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Virgin wont refund line rental
sacko1305
Posts: 25 Forumite
I am mid way through my Virgin Media landline and broadband contract. I have received an email saying my monthly cost will increase from 1 November. I am considering leaving them as I understood I can do so free of charge due to the price increase. They have told me over the phone that although I can leave early, they will not refund any of the 12 month advance payment I made for my line rental which is paid up until March 2019. Isn't this contrary to Ofcom rules?
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