Please help TalkTalk won't let me cancel!

Violettaviolet

Hi all - looking for advice.
I am moving out of my rental property next Friday and going to a new property that has broadband already.

I am on a rolling contract with talktalk and pay my bill in full each month so I owe nothing on the account and have no fees to pay (as far as I'm aware).

I started to call Talktalk to cancel over a week ago. I got through and they said "sorry we can't cancel your account right now, there's an issue with our system here at customer service, please call back in 2-3 hours"

I called back the next day and they told me the same thing.

I called back the following day and was told the SAME thing.
I tried to cancel via one of the chat windows today and was told the same thing "a problem, try again in 2-3 hours"

I called them today and was again told call back in 2-3 hours.

I move out next week and a new bill will be generated! They will not let me cancel and I don't know what to do I'm really stressed. I even tweeted them and they just advised me to call!!!!

If I just cancel my DD with them I know they will charge me. Please help I'm at my wit's end. Will they say there's an issue every time I ring? I said that this "issue" has been going on weeks today- the woman on the phone just said...."sorry, you just have to call back"

Please help

JJ_Egan

What can we say but call back .Or use TT users forums .
Pointless getting stressed over a few quid .

[Deleted User]

You'll have to give 30 days notice anyway so the bill in a few days would still fall due. Cancelling the DD is a very poor idea.

wild666

If they keep giving the same reply every time you call then email the CEO by going to !!!!!!!!!!!!
Keep a log of all the calls full name of person you speak too, time and date of call,, recording calls would help if they try the only person in the office with that name BS, then email the ceo and fully explain what you have been told. If you are outside your minimum contract period or on a rolling 30 day contract doesn't matter if they try small print of automatic 12 month renewal if not notified in advance tell them you are taking them to court for unfair T & C's. Record all calls as that proves what is said by both party's and neither party can try and claim they never said something that you recorded them saying.

[Deleted User]

wild666 wrote: »

If they keep giving the same reply every time you call then email the CEO by going to !!!!!!!!!!!!
Keep a log of all the calls full name of person you speak too, time and date of call,, recording calls would help if they try the only person in the office with that name BS, then email the ceo and fully explain what you have been told. If you are outside your minimum contract period or on a rolling 30 day contract doesn't matter if they try small print of automatic 12 month renewal if not notified in advance tell them you are taking them to court for unfair T & C's. Record all calls as that proves what is said by both party's and neither party can try and claim they never said something that you recorded them saying.

They don't have to give their full names for obvious reasons, we just give our first names and if pushed our employee number. You also have to tell them that you are recording the call in which case they are fully within their rights to terminate the call, if you don't tell them then the recording has no use whatsoever.

if they try small print of automatic 12 month renewal if not notified in advance tell them you are taking them to court for unfair T & C's

I've no idea where you pulled that from as no one has mentioned auto renewal.

pmduk

wild666 wrote: »

If you are outside your minimum contract period or on a rolling 30 day contract doesn't matter if they try small print of automatic 12 month renewal if not notified in advance tell them you are taking them to court for unfair T & C's.

Where did you dream that up?

TalkTalk

Hi Violettaviolet,

I apologise for this, we did have some system issues last week which prevented us from being able to assist as quickly as we'd have liked. Everything is now back up and running if you'd like to give this another try. Any problems at all, you can reach my team directly over Twitter (@TalkTalk) or register and post on our Online Community. So sorry again for the inconvenience.

Thanks,
Becky