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Shock: Windows files lost, laptop 'restored' to 7 Home Premium - help!
Long story short: I've lost my Windows files and my laptop has been restored to Windows 7 Home Premium. (It was previously Windows 7 with free upgrade to Windows 10.) My friendly local computer man thinks he can find my files - I'm mainly interested in restoring Word and PDFs. I have hard copies of some of these but not…
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Plusnet customers wrongly charged twice for £200 offer - MSE News
More than 1,000 Plusnet customers have been billed twice for a £200 line rental saver offer, while others were wrongly told they'd been charged for contracts they'd already cancelled, after the firm introduced a new billing system...Read the full story: 'Plusnet customers wrongly charged twice for £200 offer' Click reply…
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BT Final bill - when did I leave?
I switched away my landline and broadband form BT with my new supplier taking over on the 17th August. BT are claiming I did not leave them until the 28th August so have billed me up to this date - why?
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Thinking Wisp.
Is anyone else with Thinking Wisp for BB? I'm paying for the equipment over 2 years with my monthly BB payment. When the equipment is paid for, will my payment go down automatically? TIA
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Switching - have fibre BT, want Std B'Band
Hi, I'm with BT at present on a Fibre contract that ends tomorrow and reverts to £52.49 pm I'm looking at switching to a Std 10Mb (typically 3-5Mb) contract with John Lewis as we don't need high speed. My question is, "can I expect it to work ok with my existing Fibre line or will I need some expensive work to re-establish…
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Can I cancel my Virgin broadband deal early without penalty fees?
Hi All, So I am currently around 4 months into my Virgin Media broadband contract on a discounted/promotional offer. I had a letter stating that my bill would increased by £3 at the end of my promotional period. However it said I could cancel my contract without penalty fees. I have since called Virgin and they said I…
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Ridiculous call charge after calling Sky to upgrade
Hi Guys, I just wanted to get your opinion and also warn others of my experience when trying to upgrade my Sky broadband. On the 29/08 I attempted to upgrade my broadband online through my Sky account but was presented with a page which advised: Unable to proceed Unfortunately we are unable to show your exclusive offers…
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Please help TalkTalk won't let me cancel!
Hi all - looking for advice. I am moving out of my rental property next Friday and going to a new property that has broadband already. I am on a rolling contract with talktalk and pay my bill in full each month so I owe nothing on the account and have no fees to pay (as far as I'm aware). I started to call Talktalk to…
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Sky sign in
Is anyone else having trouble signing in to their Sky account online?
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Fibre Broadband
Hi, wondering if anyone can advise? I currently have Virgin fibre broadband which comes to the house through an underground fibre optic cable. I recently tried to switch to Vodafone fibre and they wanted to connect it through a standard copper telephone wire. Is this right? I feel this is a breech of trade descriptions...…
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New MSE Plusnet Deal
MSE are plugging a new switch to PlusNet deal this week but it states it precludes existing customers. My difficulty is I have B/B with P/N but line with BT. I'd like to bring them both together with either BT or P/N. Any advice please?
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Ending Virgin contract
I want to end my Virgin contract which I can do by Oct 31. However the Broadband signal was through a fibre line . If I change to another , cheaper ,supplier, will they be able to provide a new fibre cable or go back to the old now disused copper line installed 30 years ago and not used for 10-15 years or can they use the…
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I have just joined Plusnet.Should I get out before it is too late?
I used to be with them some years ago and found them ok but then went onto BT because I wanted BT Sport. Now I find that Plusnet offer the same service so I rejoined them last night for a much lower cost. This morning I looked at their forum and read one lady's complaint about the service being terrible. She opted for the…
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Is this a fantastic deal?
I was until yesterday (Wednesday) with Virgin on the Vivid 50 deal paying £24 per month because I was on a rolling contract and had an email about a 2 pound price increase coming up I rang them up and said I want to leave because of the price increase, after giving them a sob story about how I could no longer afford fibre…
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Proposed switch from BT to Plusnet.
After reading the latest MSE report on BB Best Deals, I am considering switching from my £55 a month BB (non-fibre) and Anytime Calls + Bt Sport App. to Plusnet who quoted £32 for what seems to be the same service. There are a couple of points on which I am not too clear, so perhaps more experienced members can help. My…
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Am I stuck with BT email address?
I am interested in the tip to move my broadband from BT to Plusnet but if I do can BT cancel my bt.com e mail address ( it would be a load of hassle changing it with everybody) or because Plusnet is owned by BT would this not matter? Do I have a right to keep the address?
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Virgin Media - Misleading Contract being charged more
Hi, I started a new contract with VM last year, I called their retention (as you do) to get a new offer, and I was told I would get an offer for £27 a month which was true for one month. However, the actual contract was £36 plus a £9 discount for being an existing customer so £27, however, me not realising this £9 was from…
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What does Average speed actually mean?
I live in Cornwall, over 1.5km from the BT green box. My BT contract used to say that I would get 'up to 10mb' on my broadband. With the new 'average speed' figures that now must be quoted, my deal now reads that I am on an average speed of 10mb. However, over the past 3 years the average speed has been about 1.5mb. 'Up…
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No access to fibre and Gleeson homes don't care
I created this thread on behalf of our community in new Gleeson Homes development to see, if anybody can help with our problem. When our development started in 2014, people buying homes were told that fibre broadband not available in the new homes and only old fashion copper is getting installed. After 1st phase…
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MSE faulse offers
Hi Back in August I saw martin :money: promote a BT superfast fibre broadband deal, and it included BT sport through the phone app. This was a main reason why I decided to go with this offer. I bought this deal going through MSE finally got my internet installed and up and running. But the BT sport app isn't working, I…
