th…
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Talk Talk adding "boost" and upping monthly charge
I've been with Talk Talk for about a year and on the last two bills, they've added a £4/month TV boost that I've not asked for and have never used, plus the monthly charge has gone up from £25 to £26.68 and then the next month to £33.50. When I queried this with their customer service representative, she said, "a lot of…
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signing up to new provider to get a good deal from current!
I'm currently with Virgin media for my broadband and telephone. Every year i haggle a good deal going all the way through to the last minute with cancellation threat. There being a pain this time around saying "leave" and no min last call so i was wondering could i sign up to new provider e.g BT and hope virgin will call…
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Thanks BT - for cutting my phone wire down!
I arrived home a few weeks ago to find BT had been out and about making changes in the street. I looked up and found my BT line that has been on the house since the 1960s had been "removed". I was a BT customer for many years before Internet was heard of and then with them for Broadband for years. I changed over to…
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Average speeds
I'm sorry, I know this has probably been asked a million times but I did have a quick look and couldn't find it. I pay for Vodafone Superfast 1 38mb which we have been happy with (multiple devices plus teenagers doing their thing). I would like to stay with them firstly because no-one has moaned about speeds since we got…
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Virgin wont always budge on prices
Came to the end of my virgin 100mb line "deal" and the bill went up to £45. Phoned up before christmas to renegotiate, in the meantime there was a price increase to £47. They offered £5 off (this is a basic package, no extras, free TV only). I declined but couldnt move through with my threat to migrate to BT as our cabinet…
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Plusnet House Move Issues - Any advice?
Hi, We moved house nearly 3 weeks ago. We arranged with plusnet to move our internet service on 26/02/2019 - the day after we moved in. When this day came - only the phone line was activated and not the internet. Since then, I have spent lots of time on the phone to plusnet - they have given us 5 or 6 dates now claiming…
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Talktalk
Can the Talk Talk rep explain why the prolific users of prolific academics can no longer access certain studies. May seem a trivial matter to some but the loss of the study fees over the year is sufficient to warrant changing providers. Need to know if I should be looking. Cheers
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What guaranteed internet speed is too slow?
I have moved into a flat that is only served by ADSL (and not very fast ADSL at that). Here are some of the speeds I have been quoted: Sky: 4-8.8 Mb/s (2.8 guaranteed) Plusnet: 3.5-6 Mb/s (0.4 guaranteed) Talktalk: 3-7 Mb/s (2.9 guaranteed) BT: doesn't say.. Sky is probably my first choice as the quoted general speeds are…
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Mega-CHEAP '£19/mth' for mega-FAST 100+Mb Virgin broadband & line
I can't get this offer using the link in today's email This results in VIVID 100 Fibre Broadband £40 a month for 12 months 12 month contract £25 set up fee applies* Am I doing something wrong?
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Dongles - am I out of touch, does everyone just tether?
Hi, I am looking into internet access for remote working on a laptop. It is crucial that it works due to the business requirement. I just assumed this was done through a Dongle and I needed to look into deals, but given there is pretty much silence on this site and others, I wondered am I hugely out of touch - is the way…
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Can you complain twice to the Ombudsman for a complaint about a service provider
I have a dispute with a service provider who is demanding money from 2013 after I cancelled in 2012. As I don't owe them this money I submitted a complaint to the ombudsman as the complaint goes back longer than the 8 week threshold to submit a complaint. The ISP has stated that it has not had 8 weeks to resolve this…
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Virgin Media launches Intelligent Wi-Fi - but check you're on the best deal first - MSE News
Virgin Media is promising better in-home connectivity for millions of customers with its latest broadband kit - but you should check if you can get a cheaper deal first...Read the full story: 'Virgin Media launches Intelligent Wi-Fi - but check you're on the best deal first'' Click reply below to discuss. If you haven’t…
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Slow speeds
i recently had plusnet out to repair an internal fault, prior to this my speeds were great, no idea what they were but pages loaded in a second since the repair (the engineer fitted a socket with a built in filter - ive never used a filter) my speeds are awful, takes 5 seconds to load a page - plusnet said theyve tested…
