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Sky Refusing To Cancel Internet
Does anybody have any experience of Sky not cancelling and then charging for another month plus a 'Late Payment Fee'? I only had Internet with them and cancelled the connection 2 weeks ago. I have been out of contract and able to cancel at any time for half a year. I cancelled in time for 4th September and they confirmed…
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Sky and Plusnet passing the buck
I got what looked like a pretty good deal to move to Sky from PlusNet, but the transfer has been set up to go through 2 days before my 18 months are up. Sky say they can't change the date because PlusNet control it, PlusNet say Sky have to change it. Sky have offered to cancel and re-process the order, but it's going to…
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What happens when you drop Virgin?
I'm thinking of ending my Virgin broadband/phone/TV deal because of price rises. Does this present problems when trying to find a new provider? Presumably Virgin will not allow a rival to use the cable they have installed to my house? Would I have to go back to a provider who uses the BT line - or do other firms inherit…
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BT refuse to release me from my contract!!
Like it says in my thread title. I've been with BT for a few years now. But they are refusing to let me go without a hefty penalty!! Their combined package has been the bog basic and cheap service I've required. Their TV and Phone contracts went from a 12month contract, to a rolling one, month to month. But unbeknownst to…
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Which router do John Lewis give you on fibre broadband
I can't see on the John Lewis Broadband website which router they give you with their Fibre products. Or even if they are the same for 'Fibre' versus 'Fibre Extra'. A friend has normal broadband and the router looks fairly cheap, although don't judge a book by its cover! Do all Fibre products use the same system of…
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Now TV Broadband
Martin says that Talk Talk has bad customer service, but I think NOW TV Broadband is worse. I ordered broadband on 15 August, but have still not got the router. Trying to get through to anyone is awful. I tried Live Chat and all it said that 'an advisor's on its way.' I gave up after 15 minutes. I then tried the customer…
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Lead time to reconnect a copper phone/broadband line?
I moved from Plusnet to Virgin Broadband last December, but will be moving away from Virgin when my contract ends in December as the connection has been so unreliable for most of the time that I've been with them. My question is: does anyone know what the usual lead time is for connecting an ADSL line when the line has…
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Limiting broadband access times per family member
We are currently with Sky for broadband & I'm keen to know whether you can have any type of device/app that allows you to limit the times broadband is available by family member? Teenage son is doing a few late nights which need to be brought under control now we are back to Sept! Happy to move to another provider if…
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Plusnet Deal in my Emails
Just got this email through from PlusNet just wondering if this is any good or not? I thought it was pretty amazing till I seen the 20% VAT not included, thoughts?
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Now Broadband or Now TV broad Band Voucher Claim
Following MSE advice, signed up to Now broadband fiber, £20 per month. Supposed to have £50 Tesco Voucher with it but could not find how to claim. All the article relating to this is gone! I guess the offer is finished but I did sign up before the end of August and service is alive today. Can anyone here help, please?…
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TalkTalk Terms 2007
Hi Everyone, I was wondering if you could help. I'm currently in a dispute with TalkTalk over a cancellation fee from when I left them at the beginning of 2012. The dispute relates to them saying I was in a rolling 18 month contact with them. Now I know these were deemed illegal by OFCOM, but that came into effect in…
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Dreadful BT broadband V EE home router
Where I live the max BB from BT is a miserable 2Mbs (EO line and remote rural location). A neighbour pointed me to the EE home router. It is more expensive that BT but it has a whizzy 60Mbs of speed. I've discovered that I don't need BT unlimited BB. I can't understand why BT don't do the same, especially as they and EE…