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Sky Broadband Price Increase
Hi All I have just looked at my future bills and November onwards the price of my Sky Broadband is going up. I did a new 18 month contract at the start of the year, so just wondering if anyone knew why it would go up 8 months in? It is only a couple of pounds, but I thought once a price had been agreed for a contract it…
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BT tricked me into a new contract
I phoned BT few months ago and complained about my high bill. I said I'm not happy with how much I'm paying and would be interested in leaving BT. Adviser over the phone offered me a discount for next few months to which I agreed. I recently found out that my bill went up again and after calling them I found out that last…
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When should my final bill be from.
My 18 month broadband contract had come to an end with plusnet so on the 9th of august they sent me an email to say they will be taking a payment of £29.98 and this will leave my account on or after 14/08/2018. I then thought this was to expensive so I tried to get a better deal but they couldn't match other suppliers so I…
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Plusnet new billing system throws a wobbler
Plusnet took my DD twice this month, once on the 10th and then again today. I got in touch with them and they said they'd only received one payment so it must be down to the bank. I know they've just introduced a new billing system so it seems a bit too much of a coincidence to me! I got my bank to reverse one of the…
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Talk Talk relation with Oath and data protection issues
A company called Oath appears to have developed some commercial interest in my Mobile/Broadband Service provider (Talk Talk) whose site I visited. On closing my Talk Talk web account, I suddenly started getting messages to allow them access to my internet browsing. However, there is no ability for me to actually manage my…
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Vodafone broadband ads banned over misleading speed claims - MSE News
A number of Vodafone adverts have been banned by the advertising watchdog after appearing to guarantee consistently faster broadband speeds than most customers would receive, and implying that those who experienced issues such as buffering would get money off their bill...Read the full story: 'Vodafone broadband ads banned…
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Boosting 4G signal
I'm looking to boost Three's 4G data signal Two bars of 4G can be achieved outside the house but not inside. Are boosters/repeaters legal in the UK? Where can they bought from and how do I know which one to buy? Thanks in advance
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Property does not appear to have a landline
When we were going through broadband and fibre offers, no provider was able to make us a quote because our address does not seem to be in their databases, even though there is a landline present in the flat. Our landlord went to the property with a handset to check whether it was working, but it seems like it's…
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What if ISP now offers your package cheaper
Hi, I am currently with Plusnet and pay around £35 a month. They are now advertisig the same package I am on for £25 and was wondering if anyone knew if it is likley I would be able to get mine reduced. I have not contacted them yet and I understand I signed up for my deal but it just seems a bit of a con that they said…
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Failed Broadband and phone switch from BT to Talk Talk
Has anybody hear of or have had the following experience? Long Story short... I am currently with BT for Fibre BB and Phone and wanted to reduce costs. Place order with Talk Talk Mid Aug 2018. BT send email saying that my phone has gone to TT, but my BB is staying with them. TT spend the next three weeks toing-and-froing…
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Moving to new build - no broadband for a month!
Hi guys, me and my fianc!e are moving into a new build on Friday this week. Stupidly thought it would be a straightforward thing to set up the broadband. Unfortunately, whilst all the fibre box is in our house, Openreach say they won’t be able to get everything up and running until 10th October. Can’t go a month without…
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Virgin wont refund line rental
I am mid way through my Virgin Media landline and broadband contract. I have received an email saying my monthly cost will increase from 1 November. I am considering leaving them as I understood I can do so free of charge due to the price increase. They have told me over the phone that although I can leave early, they will…
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Talk Talk contract release
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Virgin Media
I currently get internet and landline phone (24/7) from VM. In few months, I will renew my contract with VM. I still want the internet but I want the phone with less service as I hardly use it to make outgoing calls. I don't want internet without landline as I may receive incoming calls. What you do advice? Thanks
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Switched fibre ISP - speed went up by 50%
Just recently (yesterday) got a new basic fibre contract with Now TV broadband on a special offer. After getting decent speeds with Plusnet originally 18 months ago (low to mid 20's Mbps), after a while, and I can't say exactly when, it dropped down to mid teens but my predicted speed on Plusnet appeared to say "up to 18…
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What are ADSL speeds like these days?
Hello all. Firstly, I am aware that broadband speeds are dependent upon your line, distance from cabinets etc. I'm also aware that fibre is faster and more reliable than ADSL. However, I've been using fibre for the past few years, and to be frank, I don't need 38Mb speed. And although there are some fairly good fibre…
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NowTV BB router Admin password Sky
Anyone know what the admin login is for the router? I want to change the WiFi password. Is it the row of numbers ? Probably same system Sky use on their new Q router Thanks
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Need some advice... Sky issue
So I got home from work today and found my phone line and broadband had been cut off... My partner who was home said a bt engineer was up the phone pole outside our house about and hour before we lost our phone etc... I am with sky and have been for 9 years... Never had an issue. I messaged them on Facebook, having no…
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BT Trying to charge for repair
Anyone know the rules on BT charging for line repairs ? I am being told that if the line is damaged on any part of my property I must pay for the repair. I'm sure I read somewhere that repairs are not chargeable up to and including the master socket ?
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Sky Broadband - Can I Cancel in Cooling Off Period and Choose a Different New Customer Deal?
Hi, I've recently moved into a new flat and set up internet with Sky's basic broadband package. However, I don't think I can live with these speeds so would like to switch to a fibre contract. I'm still within my cooling-off period, so my question is: If I cancel this contract, will I still be able to take advantage of new…
