Cancelling Sky - Still in contract?

jazzy

My friend is finding it difficult to pay for his Sky broadband, TV and phone package and there is 11 months left on his contract. He has found a much cheaper deal with another provider. Unfortunately Sky will not terminate his current contract.

Because Sky are increasing the charges yet again from the 1st April can the new price increase be used to get out of his current contract?

If so what is the correct procedure to cancel the contract because of the price increase?

DCFC79

jazzy wrote: »

My friend is finding it difficult to pay for his Sky broadband, TV and phone package and there is 11 months left on his contract. He has found a much cheaper deal with another provider. Unfortunately Sky will not terminate his current contract.

Because Sky are increasing the charges yet again from the 1st April can the new price increase be used to get out of his current contract?

If so what is the correct procedure to cancel the contract because of the price increase?

Has he had notificatoon of the price increase ?
It may say if he can cancel the contract.

Has he asked Sky if they can reduce his contract to the bare minimum ?

[Deleted User]

Broadband maybe, TV no. They will have (or will shortly) have an email/letter. It's best they contact Sky and see what they can do for them in reducing costs.

Sibz

Really need to read the contract. Don't expect (or rely on) the provider to tell you if you can leave due to the changes in price.

look to see if there's an inflation equaling price rise built in - if not then your mate might be onto a winner. If there is but the increase is larger than inflation same as above.

If it's purely about cost - has your friend appealed to their nice side? Maybe a reduced service and new tie-in date etc?