Plusnet House Move Issues - Any advice?

Emerson1801

Hi,

We moved house nearly 3 weeks ago. We arranged with plusnet to move our internet service on 26/02/2019 - the day after we moved in.
When this day came - only the phone line was activated and not the internet.
Since then, I have spent lots of time on the phone to plusnet - they have given us 5 or 6 dates now claiming the internet will be activated by midnight and this has not happened.
When I ask them what is going on they always just say that it's a problem with BT wholesale's system.
I feel like we are now in an endless cycle where plusnet give us a date and that date comes and goes with no internet. I'm at a loss what to do now because plusnet say that this is a BT wholesale problem, not them, but I can't complain to BT wholesale directly.

Has anyone else had similar house move experiences? Would be great to get an idea of whether there are any other ways I can push this along or how much longer we can expect to wait.

Thanks!

[Deleted User]

This is very common, just go to the Plusnet community forums to see this type of complaint.

Suggested course of action:

1. Go to the !!!!!!!!!!!!! website
2. Search for Plusnet
3. Email the Plusnet CEO